HM3 Legal Reviews 

405
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication throughout their interactions. The service provided is frequently described as efficient, stress-free, and outstanding, making complex legal processes much simpler. Many people appreciate being kept well-informed and receiving clear explanations of legal terminology, which builds confidence and understanding. Reviewers often highlight the quick response times and the continuous support received, ensuring a smooth and reassuring user experience. This consistent dedication to client satisfaction means many would not hesitate to use their services again and highly recommend them.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, empathy, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and beyond... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the exceptional communication... See more

Response time

People report positive experiences with response times, highlighting clear and timely communication from... See more

User experience

Users describe positive interactions with user experience, consistently highlighting clear and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had long divorce proceedings which I found to be very complex and at times difficult to understand. Holly Thomas was great at explaining everything and giving her advice, she put everything into p... See more

Company replied

Rated 5 out of 5 stars

I have no hesitation in giving this firm five stars - and even the CDM (Cadbury's Dairy Milk!) - for its efficiency in dealing with a legal document related to a utility service which began more than... See more

Company replied

Rated 5 out of 5 stars

Working with Deana Phillips and Molly Ward recently was a stress free experience. Direct contact from day one and emails answered within minutes. Going that extra mile to answer even my silliest of qu... See more

Company replied

Rated 5 out of 5 stars

Was directed to HM3 legal after the original shower of solicitors were no longer able to set up my late father's trust. Ceri Burns was extremely professional at all times & her communication was seco... See more

Company replied


Company details

  1. Business-to-Business service
  2. Conveyancer
  3. Divorce service
  4. Employment Lawyer
  5. Legal Services
  6. Property lawyer

Written by the company

A refreshing take on legal services. We're here to do law differently and are changing people’s lives for the better. We are committed to providing a wow service to SMEs and individuals in the North West. Talk to us about commercial law, employment law, legal services for individuals such as Wills and Probate, trusts, LPAs and family matters including divorce and separation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(405)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Paul Hilton never lets the truth get in the way of a good story

Contacted them to resolve an issue however when the relevant person contacted me back, his attitude was appalling and he wanted to make unfound accusations rather than just deal with the matter, I have asked for their complaints department and also will be speaking to the sra, I don’t usually write reviews but thought this was needed as if I wanted a solicitor I would want one that goes with the facts and what can be proven rather than guess work

6 July 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi, we are sorry to see a 1-star review which has been flagged for attention as it appears this level of service does not match the usual standard we aim for.

Rated 5 out of 5 stars

First class service

So pleased with the help we received from Clare Mathieson on the purchase of our London property. Always incredibly professional, attentive and knowledgeable which made the whole process smooth and stress free. Highly recommended.

23 June 2025
Unprompted review
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Reply from HM3 Legal

Thank you for your positive comments about working with Clare - we aim to make the purchasing process as smooth as we can!

Rated 5 out of 5 stars

John Morshead HM3 Legal

John Morshead is a gem. He advised on the sale of a residential property (both complicated and emotional for us sellers). We were fortunate that John is an excellent communicator with shrewd judgment, strong commercial instincts and attention to detail. Rare qualities to find together. He achieved a remarkable and unique feat in being equally respected not just by us but by the buyer’s solicitors and the estate agents involved. They all asked us for his details with a view to working with him in the future.

20 June 2025
Unprompted review
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Reply from HM3 Legal

Helen, what an outstanding review and comments about working with John. You have included all we could wish for - thank you for being so generous with your feedback about John and our legal service!

Rated 5 out of 5 stars

Probate and HMRC

Frances and the team supported us to complete HMRC forms for a Probate applicaiton. From the first meeting all communcation was really clear and timely. We felt supported through the process and all steps were completed efficiently and professionally. Just a huge thank you for making a daunting task manageable.

20 June 2025
Unprompted review
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Reply from HM3 Legal

Hi Rhiannon, thank you for choosing to work with Frances and HM3 - we are glad to hear we were able to guide you through such a daunting task.

Rated 5 out of 5 stars

Great service

Moving house is stressful at the best of times but the HM3 service was brilliant, and John and the team regularly kept us up to date and took time to clearly explain various situations along the way. I couldn't recommend them enough.

28 February 2025
Unprompted review
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Reply from HM3 Legal

Thank you, we value your honest comments, and particularly about keeping you updated along the way which is an important part of our service we take pride in.

Rated 5 out of 5 stars

Excellent Commercial Service

I had the pleasure of working with John Morshead on the sale of a residential property in the UK. John went over and above my usual experience with a Law Firm. He was extremely professional and responsive and kept me updated on all developments as they happened. It was refreshing to work with a commercial Lawyer who wanted to get the deal done! The whole process was extremely smooth and efficient and was without doubt the best experience I have had when dealing with a Property transaction. I would highly recommend John Morshead and HM3 Legal as they are without doubt a different class of Lawyers who exceed expectations by providing an excellent service.

31 January 2025
Unprompted review
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Reply from HM3 Legal

Steve, thank you very much for your incredible comments about working with John. We're delighted to see you felt this was the best experience you have had as we do aim to go above and beyond wherever we can!

Rated 5 out of 5 stars

Sophie Bebbington has been fantastic

Sophie Bebbington has been fantastic. On the phone, on email, she is the font of all knowledge. She's been reassuring, calming, super helpful and really gone the extra mile with advice and assistance. I cannot recommend enough.

17 June 2025
Unprompted review
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Reply from HM3 Legal

From Sophie and everyone at HM3, thank you for taking a moment to provide your feedback and your kind recommendation.

Rated 5 out of 5 stars

Attention to detail and commitment to excellence

Attention to detail. Approachability. Transparency. Expertise. Everything you want from a conveyancing service. Thank you Caroline Jones and her team, especially Claire Mathieson who led on our file.

6 June 2025
Unprompted review
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Reply from HM3 Legal

Wow, what great comments, Jim! Genuine thanks from Caroline, Clare and everyone at HM3 for being so open and honest about our service.

Rated 5 out of 5 stars

A great experience working with Deana…

A great experience working with Deana Philips. Her advice and recommendations were very helpful and supportive and made my case easy to navigate. In a short amount of time she was able to provide clarity around the various sets of considerations relating to my legal issue. Would definitely work with her and the team again

6 June 2025
Unprompted review
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Reply from HM3 Legal

Thomas, thank you for your feedback about working with Deana and choosing HM3. We do read all reviews and really value your feedback.

Rated 5 out of 5 stars

Creation of my Will

I was recently instructed to write my Will.
HM3 Legal were reccomended to me by a few people including Grosvenor insurance who we have used and trusted for a long time so had no reason to doubt them.

My lawyer Ruth and Shannon were both excellent. From start to finish I was really impressed with the straightofrward no nonsense approach, we got through it methodically and quickly. Highly reccomend and have no reservations in using again in the future.

3 June 2025
Unprompted review
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Reply from HM3 Legal

Hello Stavros, Ruth and Shannon are delighted to see the feedback you have shared. Thank you for including details about your experience which truly does make a difference to our team!

Rated 5 out of 5 stars

Extremely good service received

I cannot praise enough the service, help and support I have received from HM3 Legal. I cannot speak highly enough of Emma Evans in the family department, but also of those within the Wills & Estates team also. Emma is so empathetic, hard working and truly knows her way around this highly emotive and complex area.

3 October 2024
Unprompted review
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Reply from HM3 Legal

Thank you so much for your honest comments about working with Emma and the team at HM3. You are describing the kind of service we aim for, so it is really great to read your feedback!

Rated 5 out of 5 stars

HM3 were quick and easy to do business…

HM3 were quick and easy to do business with. We met face to face in their pleasant Chester City Centre offices and Louise helped me to understand and respond to my legal requirement quickly and successfully.

22 May 2025
Unprompted review
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Reply from HM3 Legal

Andy, thank you for coming into our Chester office and your 5-star review following the legal support Louise provided. We genuinely value your comments.

Rated 5 out of 5 stars

Outstanding employment law support

Incredibly helpful, professional, and reassuring throughout. Justine made the whole process smooth, explained everything clearly, and helped secure a better outcome than I expected. Would highly recommend!

19 May 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Harry, we're delighted to see you found the experience of working with us a positive one, and that the outcome was better than you expected!

Rated 5 out of 5 stars

Excellent

HM3 was recommended by my father in law who has spoken very highly of the company.
After approaching the company I decided to ask them to support me with my divorce which went very smoothly, I continued working with Holly Thomas who completed my financial order in my absence can not thank he enough for all she has done

16 May 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Jill, thank you for choosing HM3 and to work with Holly - your kind feedback does matter to us.

Rated 5 out of 5 stars

Fantastic experience with Deana who…

Fantastic experience with my advisor, Deana, who listened carefully, made me feel comfortable, and gave me some brilliant guidance.

7 May 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you so much for your positive comments which Deana and the whole team appreciate!

Rated 5 out of 5 stars

Thanks Deana


Deana was incredibly helpful when assisting me. Great advice and very supportive. Would recommended.

15 April 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thanks for your review, Adam and we're pleased to see you found Deana helpful and very supportive. Your recommendation is the icing on the cake and means a great deal to us at HM3.

Rated 5 out of 5 stars

Successful home purchase

My husband and I recently used HM3 Legal to purchase a home. We were very happy with Daniel Nevin and his team, Courtney and Grace, as they were always accessible by phone or in the office. Their attention to detail and communication were excellent. We wanted to close before the end of March and they made it work! Very happy with the process and the services they provided. We would highly recommend them to others.

28 March 2025
Unprompted review
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Reply from HM3 Legal

Hi Rebecca, your comments and 5-Star review has really made an impression with Dan and his team. Thank you so much from Dan and everyone at HM3 for sharing your experience! And all the best with your new home.

Rated 5 out of 5 stars

I needed a document reviewed and signed…

I needed a document reviewed and signed for employment and it was the first time I’ve ever required legal assistance, with that said Deana was very helpful, professional and supportive throughout the process. Highly recommended from me.

24 March 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Louis, thanks for your review. We're pleased you chose Deana and HM3 - and that you found it a positive experience! Let us know if you have any more legal queries as we are happy to help where we can.

Rated 5 out of 5 stars

Taking time to come.to my home and

Taking time to come.to my home and every thing was explained to my husband and when making are will

23 March 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Sandra, thank you for taking the time to make a comment and that you were able to make your Will at your convenience.

Rated 5 out of 5 stars

Best service ever!

Throughout the whole process, HM3 were extremely helpful, kept us informed, hastened when needed and were nothing but professional. A service second to none.

14 March 2025
Unprompted review

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