Hilton Macarons Reviews 814

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing the macarons as delicious, exceptional, and the best they've ever tasted, highlighting their freshness and variety of flavors. The ordering process is frequently noted as easy and smooth, with many appreciating the reliable delivery service that ensures items arrive on time and in excellent condition, even during busy periods. Reviewers also commend the thoughtful and stylish packaging, which often includes cold packs, ensuring the product's integrity and making it a perfect gift for various occasions. However, some people were dissatisfied with delivery issues, noting instances where orders did not arrive on time or were not received at all, which caused inconvenience, especially when considering the product's shelf life. A few other people also felt that the product quality was not as good as previous experiences, mentioning issues like overbaked macarons or unbalanced flavors in certain selections.

What people talk about most

Product

Consumers consistently express delight with the product, often describing the macarons as amazing, delicious,... See more

Quality

People report positive experiences with quality, consistently praising the macarons as delicious, well-made,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting timely and quick deliveries,... See more

Order

Customers consistently note positive experiences with the ordering process, finding it easy to place an order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.


Company details

  1. #3 of 4 best companies in Patisserie
  2. #23 of 48 best companies in Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

814 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Just like Paris

Macarons were delicious! I first discovered passionfruit and chocolate flavour macarons in Paris and fell in love with the combination so whenever I can get my hands of the same flavour I do and these did not disappoint, they tasted just like my first experience in Paris! Doesn’t taste artificial and is just like a happy dance in my mouth! They also last so much longer than other brands I’ve tried! Love them! Will be buying again.

19 June 2023
Rated 5 out of 5 stars

Excellent macarons

Excellent macarons! ⭐️😊The communication was very friendly and efficient, kept informed at all points.👍🏻 Delivery company was on time and friendly.👍🏻 Great to hear that the foam
pellets inside the box are biodegradable, maybe this could be marked on the box. Perhaps if you are are reoccurring customer, a personal note could be free. Great speciality product, fantastic taste, would recommend! ⭐️😊⭐️

15 June 2023
Hilton Macarons logo

Reply from Hilton Macarons

Dear Rod,

Thank you for your review, and I'm delighted that you enjoyed the macarons and that they all arrived safely and on time.

Hopefully you can still give us five stars because the white packaging pellets that we use inside our boxes are actually made from expanded GM free starch; they are not plastic (or polystyrene which is even worse!). If you still have them just put them in a sink and apply some water and you'll see that they will simply dissolve away! They do look very similar to plastic so I guess it's an easy mistake to make.

We have given a great deal of thought to both the recycling and sustainability of our packaging because macarons require so much of it and we explain this a bit on our FAQ page on packaging https://hiltonmacarons.co.uk/pages/faq.

Hope this alleviates your concerns.

Kind regards,

James

Rated 5 out of 5 stars

I’m sure it would have been a lot…

I’m sure it would have been a lot better to receive the macarons sooner, but unfortunately they were in a hot van for 2 days as our road was closed for repair. We enjoyed the first row but haven’t got around to the others, so fingers crossed - they’ve been in the refrigerator as suggested.

13 June 2023
Rated 5 out of 5 stars

AMAZING

Delivered on time
A personal message inside the box
Beautifully packaged
And most importantly they tasted AMAZING

21 May 2023
Rated 5 out of 5 stars

5 star service and product!

Honestly I could not praise Hilton Macarons highly enough! My whole experience with them was perfect. The webpage is clear and easy to use, the delivery extremely efficient, the packaging and personal note so thoughtful and the product is simply yummy!! And all at a reasonable price from a UK company. My daughter was so touched as she loves macarons; I will definitely be ordering again. A big thank you to Andrea and James.

18 May 2023
Rated 5 out of 5 stars

Great service

Great service, turned up when expected.
Very friendly and personable note which is a nice touch. More importantly… amazing macarons which my wife loved. Would highly recommend. We got the rainbow pack and will be looking to try out the other flavours soon.

21 May 2023
Rated 5 out of 5 stars

Easy to use the website and no hesitation in recommendi

Easy to use the website and, when I realised that I’d made a mistake in the ‘thank you’ message, were very helpful in putting that right. Very impressed that the card was also written by hand. Delivery was speedy and on time. Best if all my daughter was delighted and pronounced the macaroons ‘absolutely delicious’!

7 May 2023
Rated 5 out of 5 stars

Absolutely delicious macarons

Absolutely delicious macarons! I used most of them to decorate a birthday cake and then we ate the rest - they didn’t last long at all. I’ll definitely buy them again for treats and special occasions. I’m looking forward to trying some other flavours too:)

7 May 2023

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