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HIMS Reviews 8,124

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers express mixed feelings regarding the effectiveness of the products, with some reporting positive results in areas like hair growth and sexual health, while others note a lack of significant change or even adverse side effects. Similarly, opinions on the quality of the service and customer support vary, with some appreciating responsive communication and helpful doctors, while others describe frustrating experiences. However, some people were dissatisfied with the subscription process, finding it difficult to cancel or manage their plans. A few other people also felt that customer service was poor, citing issues with getting refunds, speaking to a real person, or receiving adequate support after purchase.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the effectiveness... See more

Quality

Clients share ambiguous opinions on quality. Many customers report positive outcomes, such as significant... See more

Service

Reviewers highlight ambiguous aspects of service, with some praising the ease, discretion, and... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers report negative experiences,... See more

Subscription

People report negative experiences with subscription. Many customers express frustration with unexpected... See more

Based on these reviews

Rated 3 out of 5 stars

I am moving this week and your site will not allow me to change shipping address. Yes I followed site directions and it says it is an invalid address Need this changed before next weight loss i... See more

Company replied

Rated 3 out of 5 stars

On my app it's still showing I have no subscriptions. Also, I can't send messages to my provider. It's like the app has no recall of my plan. In the beginning everything was good but now I have yo se... See more

Company replied

Rated 3 out of 5 stars

First of all, i’m not seeing any real change in hair growth yet. But I was also disappointed when I reached out to your team at my six month mark to see if they would look at photos I had available fo... See more

Company replied

Rated 3 out of 5 stars

The convenient source of sildenafil is very nice. But now you're spamming me with endless constant emails about weight loss, in which I have no interest at all, and I wish you'd stop. I may have to j... See more

Company replied


Company details

About HIMS

Written by the company

Hims is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized.

Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.

We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible.

Visit hims.com to start exploring treatment options and non-prescription products. Already a Hims customer? Share your review about your experience here.


Contact info

3.0

Average

TrustScore 3 out of 5

8K reviews

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Rated 2 out of 5 stars

No results or erection.

9 April 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Tom,

Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.

We have requested further information so we can locate your account and help you as quickly as possible.

We look forward to hearing back from you soon.

Rated 5 out of 5 stars

Hims & Hers Labs is Great!

They really strive to give you so many metrics of your health via their new Labs program that it really makes it easier to be on top of how you're doing. All the doctors have been super responsive as well and between them and the app it makes all the insight on results easy to understand. Hims & Hers is really onto something with this!

16 February 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Christopher,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 4 out of 5 stars

I don't have a problem getting hard

I don't have a problem getting hard. My issue is I can't ejaculate when I'm taking my pai meds at night when I go to bed

8 April 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi CJ,

We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.

We’ve requested further information to locate your account, so we can look into this as quickly as possible.

We look forward to hearing back from you soon.

Rated 4 out of 5 stars

It has worked very gradually

It has worked very gradually, but it sure has been working. I’m excited to go up a dose for my third time in a couple of days. I’m certainly not eating as much or hungry as often.

9 April 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Michael,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

Rated 5 out of 5 stars

How goes it now?

Don't think there is much explanation needed. The meds do exactly as they are supposed to and have improved my sex life with my partner substantially.

1 March 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Shawn,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

Rated 3 out of 5 stars

Very confusing and frustrating

On my app it's still showing I have no subscriptions. Also, I can't send messages to my provider. It's like the app has no recall of my plan. In the beginning everything was good but now I have yo search my emails to get any information. It's very frustrating and wish that it would be more informative to give me the information I need to see. I hate to say it but if this continues I probably will have to cancel because this information I need is important to me and it shouldn't be as confusing as it is. Hopefully this issue is resolved. Thank you.

9 April 2026
HIMS logo

Reply from HIMS

Hey Greg,

Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us.

We have followed up with you through the messaging portal located in your account and look forward to your response.

The Hims & Hers Team

Rated 1 out of 5 stars

Got the semaglutide compound initially

Got the semaglutide compound initially. Caused bad side effects. All of them. I don’t blame Hims for that. What I do blame them for is a misleading web presence in which they make their offers opaque. I canceled the sema. Then signed up again several months later as it appeared to be offering a Tirzepatide compound. This time I was charged $49 for a membership fee which was to be refunded it if I couldn’t get the product I wanted. Turns out, now Tirzepatide compound, just name brand for way too much money. I requested a refund but of course not. A “doctor” looked at some forms even though the refund policy is clear. Bad practice. Will actively warn people away. Just get a prescription and buy direct from Eli Lilly.

8 April 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi there,

I’m really sorry to hear about your experience. That sounds frustrating on multiple levels, especially dealing with side effects and then running into confusion around the offer and refund.

I understand why you’d feel misled, particularly if the product details and pricing weren’t clearly presented upfront. That’s not a great experience, and I appreciate you taking the time to share it. Your feedback about both the medication experience and the membership/refund process is important and deserves to be heard.

Either way, I’m sorry you had to deal with all of this, it’s understandably disappointing.

Please let us know if there's anything we can do for you.

Thanks again for sharing your experience.

Rated 1 out of 5 stars

Scam

Scam ! Waste of Money ! And they charge you 4x then the other companies.

9 April 2026
Unprompted review
HIMS logo

Reply from HIMS

Hey Arya,

We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 1 out of 5 stars

I haven’t lost any weight in 6 weeks

I haven’t lost any weight in 6 weeks. I have reported it to the site, and they just keep saying it takes time. I didn’t pay $1200 to not lose any weight.

8 April 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Nick,

Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.

We have requested further information so we can locate your account and help you as quickly as possible.

We look forward to hearing back from you soon.

Rated 2 out of 5 stars

Lots of hidden cost and the terminology…

Lots of hidden cost and the terminology is very misleading. They really do not listen to you and what your goals are. They literally are just trying to push the new pill and price on you. The prices have gotten entirely too expensive compared to other places. Definitely other places with better prices and customer service. I would recommend shopping around before considering these guys.

6 April 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Rick,

Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.

We have requested further information so we can locate your account and help you as quickly as possible.

We look forward to hearing back from you soon.

Rated 4 out of 5 stars

Quick response time and very helpful

Quick response times from actual people to my questions. I wish it was easier to navigate the process for HSA reimbursement.

8 April 2026
HIMS logo

Reply from HIMS

Hey Adrian,

We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 3 out of 5 stars

I am having little to now affect from…

I am having little to now affect from treatment

1 April 2026
HIMS logo

Reply from HIMS

Hey Tom,

Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us.

We have followed up with you through the messaging portal located in your account and look forward to your response.

The Hims & Hers Team

Rated 1 out of 5 stars

Poor communication

Poor communication. Sent message over a month ago and zero responses.

6 March 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi,

Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.

We have requested further information so we can locate your account and help you as quickly as possible.

We look forward to hearing back from you soon.

Rated 3 out of 5 stars

I like the weight loss but the side…

I like the weight loss but the side effects can be a problem some nights keeping me awake all night not pleasant I've tried everything you have told me but most days it doesn't help.

18 March 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Cliff,

We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.

We’ve requested further information to locate your account, so we can help you as quickly as possible. 

We look forward to hearing back from you soon.

Rated 3 out of 5 stars

Price is too high

Price is too high. Everything else is great. I will be looking for a cheaper prescription source.

7 April 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Devin,

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

Rated 4 out of 5 stars

Communication is great

Communication is great. Team is responsive, understanding, and informative. I wonder why my check-ins come via email instead of the app. It would make it easier.
Thanks

6 April 2026
Unprompted review
HIMS logo

Reply from HIMS

Hey George,

Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!

The Hims & Hers Team

Rated 4 out of 5 stars

1 year on topical finasteride

Wanted to wait until I had done a whole year on this product to write a proper review as to my hair regrowth. My hair started thinning sometime around 2020, so by the time I started using hims in April 2025 almost all of the top of my head was patches of thin hair and I decided to give this a try.

Pros: I’ve had no side effects at all and the difference in my hair is incredible! It doesn’t work miracles and I’d waited too long before starting (my bad), so I do still have dead follicles on my crown and only a transplant could fix that, but overall I’m very pleased with how much regrowth I’ve had, not to mention the hair that did regrow is thicker, stronger and healthier than ever. Before starting, around 80% of my hair was gone, after 1 year I’ve gained back around 80% of my hair with only 20% gone. I took photos each month to keep track of progress and the first 4 months I had massive progress, then a bit of a lull and saw some more shedding around 8-9 months in with more growth after that. I tend to buzz my head down to a 2 and have an area toward the front that’s a tiny bit thinner than the rest, but when it grows out it’s not at all noticeable. My hair line has also returned to a normal matured hairline rather than receding. In regard to the company, I have had to contact customer services a fair few times via email, every time I’ve had a response within 1 day and they’ve been massively helpful, I can’t fault them at all for customer service, they even sent me 2 new bottles for free the first time I had problems which meant I didn’t have to pay for my next subscription for an extra few months. The reason for me having to contact so much leads me to…

Cons:
I have only ONE con and it’s the packaging. The topical finasteride comes in a nice spray bottle, BUT the spray parts are bad quality and they either don’t work from the start or break very quickly. Any time they break, I reach out to customer service by email and they get in touch with the pharmacy who send me out some new spray parts at no cost to me, which is fantastic; however, I was told that they were looking into replacing with better quality and they’ve actually gotten worse if anything. They sent me 6 spray parts in the post a few months ago and only 2 of them worked, but they both broke pretty quickly. This product is all about consistency and it’s impossible to stay entirely consistent when I’m stuck unable to use it for days at a time waiting for new parts to arrive.

Overall, I rate the company and the product itself highly, it’s worked wonders for me, they just NEED to sort out the spray parts of the bottles. That would make it a 5* from me.

4 April 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi,

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

Rated 5 out of 5 stars

Very easy

Very easy , the support is awesome , discreet , private , love asking questions and getting immediate responses , just overall a great service ...... I would recommend 100 % !!!!

6 March 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Mark,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 3 out of 5 stars

Honestly

Honestly, it’s hard to say whether this medication is good or bad. In the first 3 to 4 months, you may notice some regrowth of weak hair. However, around the 5th or 6th month, hair shedding can start again

6 April 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi,

Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.

We have requested further information so we can locate your account and help you as quickly as possible.

We look forward to hearing back from you soon.

Rated 3 out of 5 stars

Stay the course


I am 6 weeks in. Alas, a bit of a breakthrough on the weight loss front as I am down 3 pounds (started at 251; I now weigh 248). I was doing Zepbound, which was much easier to inject and, candidly, I simply felt better when I was using that product. I had lost 50 pounds in 30 weeks with that product.

6 April 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Matt,

Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.

We have requested further information so we can locate your account and help you as quickly as possible.

We look forward to hearing back from you soon.

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