Pilot team is very helpful. I’ve been a customer for years and team has always supported and been there. Moiz from instagram helped fix my login issues and pause treatment while oversees which I’ve ap... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i think the service from the staff is good but slow, However, i think the cost of treatment is far more expensive. for example I can ge the same treatment form MOSH for $50 per month less, plus the... See more
Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... See more
Company replied
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... See more
Company replied
Company details
Written by the company
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Contact info
Australia
- hims.com.au
4.2
Great
984 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfied with product and service
22 May 2026
Unprompted review
Reply from Hims Australia
Hi Bryan,
Thank you for your feedback. We’re really glad to hear you’re satisfied with both the product and the service.
We truly appreciate you taking the time to share this.
Warm regards,
The Pilot Team
Great products and customer support
The testosterone booster is very helpful to me. Pilot’s customer service is awesome.
6 April 2026
Unprompted review
Reply from Hims Australia
Hi Rudy,
Thank you for your feedback. We’re really glad to hear the product has been helpful for you and that you’ve had a positive experience with our customer support.
We truly appreciate you taking the time to share this.
Warm regards,
The Pilot Team
Service is always friendly and prompt…
Service is always friendly and prompt no hassels
22 May 2026
Unprompted review
Reply from Hims Australia
Hi Kevin,
Thank you for your kind feedback. We’re really glad to hear you’ve consistently found the service friendly, prompt, and hassle-free—that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share this.
Warm regards,
The Pilot Team
Very supportive and understanding.
21 May 2026
Unprompted review
Reply from Hims Australia
Hi Daz,
Thank you for your kind feedback. We’re really glad to hear you’ve felt supported and understood throughout your experience.
We truly appreciate you taking the time to share this.
Warm regards,
The Pilot Team
Effective makes me return
Effective, efficient and easy to deal with.
No judgement is very nice.
21 May 2026
Unprompted review
Reply from Hims Australia
Hi Allan,
Thank you for sharing your feedback. We’re really glad to hear you’ve found the service effective, efficient, and easy to deal with. It’s especially great to know you’ve felt supported without judgment, as creating a comfortable and respectful experience is very important to us.
We truly appreciate you taking the time to share this.
Warm regards,
The Pilot Team
is easy and it works give me confidents
is easy and it works give me confidents
21 May 2026
Unprompted review
Reply from Hims Australia
Hi Ben,
Thank you for sharing your feedback. We’re really glad to hear you’ve found the service easy to use and that it’s been working well for you. It’s great to know it has helped you feel more confident in your journey.
We truly appreciate you taking the time to share this.
Warm regards,
The Pilot Team
Works well every time- except if a bit…
Works well every time- except if a bit of alcohol involved it’s not as effective. What do I need to do to have a trial on the yellow pill?
20 May 2026
Unprompted review
Reply from Hims Australia
Hi Ryan,
Thank you for your feedback. We’re glad to hear the treatment has been working well for you overall, and we appreciate you sharing your experience.
In terms of the reduced effectiveness when alcohol is involved, it is best to discuss this with our Medical Support team. If you’d like to discuss this further or explore whether a different option such as the “yellow pill” may be suitable for you, we’d be happy to help.
We are unable to locate your account through this review alone, but we would really appreciate the chance to assist you properly. Could you please email us at gday@pilot.com.au with the subject line “TrustPilot – Escalations Team” so our team can follow up with you directly?
Warm regards,
The Pilot Team
My results
Initial consultation.
The right results.
Prompt and friendly service.
Continued support.
Great product
21 May 2026
Unprompted review
Reply from Hims Australia
Hi Todd,
Thank you for sharing your feedback. We’re really glad to hear you’ve had a positive experience from your initial consultation through to ongoing support, and that you’ve found the service prompt, friendly, and effective. It’s also great to know the product has been working well for you.
We truly appreciate you taking the time to share this.
Warm regards,
The Pilot Team
Reply from Hims Australia
Hi Wade,
Thank you for your kind feedback. We’re really glad to hear you’ve had a positive experience with our service and advice.
We truly appreciate you taking the time to share this.
Warm regards,
The Pilot Team
Reply from Hims Australia
Hi Troy,
Thank you for your feedback. We’re really glad to hear everything is going well for you and that you’re having a positive experience.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
Worked as stated but the headacks were…
Worked as stated but the headacks were the only draw backs to taking this medication
21 May 2026
Unprompted review
Reply from Hims Australia
Hi Barrie,
Thank you for sharing your experience, and I’m sorry to hear about the headaches you experienced. I understand how uncomfortable and discouraging side effects like that can be, even when the medication is otherwise working as expected.
We really appreciate your feedback, as it helps us better understand how people are responding to treatment. If you haven’t already, it may be worth discussing these symptoms with our Medical Support Team so they can review and help guide you on the best way forward.
If you’d like further support, please don’t hesitate to reach out to us at gday@pilot.com.au. We’re here to help.
Warm regards,
The Pilot Team
very responsive and customer focused
21 May 2026
Unprompted review
Reply from Hims Australia
Hi Simon,
Thank you for your kind feedback. We’re really glad to hear you’ve found the team responsive and customer focused.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
Good product,friendly staff and…
Good product,friendly staff and deliveries are always ontime
21 May 2026
Unprompted review
Reply from Hims Australia
Hi Christopher,
Thank you for your kind feedback. We’re really glad to hear you’re happy with the product, the friendly staff, and that deliveries have consistently been on time.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
Highly recommend
21 May 2026
Unprompted review
Reply from Hims Australia
Hi Ron,
Thank you for your feedback. We’re really glad to hear you would highly recommend the service.
We appreciate you taking the time to share your experience with us.
Kind regards,
The Pilot Team
Very easy works great company very…
Very easy works great company very helpful
21 May 2026
Unprompted review
Reply from Hims Australia
Hi,
Thank you for your feedback. We’re really glad to hear you’ve found the service very easy to use and that everything has been working well for you, along with helpful support from the team.
We appreciate you taking the time to share your experience with us.
Kind regards,
The Pilot Team
Products works well however it is NOT…
Products works well however it is NOT worth the price. Go to your local sexual health clinic and save $70 on your prescription
17 November 2025
Unprompted review
Reply from Hims Australia
Hi,
Thank you for sharing your feedback. We’re glad to hear the product is working well for you, though we’re sorry to hear you don’t feel it offers good value for the price. We understand that cost is an important factor when choosing a service, and we appreciate you being open about your experience.
Your feedback is valuable and will be shared with the team as we continue reviewing our pricing and offering.
Kind regards,
The Pilot Team
Portal is easy to navigate and…
Portal is easy to navigate and communication is second to none
21 May 2026
Unprompted review
Reply from Hims Australia
Hi Todd,
Thank you for your feedback. We’re really glad to hear you’ve found the portal easy to navigate and that communication has been excellent throughout your experience.
We appreciate you taking the time to share your experience with us.
Kind regards,
The Pilot Team
Reply from Hims Australia
Hi Luke,
Thank you for your feedback. We’re really glad to hear you’ve found the service easy and simple to use.
We really appreciate you sharing your experience with us.
Kind regards,
The Pilot Team
Pilot is a home run!
Pilot is a home run!
From the get go, Pilot has delivered exactly what it promised. The ease and convenience together with the impressive results make Pilot a brand that you can trust.
21 May 2026
Unprompted review
Reply from Hims Australia
Hi Ryan,
Thank you for your feedback. We’re really glad to hear your experience with Pilot has met expectations from the very beginning, and that you’ve found the service easy, convenient, and effective. It’s great to know it’s been a brand you can trust.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
Reply from Hims Australia
Hi Mark,
Thank you for your feedback. We’re really glad to hear you’ve found us easy to deal with and that delivery has been prompt.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.