Thousands spent on unusable furniture!!
I want to start by saying I don't write reviews lightly — but after three years of frustration and a recent interaction that left me speechless, I feel compelled to share my experience with Neighbor's Haven Teak collection.
We purchased in 2022 with high hopes. The delivery had a rocky start when we received a broken table, though to Neighbor's credit, they replaced it promptly. That goodwill, unfortunately, didn't last.
By 2023, the teak had developed mold and the cushions mildew — despite following the care instructions to the letter. We sourced specialty cleaners and managed to address it, but this is now a ritual we repeat three times a year. That is not the maintenance burden I signed up for when investing in premium outdoor furniture.
But the real dealbreaker? The cushions simply do not stay in place. I mean that literally. A shift in weight, a sneeze, a light breeze — and the cushion you're sitting on begins pulling away from its ties. What should be a relaxing outdoor retreat has become a constant, maddening adjustment. The furniture looks beautiful and functions terribly.
In 2025, I finally contacted Neighbor directly. To their credit, they acknowledged the armrest cushions fell under warranty and replaced those at no charge — a genuine bright spot. But the resolution for the remaining cushions? They informed me the design had been overhauled because enough customers complained about the same dysfunction I experienced. That admission alone says everything.
Here's where I lose all patience: after spending thousands of dollars on furniture that has never truly worked as intended, I was presented with an invoice for nearly $4,000 to replace the redesigned cushions. Not as a goodwill gesture. As a solution.
For a brand positioning itself as a premium outdoor furniture company, this response is tone-deaf and deeply disappointing. You don't get to quietly redesign a flawed product and then charge loyal customers — who already bought the broken version — to fix the problem you created.
To anyone considering the Haven Teak collection: please learn from my experience. Save your money and choose a brand with a proven track record. I wish I had.