Pilot team is very helpful. I’ve been a customer for years and team has always supported and been there. Moiz from instagram helped fix my login issues and pause treatment while oversees which I’ve ap... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i think the service from the staff is good but slow, However, i think the cost of treatment is far more expensive. for example I can ge the same treatment form MOSH for $50 per month less, plus the... See more
Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... See more
Company replied
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... See more
Company replied
Company details
Written by the company
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Contact info
Australia
- hims.com.au
4.2
Great
984 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great support and excellent follow up,
Great support and excellent follow up,
From Both Cindy and Michelle.
26 February 2026
Unprompted review
Great work By Nat
After some initial frustration l, Nat sorted my issue and updated me.
Opportunity to escalate out of chat assistance earlier would’ve helpful
25 February 2026
Unprompted review
Very easy to deal with and extremely…
Very easy to deal with and extremely helpful and responded quickly
25 February 2026
Unprompted review
.The support from the very beginning…
.The support from the very beginning and throughout the journey was outstanding. Clear communication, professional service, and a fantastic overall experience. Highly recommend Pilot.
24 February 2026
Unprompted review
Easy process to be a part of and very…
Easy process to be a part of and very professional.
Great product, I’d highly recommend Pilot!
23 February 2026
Unprompted review
Everything has been easy
Everything has been easy from start to current. My products arrive on time and all emails have been advessed efficeinetly and in a frienldy manner.
20 February 2026
Unprompted review
Easy process
Easy process, helpful supportive staff. I like that the support is available whenever you need it without being inundated with emails and requests for constant updates.
19 February 2026
Unprompted review
Pilot was the best thing I’ve done
Pilot were excellent. From the moment I started the inquiry through to finishing up the program. I received an amazing support and follow up.
18 February 2026
Unprompted review
May use AI-assist with repliesRead more
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Terrible Customer Service
Terrible experience with Pilot. My shipment has been significantly delayed (over 2 weeks), and it’s obvious they now have a reliance on AI for first level customer service which is causing slower response times.
Once you do get a response from Customer Service, every response is vague "we’re checking with the pharmacy" without any actual substance or follow-up
16 February 2026
Unprompted review
Reply from Hims Australia
Hi Chris,
I am really sorry to hear about your experience.
I completely understand how frustrating that must have been. When you’re waiting on a shipment, particularly medication, you deserve timely responses and transparent communication.
I also hear your concerns about the quality of support you received. Feeling like you’re not being properly supported or kept informed can be incredibly disappointing, and I’m genuinely sorry that this has been your experience. That’s not the standard we aim to provide.
Please know that your feedback has been taken seriously. A member of our escalations team will reach out to you today.
I genuinely appreciate your honesty — it helps us improve and ensure we’re delivering the level of care our patients expect.
Warm regards,
Ielle from The Pilot Team
I am feeling great…
I'm getting really good results and I'm not even feeling hungry. The pilot team is available if I require any help at anytime.
12 February 2026
Unprompted review
Reply from Hims Australia
Thanks for the review! We have it goes well. Please reach out if you need any support with the treatment.
No hesitation to recommend!
I had a terrible experience with a different provider, and I felt a bit nervous about the whole experience of going with someone new. However, I cannot speak highly enough of Pilot; they’ve exceeded my expectations. Deliveries always on time, super responsive customer service team, and really easy to make appointments.
9 February 2026
Unprompted review
Reply from Hims Australia
Hi Carla,
Thank you so much for your review!
It's great to hear that you're finding convenience in the service.
All the best,
Moiz
Pilot Team
So far I've lost 14 kg and 14 cm off my…
So far I've lost 14 kg and 14 cm off my waist after 10 months on the program. I'm wrapped with the much healthier me. The program has been well suited to me and the support is great.
9 February 2026
Unprompted review
Reply from Hims Australia
Hi Belinda,
Wow that's amazing. Wonderful to hear that the weight program has helped. Kudos to you for all the hard work that goes along with the results!
All the best,
Moiz
Pilot Team
It works
It works. I've lost 13kg in 6 months. I've always had trouble with my weight but this very effective.
The only thing is,
it is expensive and I may have to stop.
Team from Pilot are always there to answer any questions or help with any dramas.
If, like me you have had trouble losing weight, give it a go.
1 February 2026
Unprompted review
Sent incorrect prescription dosage
Sent incorrect prescription dosage. Complaint handled promptly and well.
3 February 2026
Unprompted review
Pilots the best what more can I say 😀
Pilots the best what more can I say 😀
4 February 2026
Unprompted review
Reply from Hims Australia
Thanks so much for the 5 stars, we really appreciate you taking the time to leave this review.
Glad to have you with Pilot 😀
excellent customer service 10/10
I was so happy with the level of service I just got over the last week - the customer service team helped me remedy an order and got things back on track. Thank you team
3 February 2026
Unprompted review
Reply from Hims Australia
Thanks so much for the review, we really appreciate it.
Glad to hear the team could get everything sorted and back on track for you. We’ll be sure to pass this on to them!
Cheers,
Moiz
Pilot Team
Working product with real results.
Working product and real results. Easy, customer-friendly platform. Quick response to queries and excellent communication.
3 February 2026
Unprompted review
Reply from Hims Australia
Hi Oxana, thanks for taking the time to leave this review, we really appreciate it.
Great to hear you’ve found the platform easy to use and the communication helpful. We’re glad to have you with Pilot.
All the best
Moiz
Pilot Team
Great service. Good price.
Amazing. Easy. Professional. It doesn't feel like you are being robbed like most doctors visits.
3 February 2026
Unprompted review
Reply from Hims Australia
Thanks for taking the time to leave us this review, we’re really glad you’ve found the experience easy and professional.
Feel free to reach out to us anytime for support.
Best,
Moiz
Pilot Team
Quick and efficient services
Quick and efficient services, which can be trusted.
2 February 2026
Unprompted review
Reply from Hims Australia
Hi Mannie,
Thanks so much for taking the time to leave this review. We’re really glad you’ve found the service quick and efficient, that’s exactly what we aim for.
We appreciate the support.
Cheers,
Moiz
Pilot Team
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