Hilton Car Supermarket Reviews 

3,609
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, polite, and thorough, ensuring that the entire vehicle purchasing process feels completely straightforward and transparent. Many consumers find the sales service remarkably smooth and stress-free, highlighting that team members go out of their way to answer questions and provide detailed explanations. Some reviewers were not happy with after-sales communication and experienced severe difficulties when trying to get post-purchase vehicle issues resolved. People also reported frustrating delays, poor responses, and long waiting times when attempting to contact support regarding mechanical defects or needed repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally helpful, friendly,... See more

Service

Customers had positive experiences with service, often highlighting smooth, professional, and stress-free... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a high level of... See more

Product

Consumers find experiences with the product to be mixed. Many reviewers report being very happy with their... See more

User experience

Users describe positive interactions with user experience, noting that the buying process is straightforward,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dealt with jawad through the purchase of my new car . Nice guy showed all service history available and made the entire process a joy would recommend to anyone interested in buying a new vehicle to v... See more

Company replied

Rated 4 out of 5 stars

Hilton Car Supermarket is a great place to buy a car. Staff are all very helpful, in particular Jawad who helped me make my recent purchase. Minor paint chips sorted while I was there.The only smal... See more

Company replied

Rated 4 out of 5 stars

The experience was very straight forward but when we came to look for the car as the car was being valet it took ages to see the car as we had somewhere to be which was the only let down. However... See more

Company replied

Rated 5 out of 5 stars

Saad offered me brilliant service from the time of purchasing my vechile to finish. He was very polite, explained into details and set me up to drive my new vechile home. Although the process was a l... See more

Company replied


Company details

  1. #72 of 89 best companies in Car dealer
  2. #40 of 54 best companies in Used car dealer

Written by the company

We are a well-established used car supermarket located in Milton Keynes, offering a diverse selection of quality used cars for sale. Whether you're in search of a reliable family car or you've recently obtained your driver's license, our dedicated team is here to assist you. With a customer-centric approach at the core of our values, we prioritize your needs and bring decades of industry experience to the table. This enables us not only to provide professional guidance and support but also to share our personal insights. As a reputable car supermarket, our inventory boasts a wide range of vehicles, including popular brands such as AUDI, BMW, LAND ROVER, and BENZ, among others. We diligently source exceptional used cars at competitive prices, ensuring that our customers receive both quality and value. Whether you have a specific model in mind or seek recommendations, we're here to help you find your ideal used car. Don't hesitate to reach out to us and embark on your journey to discover your next pre-owned vehicle. Our team is eager to assist you in making a well-informed and satisfying purchase.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,609)

2,134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best salesman in the world is…

The best salesman in the world is Jawad. Veryhelpful and energetic

13 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

We sincerely appreciate your feedback, Andi. It's fantastic to know Jawad brought such enthusiasm and dedication to your experience while providing the support you needed. We'll be delighted to share your recognition with him. May your new car bring you lasting enjoyment.

Rated 5 out of 5 stars

Amazing service very helpful and easy…

Amazing service very helpful and easy to go on with. JAWAD was very useful

13 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Andi, for your fantastic review. We're delighted Jawad's approachable manner and attentive support made your experience so easy and enjoyable. We truly appreciate your recognition and wish you many enjoyable journeys ahead.

Rated 5 out of 5 stars

Abul was amazing today

Abul was amazing today!
We had an excellent experience in the showroom. He is very professional and knowledgeable men ,many thanks for today!
Martyna and Pawel

13 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Martyna, for your excellent feedback. We're pleased Abul's professional approach and strong vehicle knowledge contributed to such a rewarding showroom experience. Your kind recognition is greatly appreciated, and we wish you continued satisfaction with your new vehicle.

Rated 5 out of 5 stars

Great experience with Rana

Rana, made the process very smooth, was friendly on the phone and was lovely to the children we had with us. Showed husband through the car and talked us through the process, very smooth and simple

13 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

We sincerely appreciate your feedback, Emily. We're thrilled Rana's clear guidance and friendly approach made your purchase feel simple from start to finish. It's heartening to know he made such a positive impression on your family, and we hope your new vehicle brings you many memorable drives.

Rated 5 out of 5 stars

Very good service

Very good service. Vik has been brilliant from start to finish!!

13 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Max, for your excellent review. We're delighted Vik provided such consistently professional and attentive service throughout your experience. We truly appreciate your recognition and wish you many enjoyable journeys ahead.

Rated 5 out of 5 stars

Rana was amazing extremely helpful…

Rana was amazing extremely helpful great service.

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Freya, for sharing your experience. It's wonderful to know Rana provided such attentive support and made your visit a positive one. Your feedback means a great deal to us, and we hope your new vehicle brings you lasting enjoyment.

Rated 5 out of 5 stars

Rana was extremely helpful

Rana was extremely helpful. Great service and very professional. Many thanks

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Matthew, for your fantastic feedback. We're thrilled Rana's dedication and personable approach made your experience so enjoyable. We'll be delighted to share your recognition with him, and we wish you many memorable journeys.

Rated 5 out of 5 stars

Rana was extremely helpful and…

Rana was extremely helpful and accommodating when answering all our questions and concerns.

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Your feedback is sincerely appreciated, Mia. We're glad Rana provided such considerate support and gave you the time and attention you needed throughout the process. We wish you confidence and complete enjoyment with your new vehicle for many miles to come.

Rated 5 out of 5 stars

Rana was fabulous

Rana was fabulous. He went out his way to accommodate all our needs, questions and help to get everything turned around for us. Great service! Thank you.

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

We greatly appreciate your encouraging review. We're pleased Rana's attentive and accommodating approach ensured your questions were thoroughly addressed while helping make the process as seamless as possible. May your new vehicle provide you with years of comfortable and enjoyable motoring.

Rated 5 out of 5 stars

Hilton Car Supermarket is a great place…

Hilton Car Supermarket is a great place to buy a car. Staff are all very helpful, in particular Vikram, Shafan and Sinead who helped with my recent purchase. There is a minor waiting time to complete all the paperwork, but I would highly recommended the company - they are the best!

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for your kind feedback and recommendation, Faye. We're delighted our team made such a strong impression during your recent purchase. We're grateful for your understanding while the documentation was finalised, and may your new vehicle provide many years of comfortable and confident motoring.

Rated 5 out of 5 stars

A big shout to Saad who helped with the…

A big shout to Saad who helped with the process of getting my car . He was very helpful and communicative about the whole process. In the future if I need another car I will be back !

4 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

It's fantastic to hear your positive comments. We're pleased Saad kept you well informed and made the process feel straightforward from beginning to end. Your intention to return is a wonderful compliment, and we'd be delighted to assist you again when the time comes.

Rated 5 out of 5 stars

Very nice experience and lot of help…

Very nice experience and lot of help received by Saad. Very happy with the service.

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

We greatly appreciate your encouraging review, Roxana. It's wonderful to know Saad's dedication contributed to such a satisfying experience and left you feeling well looked after. May your new car provide you with years of reliable and enjoyable motoring.

Rated 5 out of 5 stars

Open

Open, honest and friendly. A good experience buying with Paul Allen.

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Ben, for your excellent feedback. We're delighted Paul Allen's straightforward and personable approach made your purchase such a positive experience. We truly appreciate your recognition and hope your new vehicle brings you many rewarding journeys.

Rated 5 out of 5 stars

I got served by Abu

I got served by Abu , the sale went quick and the test drive was good , very talkative and explained everything in detail , very good customer service , asked a lot of questions and made my sale experience very good , very happy with my sale

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Joe, for your encouraging feedback. We're pleased Abu's knowledgeable and personable service made such a positive impression, from the test drive through to completing your purchase. May every journey ahead be comfortable, rewarding, and trouble-free.

Rated 5 out of 5 stars

Abul was very helpful and informative…

Abul was very helpful and informative about the car we wanted, he gave us plenty of time to discuss and answered all our questions. We’re very pleased with our new car- highly recommend Hilton car supermarket and we are actually planning to come back to purchase another car very soon as we needed to replace two.

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

We greatly appreciate you sharing your experience. It's wonderful to know Abul took the time to answer your questions and give you the space to make the right decision. Thank you for recommending us, and we hope to welcome you back when you're ready for your next vehicle.

Rated 5 out of 5 stars

Shafan communicated at every step and…

Shafan communicated at every step and walked me through purchasing my car. Thank you soo much!!!

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Sophie, for sharing your experience. It's wonderful to know Shafan guided you confidently through each stage of your purchase and ensured you felt well supported. Wishing you plenty of happy miles and enjoyable journeys ahead.

Rated 5 out of 5 stars

Very nice service excellent and patient

Nice guy
Customer service

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Izehdeen, for your encouraging feedback. We're pleased our customer care met your expectations and that you found our team approachable and reassuring. May your future journeys be comfortable, memorable, and trouble-free.

Rated 5 out of 5 stars

Saad was very nice and helpful

Saad was very nice and helpful

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Abore, for your positive review. We're delighted Saad provided such a welcoming and attentive experience. We truly appreciate your recognition and hope you enjoy many smooth journeys ahead.

Rated 5 out of 5 stars

Saad is very friendly

Saad is very friendly

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for your lovely recognition. It's wonderful to hear Saad's positive approach stood out during your time with us. We sincerely appreciate your support and wish you many rewarding drives ahead.

Rated 5 out of 5 stars

Would recommend Hilton Cars

We turned up at Hilton Cars with an idea of the car we wanted. Really easy to view all cars and identify the one we wanted. Ansab was helpful and informative throughout the process, never pushy. We felt confident and assured when buying our new car.

One extra thought would be a quick review of the basic functions before leaving.

12 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Rich, for sharing such detailed feedback. It's pleasing to know Ansab's informative and considerate approach gave you confidence throughout the process without any pressure. Your suggestion about covering the basic controls before departure is appreciated and will be taken on board. Wishing you plenty of enjoyable miles ahead.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look