Hilotherm Reviews 

My daughter recently had jaw surgery and renting a Hilotherm water cooler for use with her hospital supplied face mask made a massive difference to her, swelling and bruising kept to a minimum.

Service for Hilotherm was great, device delivered and collected as advised, well packaged and with clear usage instructions.

Furthermore on two occasions, due to surgery cancellations we had to cancel previous hire bookings, but on each occasion Hilotherm immediately refunded the booking as soon as I contacted them. Great service all round.

My son had jaw surgery and this was the machine that was recommended by the hospital.
Can only say it was amazing .. the swelling went down so quickly, bruising came out but then slowly went .
2 weeks on from the operation and he is almost back to normal . Amazing machine

There may be other people that offer the same cooling products as Hilotherm. I'll never know, as I would never go anywhere else having now used them. These guys have been super helpful, customer service has been exemplary, and I would recommend to anyone who needs these services. Thank you for being such a wonderful company to deal with. Neil

The team were excellent.

The Hilotherm cooler was fantastic I would highly recommend this for people who have jaw surgery. Well worth the money.

Would thoroughly recommend - all interactions with this company have been smooth and faultless,
Customer service is excellent.
The machine arrived when they said it would, it was spotlessly clean and instructions for use were easy to follow. It was easy to extend the rental of the machine. The machine was collected when they said it would be.
The machine itself really helped in my recovery from a partial knee replacement. It was quiet, comfortable and easy to use.

The device was recommended by a friend who had knee surgery .
I am glad I followed his advice and rented the device for 6 weeks.
The recovery process although painfully slow( literally!)was I am sure accelerated by regular use of the machine.
I would not hesitate to advise anyone undergoing surgery to invest!

Highly recommend, both the service and the use fo the machine totally first class!

The machine really helps with swelling and discomfort, I found a lot of comfort in using it.

The team was amazing and delivery, pick up super organised.

I was initially in two minds of getting a Hilotherm device, weighing up the cost, benefits of it and trying to see different alternatives. After doing some research, of people on social media platforms etc. I was very happy I took the plunge and ended up getting one. For me it was a life saver, I ended up getting it for 4 weeks in total, it helped massively with pain tolerance and comfort. It fit snug and you can adjust it to fit accordingly, I think 3 weeks for me would’ve been perfect but rather be safe than sorry. I would highly recommend it, it may look tad bit costly but genuinely there’s not a price you can put for comfort, pain management and also helping with the swelling. I don’t know what I would’ve done without it. Would recommend highly, communication with the company was easy, they are very informative and helpful. My only “note for improvement” would be the straps I found after a lot of use, adjusting etc. started getting loose towards the end but then again I did get it for 4 weeks so did getting excessive use. Think spare straps would’ve been beneficial but overall I can’t complain and thankful for how it helped me through my initial stages to recovery.

There was a part missing from the mask preventing use of the device initially but it was replaced swiftly and I couldn’t recommend the device more to aid recovery and swelling from jaw surgery

Highly recommend Hilotherm! The machine provided me with great and immediate relief after my Jaw surgery. The whole process was very easy, the machine arrived in time so it was waiting for me when I came home from hospital. The instructions were easy to follow and the machine was easy to set up. I hired the mask which was unused in the end as the hospital provided me with my own - I wasn’t expecting a refund but the team provided me one! I wouldn’t hesitate to use again!

Excellent service.veryveasy to order
Delivery was on time .the machine had very clear instructions and was very easy to use.it has provided excellent comfort and pain relief when needed

Equipment arrived as promised, easy to set up and helped my daughter with recovery from Jaw surgery. We took home from hospital the cuff but ordered a spare in case. New cuff was not used and returned , deposit and cuff refunded on day machine was returned. Highly recommond this company and equipment.

Great service, machine arrived on time and helped me immensely through my recovery. Would definitely use again.

The company were extremely helpful after I made an error with my online order. The machine has been excellent and fantastic value for money. Machine was in perfect condition and easy to use.
Thank you

Excellent service and communication. The device definitely helped the recovery after significant jaw and chin surgery.

Excellent service, super-efficient. I didn’t need any painkillers after 4 hours of major dental surgery, just the hilotherm mask and a range of natural supplements recommended by my dentist. Highly recommend Hilotherm.

Rented the machine to help with my mum’s recovery after a knee replacement. It helped with the pain relief. Hilotherm were very easy to deal with, quick to respond when we requested a weeks extension to the original term and the delivery and collection were arranged as agreed. Would recommend.

Used this after jaw surgery for the first few days and it worked really well. It helped to reduce swelling (and I had a lot of swelling). I was able to return it effortlessly after a week and my deposit was returned without me having to chase it.

Excellent customer service from start to finish . Hired hilotherm device and purchased facial cuff with link for bi lateral jaw surgery. 100 % recommended the cuff with the link . The one used in hospital did not have the link across the top lip and it made a massive difference . Reduced pain from swelling . Patient described it as heavenly . The mask was worn almost continuously in the first 3 days post op . Only needed for a week . Unused mask was refunded promptly, as promised . Easy to set up and dismantle at the end of use .

Ordered online and it arrived fast, had some miscommunications that was sorted out by contacting them which they was very helpful,

Right about the product, ordered/rented the one for jaw surgery as advised by my surgeon,
If your having jaw surgery you only really need it for a week and for the first 4-5 days I wore this thing almost 24/7, it keeps the water cold running through the face mask, I couldn’t imagine not using this after as I was really swollen and face was almost burning hot, thank god for this product, i was able to sleep with this on, it’s quite pricey but I would say it’s worth every penny, it’s like having a permanent ice pack on your face with the ability to change the temperature, great customer service too