Dealt with jawad through the purchase of my new car . Nice guy showed all service history available and made the entire process a joy would recommend to anyone interested in buying a new vehicle to v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hilton Car Supermarket is a great place to buy a car. Staff are all very helpful, in particular Jawad who helped me make my recent purchase. Minor paint chips sorted while I was there.The only smal... See more
Company replied
The experience was very straight forward but when we came to look for the car as the car was being valet it took ages to see the car as we had somewhere to be which was the only let down. However... See more
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Saad offered me brilliant service from the time of purchasing my vechile to finish. He was very polite, explained into details and set me up to drive my new vechile home. Although the process was a l... See more
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Company details
- #72 of 90 best companies in Car dealer
- #40 of 55 best companies in Used car dealer
Written by the company
We are a well-established used car supermarket located in Milton Keynes, offering a diverse selection of quality used cars for sale. Whether you're in search of a reliable family car or you've recently obtained your driver's license, our dedicated team is here to assist you. With a customer-centric approach at the core of our values, we prioritize your needs and bring decades of industry experience to the table. This enables us not only to provide professional guidance and support but also to share our personal insights. As a reputable car supermarket, our inventory boasts a wide range of vehicles, including popular brands such as AUDI, BMW, LAND ROVER, and BENZ, among others. We diligently source exceptional used cars at competitive prices, ensuring that our customers receive both quality and value. Whether you have a specific model in mind or seek recommendations, we're here to help you find your ideal used car. Don't hesitate to reach out to us and embark on your journey to discover your next pre-owned vehicle. Our team is eager to assist you in making a well-informed and satisfying purchase.
Contact info
Auckland Park Milton Keynes, MK1 1BU, London , United Kingdom
- 01908 888800
- hiltonassist@hiltoncarsupermarket.co.uk
- hiltoncarsupermarket.co.uk
4.4
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Hilton Car Supermarket
Thank you for your kind words. It's fantastic to know Saad and our team exceeded your expectations and left such a strong impression. We truly value your support and hope your journeys ahead are filled with lasting enjoyment.
Great collection of cars at Hilton Car…
Great collection of cars at Hilton Car Super Market Saad was very welcoming and accomadating
27 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Saad, for your fantastic feedback. We're pleased our selection of vehicles and Saad's personable approach contributed to such an enjoyable visit. We sincerely appreciate your support and hope every journey in your new vehicle is a memorable one.
Worst experience ever
Hilton Car Supermarket
Order number: 10791806
Vehicle registration: DE20 WEH
I had a very disappointing experience with Hilton Car Supermarket.
We purchased the car on 15 August. While we were driving it home on the same day, a “Reduce Engine Power” fault warning appeared on the dashboard.
We called the dealership back on Sunday, but we were told that customer service was closed and that we should call again on Monday, 17 August. We contacted them again as advised, but we did not receive a response until 19 August. We were then told to take the car to a local garage to have it checked.
The local garage inspected the car and advised us that the repairs would cost around £2,500. We did not want to keep the car and asked Hilton Car Supermarket to take it back and provide a refund.
After numerous emails and phone calls, they agreed to collect the car. The collection was originally arranged for 26 August, but they then postponed it to 29 August. Unfortunately, they still have not collected the car.
This has been an extremely frustrating experience, especially considering that the “Reduce Engine Power” fault appeared on the very day we bought the car and were driving it home. The delays, lack of communication, and poor after-sales service have been very disappointing.
Awful customer service after purchasing a vehicle. Experienced engine issues same day we collected our car, attempted to return the vehicle but consistently ignored.
Only receiving responses to emails after calling “customer service” multiple times.
Do not bother with this useless dealership.
15 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Hi Anjana, thank you for taking the time to share your detailed feedback. We are very sorry to hear about the issues you experienced so soon after purchasing your vehicle and apologise for the inconvenience and frustration caused. This is not the experience we strive to provide. Following your contact shortly after purchase, our team was happy to assist and asked for the vehicle to be inspected and a quotation provided. Once the quotation was received and the proposed repair costs were found to be higher than expected, we offered to have the necessary repairs carried out in-house, which you agreed to. We sincerely apologise for the delay in arranging the vehicle collection and understand the frustration this has caused. Please rest assured that the vehicle will be collected as soon as possible, following which the necessary repairs will be carried out. We appreciate your patience and remain committed to addressing your concerns and working towards a positive and fair resolution.
Great sales man Jawad
I met with one of the sales man named Jawad and he help me to purchase the best car under my budget. Best sales man Jawad.
20 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Khawaja, for your valued feedback. We're pleased Jawad provided knowledgeable and considerate support throughout your purchase, helping you find the right car at the right price. We sincerely appreciate your recommendation and wish you many memorable journeys ahead.
Great service hats off to Vik
28 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Seran, for sharing your experience. It's fantastic to know Vik's professionalism and attentive approach made such a positive difference. Your kind words mean a great deal to us, and we hope you enjoy every mile in your new vehicle.
Reply from Hilton Car Supermarket
Thank you for your thoughtful feedback. We're delighted Abu's commitment to excellent customer care made such a strong impression. We truly value your recognition and hope your new vehicle brings you lasting enjoyment.
Jawad was absolutely great and a…
Jawad was absolutely great and a pleasure from start to finish when dealing with my new car
29 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Ian, for your thoughtful review. We're delighted Jawad provided exceptional service and made your vehicle purchase a comfortable and enjoyable experience throughout. We truly value your support and hope your new car brings lasting satisfaction.
Great experience
Great experience, Saad was very helpful and made the experience very smooth. Walked away with a perfect car would defiantly recommend
29 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Chelsea, for sharing your experience. It's fantastic to know Saad provided such helpful guidance and made your purchase straightforward and enjoyable. Your recommendation means a great deal to us, and we hope you enjoy every mile in your new vehicle.
Jawad provided an all round great…
Jawad provided an all round great experience for upgrading my current car. From start to finish they were very helpful.
helped me to get the best deal!
29 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Maddy, for sharing your experience. We're delighted Jawad made your vehicle upgrade smooth and straightforward from start to finish, while helping you secure a deal that suited you. We hope you enjoy every journey in your new car.
Saag was very good wasn't pushy and…
Saad was very good wasn't pushy and gave a great service we bought a great car from him very pleased
29 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, James, for sharing your experience. We're delighted Saad provided such professional, relaxed service without any pressure and helped you find a car you're so pleased with. We hope you enjoy many memorable journeys in your new vehicle.
Very professional service from start to…
Very professional service from start to finish. Ansab was very helpful and knowledgeable.
29 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Marie, for your valued feedback. We're pleased Ansab's professionalism and expertise made such a positive impression throughout the process. We sincerely appreciate your support and wish you many memorable journeys ahead.
Jawad was very helpful and communicated…
Jawad was very helpful and communicated straightaway. It was all a v easy process. He sent me lots of photos and the car was as described.
29 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Katherine, for your excellent feedback. We're pleased Jawad's responsive service and thorough approach made your purchase easy and transparent. We're equally delighted the vehicle met your expectations and was as described. We sincerely appreciate your support and wish you many memorable journeys ahead.
Great experience
Great experience. Ansab was very helpful and the coffee/tea facilities were great to have.
Thank you
29 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Emma, for your fantastic feedback. It's wonderful to hear Ansab made your experience so pleasant and that you appreciated the little touches of hospitality. Here's to many memorable drives and enjoyable journeys in your new vehicle.
At first I was concerned that the…
At first I was concerned that the salespeople would be very pushy, but that was not the case. Paul Allen took time to explain everything and arranged the swap over if cars at a time I requested.
29 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Katrina, for sharing your experience. It's reassuring to know Paul took the time to explain everything clearly and accommodated your preferred timing for the vehicle changeover. We appreciate your recognition and hope your new vehicle serves you brilliantly for years to come.
A stressful journey — and still waiting for my £6k refund
After a very stressful experience with my vehicle purchase, I’m pleased to say that the car was finally collected today.
Car was showing many faults just days in - it simply wasn’t worth the risk nor the loss of money had engine failed prematurely.
Hilton did say they would potentially cover any repairs but as the car wasn’t ‘road ready’ on delivery, the car was rejected on the advice of Nissan specialists and other mechanics.
I want to give credit where it’s due — the collection driver was absolutely lovely, polite and professional, and made what could have been an awkward situation completely straightforward. It was genuinely refreshing to have someone so helpful at the end of this process.
My finance company (Jigsaw) have also been helpful throughout the process, and I do appreciate the efforts made by their team to assist in getting the situation resolved.
The only thing now outstanding is the refund and confirmation that everything has been fully concluded.
I also want to say that, had I lived closer to Milton Keynes, I would genuinely have considered choosing another vehicle from Hilton Car Supermarket. Unfortunately, being so far away made dealing with the problems with this particular car much more difficult than it needed to be.
So I’m hoping this can now end on a positive note.
Once my refund has been received and everything is fully concluded, I’ll update this review accordingly. At that point, I’m hoping to be able to draw a line under the experience and move on.
4/9/26 - still waiting for an update on my £6k refund. The communication is simply not good enough. I have received a vague response from the customer portal ‘waiting roa’ - what does this even mean?
9/9/26 – UPDATE: I am still waiting for my £6,000 refund.
The vehicle was collected from me on 28 August and is no longer in my possession. Despite this, I have still not received my refund or a clear timescale for when my money will be returned.
Today I noticed that the same vehicle has appeared back on Hilton Car Supermarket’s website, with the listing showing “deposit taken”.
I appreciate that the status of the advert may be unclear, and I cannot say whether the vehicle has actually been resold. However, seeing the vehicle being advertised again while I am still waiting for my £6,000 refund is extremely concerning and has added further stress to an already difficult situation.
I will update this review again once my refund has been received and the matter is finally resolved.
28 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Hi Gemma, thank you for taking the time to provide such detailed feedback. We are sorry for the inconvenience and frustration caused by the difficulties you experienced with the vehicle and apologise that the overall journey has been stressful. This is not the experience we strive to provide at HCS. We also appreciate your kind comments regarding our collection driver and are pleased that their professionalism helped make the collection process more straightforward. Customer satisfaction is important to us, and we have forwarded your request to our Aftersales Team for urgent attention. They will be in touch shortly to update you on the next steps. Thank you for your patience and understanding, and we remain committed to ensuring a positive and fair resolution.
Abul was amazing!!
Abul was amazing!!! ASK FOR HIM!!! from start to finish he was amazing. Thank you Abul. Got my dream carrr
28 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Taraji, for sharing your experience. It's fantastic to know Abul's professionalism and attentive service made your purchase so enjoyable. We're thrilled you found your dream vehicle, and we hope you enjoy every mile in it.
Very helpful
Very helpful, no pressure selling. I will come back. Thank you Abul
28 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Gary, for sharing your experience. It's wonderful to know Abul's friendly and professional service made such a positive impression. Your support is sincerely appreciated, and we look forward to assisting you again.
Ask for Abul!
Abul was extremely helpful in assisting us to navigate buying our new vehicle. Ask for him if you come here!
28 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Alastair, for sharing your experience. It's wonderful to know Abul made the process of choosing your new vehicle straightforward and reassuring. Your recognition means a great deal to us, and we wish you many enjoyable miles ahead.
Reply from Hilton Car Supermarket
Thank you for your kind review. We're delighted Jawed's friendly and relaxed approach made such a positive impression. We truly appreciate your feedback and wish you many enjoyable journeys ahead.
Jawad was very friendly and happy to…
Jawad was very friendly and happy to help answering all questions we had for him.
Thanks Jawad!
28 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you for your valued feedback. We're pleased Jawad's approachable manner and willingness to help contributed to such a positive experience. We greatly appreciate your support and wish you continued enjoyment with your new vehicle.
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