Hotel Hilton Reviews 369

Attempted Murder!! Staying at Hilton Rose Hall in Jamaica Montego Bay. Served raw chicken to my entire family. It was pink and jelly throughout 🤦‍♀️

I was scammed into so called Hilton Honors program. Whenever since I tried to make a reservation using my "points" I had to realize that the required hotel and/or the required room was not bookable as reward booking at all.

Or, like today, you are totally SCREWED by the Hilton family and sold for fools :

Tried to book Hilton Amsterdam Schiphol. 1 night. If you book it standard paying by creditcard they charge you 383,- Euro, which is already a real lot of a price for a simple "king room".

If I want to use my points and considering what I paid for those points + points I earned with stays the calculated price (taking into account the value of the points) of the room rate goes up to over 700,- Euro !!!!

This is nothing but SCAMMING the people ! Total BETRAYAL of the customer !

In months and after several tries I can honestly say that I did not discover a single location where I would have made sense to use those f****** Hilton points !!!

So I am warning everyone. DO NOT BUY HILTON HONORS Points. Or at least buy only if you hit one of the very few chances, that buying points and using them for the hotel and room you wish will at least cost LESS, than if you simply book it elsewhere !

URGENT INVESTIGATION ON ALL THAT MANAGEMENT DEPARTMENT, RECEPTION.
After British Airways flight cancellation my mom with 74 years old type two diabetic was being transported with assistance to the plane.
This company moved my mother without Sharing any of her medical information or history they just stuck my mom into a room.
At this moment, my mom doesn't have medication. My mom doesn't have access to medication. My mom is locked in the room. I have tried calling the reception of this hotel and this is where the catastrophe the real chaos started on the first place I feel the first person on the reception answers me the phone while he was sleeping and he didn't bother it himself. He kept speaking to me like if he was sleeping on the phone with the tone sounds and I could barely understand what this person was saying. I asked to speak with the management department and I know they didn't call any manager. They called Miss that came to try to be insulin sharp and to see whole list of responsibilities she could bring to the hotel and to support my mom British Airways and Hilton hotels Gatwick have an agreement and a protocol between them. They have contracts so they can vote Agree with the service support and all types of ideas they have between them, but they're forgetting one important thing which is sharing the medical record record, the same medical record that is giving to them during the flight booking this lady from reception because she didn't have an answer. She tried to be sharp and insulin and then she quickly do it. Many people do here on call centers and hiding behind the fonts. They know they are listening to them maybe everyone around was already noticing that she wasn't doing something right and she quickly came with the excuse. I'm gonna have to turn off because you're not respecting me so buy this. She just literally incriminated me falsely and at the same time left without having any access to my mother actual
Conditions. I can speak with my mom on the phone, her flight was at 12:15 she was placed there thill now. This customer support is also designed in a way that is very difficult to get to a formal complaint. I wish to make a formal complaint to Hilton hotels I wish to make a formal complaint about the lady who spoke to me on the phone she was extremely unprofessional and when I say extremely Extremely enough for me to make everything to avoid her to feel free to speak or act under work with anyone else again like this.

The room I stayed in, I was assured after I complained, is not normally used because it is basically on a tram line, with regular services from 6am to after midnight. Astonished, and late for my train, I called later to complain and was told a manager would call me back, no one did.

We stayed at the Hilton Manchester on Sunday 22nd December. We were not able to eat in the restaurant. closed on Sundays! even though reception staff had told us at check-in that we could book a table, just go and ask at the bar! So we ate in the bar area instead, which offered simple bar food, which was absolutely freezing and blowing cold air from the air con. I asked the bar staff if they could turn it off or put some heating on. She radioed through to reception who told her maintenance had gone home at 6pm! Then offered to bring some heaters in but there may be a problem of where to plug them in! An absolute joke for a hotel such as the Hilton when rooms are certainly not cheap and you want a bit of luxury before Christmas!

We recently booked a hall at Hilton Garden Inn Al Khuwair, Muscat, Oman for an event, and I was assisted by Mira Al Shaidhani, the GC ad E-sales executive.

Mira was highly responsive and ensured everything was well-coordinated. Even though our event took place on a weekend, which was her day off, she made the effort to monitor and address all my concerns. From the preparation stages to the post-event follow-up, she made sure everything went smoothly.

The venue itself was clean, well-maintained, and equipped with all the necessary amenities, which added to the success of the event. Her dedication and attention to detail made the entire experience pleasant and hassle-free. I would recommend Hilton Garden Inn Al Khuwair, Muscat, and Mira Al Shaidhani for anyone planning an event.

Just stayed at Hilton Midtown, New York. The outside and lobby of hotel were fabulous, however the rooms are very dated and shabby although clean. The staff were very rude and abrupt and not helpful at all. The cafe staff were also extremely rude and the prices were ridiculous for what you got. The restaurant only opened for breakfast!!! Shame cause the location was brilliant
I still have over £300 billed to my credit card though was assured the account was cleared.........

Hilton by hampton Liverpool, breakfast cooked night before, fresh orange juice is cordial, why penny pinch and still put price, then the room nice but the have made it so you can't put heating up, shame really, had a meal off chicken wings and pizza, pizza ok, 4 chicken wings that was cooked the night before, 2 drinks with it £28, I don't mind paying but I hate being ripped off, come on Hilton don't go down hill🤔

The Smooth Jazz Festival 10th year celebration was held this weekend October 31st 2024 at the Hilton Daytona Beach Oceanfront Resort and I paid for a ocean front room with 2 queens. When we walk in the door the foul smell of dirty wet carpet with a very strong mildew order that was unbearable. I immediately called the front desk to inform them that there was NO WAY we could spend the night in that room. She offered to send someone one up to spray the room and my response is "are you kidding me". I hung up and head to the front desk and after speaking to an assistant manager then the manager, we were transferred to an another room which of course was not ocean front but at least the smell was gone. No compensation was offered for the missing Ocean Front view. I do believe that Hilton received quite a lot of damage from the storm (Helene) but management should have CANCELED this big event of over 800 people. Management should know when to say 'NO" because these rooms were booked a year in advance and we expect a level of satisfaction from certain hotel chains & Hilton use to be okay but now I wonder whether it matters to them anymore ??

We stayed at the Hilton Hotel Cobham at the end of October 2024. The main photo of the hotel when you book online looks amazing but you actually arrive at the other side of the building which is not attractive. We paid a bit extra than the standard room but it was still quite small. The hotel allows dogs to stay with their owners. The dog in the room next to ours barked throughout the evening. When we complained the staff couldn’t have been any more indifferent to the situation. When we went for dinner we ordered a Caesar salad that comes with anchovies. After ordering we were told there were no anchovies so we asked for halloumi which we discovered later we had been charged extra for. Finally, when we checked out the next day our feedback on the issues we were unhappy about was completely disregarded and not even a simple apology was offered. The final straw was the parking we had to pay for in the hotels own car park.

Made a reservation at 1pm. Received a message from the hotel to check in via email. Did that. Flight was cancelled. Called three hours later to cancel reservation. Was told no refund because I checked in. Didn’t matter that I never arrived nor that I cancelled within 3 hours. Hotel may have gotten my money, but Hilton will never get anymore of my money. Made reservation same time at Holiday Inn at final destination, no problem cancelling there. Recommend staying away Hilton and its other hotels. There are too many others willing to offer refunds based on extenuating circumstances

It is so famous, we didnt believe it was so bad organized starting from the reception to the parking.
btw we had a nice brakfast!

My husband and I recently stayed at the Bankers Alley Hotel to celebrate our 20 year anniversary. Unfortunately it was the worst hotel experience I have had. From the moment we arrived, issues started piling up and they culminated in a complete disaster regarding my belongings.
After waiting some time for the valet to show up, I finally had to go inquire about this with the front desk and it was as if I was inconveniencing them that they had to call to find out where he was... You would think if you are paying $70 to valet, they would be a little friendlier. They had no idea he wasn't out there and had to call to ask where he was.
The room itself was cramped with barely enough space to move around. There wasn't even a window. To make matters worse, there was hardly any counter space in the bathroom, making it inconvenient to get ready.
However, the biggest issue arose when I realized I had left behind an expensive jacket and several dresses in the closet. When I returned the next day to retrieve them the front desk said they checked with housekeeping and they "couldn't find them." I was shocked and frustrated, especially considering the value of the items that were left. This might not be a big deal to some, but I am a first grade teacher and cannot afford to go out and buy all new clothes. In addition to that, one of the dresses that was left was really sentimental to me. I will certainly not stay here again and would even reconsider staying at a Hilton after this.
You have been warned.

Overall, I cannot recommend this hotel. The combination of rude staff, disorganized valet service, cramped accommodations, and the loss of my personal items made for a truly disappointing experience. Save your money and look elsewhere.

Beware: Hilton Hawaiian Village is on strike and have been since September 2024. If you have bookings with them, please read up on the strike. They did not inform us that there is a strike and rooms are not being cleaned. We found out accidentally by searching for a phone number to call since their hotel does NOT answer calls. We spent hours calling but was disconnected after numerous rings. We then found Hilton's customer care number 1-800-446-6677. This number connected us to the worst customer service we have ever had. Some of the representatives barely speak English; specifically, a person by the name of "Yare". She is a complete idiot. She does not know what a "province" is. She does not know what a "state" is either as in the United States of America. She says that a refund cheque will be mailed because we cancelled our reservation but she does not read out the correct address when asked. How can we ever receive the cheque if she does not know how to include the "province" in the address? We were in shock that Hilton would hire someone who does not know about North America to help North American customers. Hilton should not have charged a cancellation fee for a hotel that is on strike with no cleaning service and no one at the front desk to answer calls. It is unbelievable that such a big brand name would treat their customers so poorly. They hire stupid people who can't even speak English to serve North American customers. Please have someone who can speak English to reverse the credit card charge on our credit card. And please don't tell us that you can't do it; only people at corporate can. So, get someone from corporate to reverse it. Do the right thing and stop stealing from customers. Our much needed vacation is starting out with a big hassle and headache trying to get a decent hotel room at the last minute all because Hilton did NOT treat its customers fairly by informing them of the strike and cancelling their reservations without any charges.

I am extremely disappointed with our recent stay at the Hilton Dalaman Hotel and Spa from 29th September to 14th October. As loyal Jet2 customers who have spent over £20k on holidays since September 2022, including nearly £8,000 on this trip alone, the experience was far below the standard we expected from a 5-star resort.

While the children’s club and pools were good, the issues began immediately. Our room was not ready on arrival, and when we finally got in, it was large but dark, with numerous maintenance problems. Plug sockets were hanging off the wall, there was mould in the bathroom, rotting wood on the balcony, and even a hole in the floor near the balcony door. It felt more like a cheap hostel than a luxury resort. To top it off, there was a power cut on our first night.

Although our Jet2 rep was helpful, the hotel’s response was inadequate. We were offered a room change, but my husband had to inspect it himself, only to find it unclean. On top of the room issues, my husband suffered from food poisoning, and the staff were generally rude and unhelpful. I was ignored at the bar and repeatedly had to clear dirty tables before my family could eat. The food was bland and repetitive, and the hotel grounds were dirty, with cracked pool tiles and food left out for days.

Despite a room upgrade, the new room still had mould, and my eldest daughter became ill as a result. The final straw was when someone attempted to enter our room while I was asleep with my children. Reporting this to reception was met with indifference.

Even though the hotel offered late check-out, complimentary dining, and a gazebo, it didn’t make up for the trauma and poor experience. I am now on sick leave due to the stress caused by this holiday, and despite two emails, I’ve had no response from Jet2. This holiday has left us questioning our loyalty to Jet2, and I urge them to address this issue with appropriate compensation.

Recently stayed at Hilton Midtown Manhatten. It was my first visit to NYC. The hotel advertised as 4 star but i would say it should be rated as 3 star.
The hotel is tired and many repairs needed. The staff could have explained the hefty tax charges we were billed at the end of our stay in a more understandable way. A couple of rude customer service employees but generally the staff were nice, clean beds and towels every day. Thought the hotel menu could have been better which meant we did not eat there apart from breakfast resulting in a large tax bill the day of checkout.
Although i enjoyed my time in NYC i wouldnt stay here again as I prefer a 4 or 5 star hotel and better communication from staff.

Request: refund of points and hotel fee
Reason: Hotel room flooded during stay and room filled with mildew smell.
Staff: notified of room status and did *nothing* to help/accommodate me into a better situation.

I checked into Embassy Suites Orlando North in Altamonte Springs, FL during Hurricane Milton.

I checked in with the expectation the hotel was safe, I was wrong.

On 10.9.24 I walked to the window of my room to discover that the carpet was wet.
I went to the front desk and spoke to Sasha, she said that she was sending up an Engineer to address the situation. No one showed up, I called the operator over 5 times over the night and *no one* picked up the phone.

I deal with a respiratory issue, and I woke up with a sore throat; the room was filled with a heavy mildew smell. My robe fell off the bed during the night onto the floor and by morning it was *soaking wet*.

The floor was completely soaked from the window (and in between the beds and near the closet) to the door of the living room. I went downstairs and got the head of housekeeping (Alma) to accompany me to my room. When she opened the door the smell was so strong she took 2 steps back. She also left the door open while we were in the room.

She apologized for the wet floor and made *no* attempt to dry the floor and/or minimize the smell.

I have pictures and video of the floor.

Despite numerous people checking out, I was told there was no other room available; I checked out on Thursday morning to protect my health. I requested a refund and a manager named Shen, said she would give my details to the manager, and he would contact me the next day regarding my refund.

As of today, no one has called me.

As a Hilton Honors member for over a decade, I have never experienced such a lack of concern for me as a guest. There was no offer to accommodate me for me being in a dangerous room.

P.S. I checked out on Thursday morning while their systems were down due to the storm. I went back later that afternoon for a receipt. Jo and Nathan gave me a receipt with a charge for two days. I asked about the receipt being dated in the afternoon, they said they had it "in the system that I checked out in the morning" also there were no notes in the system regarding my refund. Jo said she would update the notes and the manager would work on a full refund. INSTEAD Embassy Suites Orlando North charged me for 3 full days. DO NOT STAY HERE!

DoubleTree Hilton La Torre is the worst imaginable Hilton hotel, and I say that as someone who frequently chooses to stay at a Hilton hotel when we travel.

We stayed for six nights as part of a golf trip, and every day we had to call the reception due to issues with room cleaning. Typically, towels were not provided, which is quite impressive considering they don’t seem to have a checklist for preparing rooms. On the first day, housekeeping forgot our room, so when we returned at around 4:30 PM, it hadn’t been cleaned.

The room is sparsely furnished, and there wasn’t even hand soap by the sink. There’s no electric kettle, so we couldn’t make a cup of coffee ourselves. We asked the reception for a kettle – but why isn’t one just provided in the room? Perhaps you need to be upgraded to a higher standard to get this as a basic amenity in the room.

The breakfast buffet is uninspiring, and the female server who checks you in and asks for your room number is rude and very unwelcoming, while also monitoring that you don’t take anything from the buffet. But don’t worry – there’s absolutely nothing you’d want to take with you, not even a roll for the golf round.

The reception staff is completely uninterested in you as a guest – no friendly smiles or welcoming phrases. Check-in consists of handing you an envelope, inside of which you can read the breakfast times. What a welcome – they don’t even say welcome at all. What has happened to Hilton? When did it become unfashionable not to greet guests, or at least give them the feeling that the staff is ready to help if needed?

DoubleTree Hilton claims to have 5 stars, but they are unfortunately very far from that – they are closer to one. For us, we will never again stay at a Hilton hotel.

Worst stay E V E R . The front clerk Mathew was (key word being, WAS) initially helpful. However, the stay went downhill FAST. Room was FILTHY. Stain on one of the bed sheets, mold in the corner of our room. When we moved the chair to take a picture of the mold, we noticed a shiny nickel under the chair. Obviously the room had not been thoroughly cleaned. No body gel or shampoo in the shower. Second room for the kids had a massive stain on the carpet and a towel had a red stain as well. Pool was FILTHY! Water had zero chemicals in it,as well as sediment pooled in the bottom of the pool in two separate places. Pool deck was filthy as well. Had a tailgate party directly beneath our room until late hours. Called down to the front desk to get it taken care of and was laughed at. Mathew did go out to talk to the guests about the noise, but beyond that, no other action was taken. So had to listen to that until after 11. Ended up turning our TV up to 30 and running the fan all night just drown out the noise. For $200+ /night, AVOID THIS DISASTER AT ALL COSTS!!!

Booked a corner king room. It wasn’t ready when we arrived so they gave us an “upgrade” to a deluxe king room. We were told they would message us when the room was available. We returned at 4:00pm having done as much walking as we could do having no contact about the room. The “upgrade” was a disgrace. Very small room with no views and nowhere to have breakfast in the room. It seemed a major downgrade on what we originally booked. Didn’t make a fuss as we were only staying the one night but won’t’ be back to this hotel any time soon. Very disappointed. Beware the promised upgrade!