My physical therapist and health coach both seem very nice. However, the pt doesn’t listen/read my issues and seem to understand. I had surgery on my spine a few years back, making bending at the wai... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I gave Hinge Health five stars a few months ago, but now I think it should be changed to three stars. Generally speaking, their doctors are excellent, at least for knee problems. However, the app o... See more
Company replied
What I like: Results. I am so much better off than I was 2 months ago. But it's 90% due to my OWN COMMITMENT. What I don't like: -The App is not intuitive, wrought with errors and basical... See more
Company replied
I was invited to look into Hinge Health application why my wife noticed I was dealing with pain and walking funny. She recommended this app which was a benefit spouse's could use. The best p... See more
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3.4
Average
60 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pain relief without drugs or surgery is possible, just try it
Hinge Health is a program many employers offer to their employees. There is no cost for the employees to use it, but if you have any pain and are offered Hinge Health I would strongly suggest giving it a try. I was having a horrible time dealing with sciatica and related leg pain, and tried physical therapy and a steroid injection. Neither worked. When I was offered Hinge Health I thought "this will never work" but agreed to try it anyway. After two weeks of using the program 5 times a week, I had considerable pain relief. Simple, guided stretches are accessed through an app. You can do them anytime you choose and won't even break a sweat. Remember, these are movements designed to deal with musculoskeletal pain, not cardio work, so they are easy to do and only take about 15 minutes. If pain persists you can get a free Enso, Hinge Health's version of a TENS unit. The Enso worked on my trigger finger, allowing me to avoid surgery. I know there are a lot of phony claims on the Internet, but this one is legitimate, and it won't cost you anything. Hinge Health has been a game-changer for me, life without pain is possible!
15 September 2025
Unprompted review
Reply from Hinge Health
Hi Diane,
Thank you so much for sharing your incredible journey with Hinge Health!
Your story truly captures what we're all about — helping people find relief and get back to doing what they love. It's amazing to hear that you went from experiencing sciatica and leg pain to finding considerable relief in just two weeks. That's the power of consistency, and you showed up for yourself five times a week.
We're especially moved that you were able to avoid surgery for your trigger finger with the help of your Enso device. These are the outcomes that inspire us every day!
Your detailed review will help others who might be skeptical, just as you were initially, to take that first step. You've beautifully explained how the simple, guided exercises fit into daily life without being overwhelming, and that's exactly the experience we want every member to have!
Thank you for being part of the Hinge Health community and for taking the time to share your success. Stories like yours remind us why we do what we do. We're honored to be part of your journey to better movement and less pain.
Wishing you continued success and many more pain-free days ahead!
Fantastic Program Give it a Chance
I’ve been using Hinge Health for over 4 years now. I went from making old man noises when picking things up to now easily move pain-free. The app is certainly a key point in the program but remember you also have access to a coach and PT. There have been a number of changes in the app over the years but it remains user-focused.
23 October 2025
Unprompted review
Reply from Hinge Health
Hi Chris,
Thank you so much for sharing your experience! Reading about your journey from those "old man noises" to moving pain-free truly made our day. Four years is an incredible commitment to your health, and we're honored to have been part of your transformation.
You're absolutely right — while the app is a key part of the program, having that personal connection with your health coach and physical therapist makes all the difference. It's this combination of technology and human support that helps members like you achieve such remarkable results.
We appreciate you acknowledging how we've evolved over the years while staying focused on what matters most: our members. Your feedback helps us continue improving and ensuring we're meeting you where you are in your health journey.
Here's to many more years of pain-free movement. We're grateful to have you as part of the Hinge Health community.
Great results
Super easy to do the exercises - does not matter how "fit" you are. Start where you are at. Small steps equal big results. Over about a year and a half, I went from having hip and knee pain daily to virtually being pain free. Only takes 15-20 minutes a day for amazing results.
22 October 2025
Unprompted review
Reply from Hinge Health
Thank you for sharing your experience! We're thrilled to hear about your incredible journey from daily hip and knee pain to being virtually pain-free.
Your dedication to taking those small, consistent steps every day has truly paid off, and you're absolutely right — it's not about where you start, it's about showing up and doing what works for your body. The fact that you've stayed committed for over a year and a half speaks volumes about your determination.
Stories like yours inspire us and remind us why we do what we do. Your progress is a testament to the power of consistent exercise therapy, and we're honored to be part of your pain relief journey.
We're here to support you every step of the way as you continue to build on this amazing foundation you've created. Keep up the fantastic work!
I am pleased with this program!!
I am pleased with this program.
People think Hingehealth charges us a lot. No! No! No! It's free!!
Go through with my employer.
The employee(me) won't pay anything!
All equipment for the exercise program will be sent to you. You can talk with a Physical Therapist to arrange your own exercise program.
I started to do my exercise program to prevent injury. I have been doing very well at work and in daily movement.
Actually, it's improved!
I know that joining the Hingehealth program is worth it!!
18 October 2025
Unprompted review
Reply from Hinge Health
We're thrilled to hear you're pleased with the program and that you're experiencing improvements in both your work performance and daily movement. It's wonderful that you've taken a proactive approach by using the program to prevent injury — that's exactly what we're here to support.
Your success story is inspiring, and we appreciate you taking the time to share how Hinge Health has made a difference in your life. Stories like yours motivate us to continue delivering the best possible experience for all our members.
We're honored to be part of your wellness journey and look forward to continuing to support you as you maintain and build on the progress you've made.
Keep up the excellent work!
Life-Changing Support for Pain Relief…
Life-Changing Support for Pain Relief and Mobility!
Hinge Health has truly transformed my life. As someone who’s dealt with chronic pain in my hip, knee, and now hands due to carpal tunnel, I can confidently say this program is a game-changer. The app makes it incredibly easy to do guided exercises anywhere—whether I’m at home or on the go in the Colorado mountains. My personalized care plan is always accessible, and the exercises are simple yet effective.
What sets Hinge Health apart is the human touch. My health coach regularly checks in, encourages me, and helps me stay motivated. The support feels genuine and consistent, and I’ve never felt alone in my journey to better health.
Since starting, I’ve noticed a significant reduction in pain and a big improvement in my mobility. I can move more freely, work more comfortably, and enjoy life with less discomfort. I am back to the hike I love and strength training!
The fact that this benefit is offered through my employer (Lumen) at no cost makes it even more incredible.
If you're struggling with musculoskeletal pain and want a convenient, supportive, and effective solution, Hinge Health is it!
16 October 2025
Unprompted review
Reply from Hinge Health
Thank you for taking the time to share your experience with Hinge Health. Reading about your progress — from managing chronic pain in your hip, knee, and hands to getting back to hiking and strength training in the Colorado mountains — is exactly why we do what we do.
We're thrilled to hear that the guided exercises have become such a seamless part of your routine, whether you're at home or on the go. Your health coach will be delighted to know their support has made a meaningful difference in keeping you motivated throughout your journey.
What stands out most in your story is the significant reduction in pain and improvement in mobility you've experienced. Being able to move more freely, work comfortably, and return to the activities you love is a testament to your dedication and hard work in the program.
We're grateful that Lumen provides this benefit at no cost to you, and we're honored to be part of your path to better health. Your success story reminds us of the impact we can have when personalized care meets consistent effort.
Thank you again for sharing your transformation with us. We're here to support you every step of the way as you continue moving toward your health goals.
So far so good!
I have been using the Hinge Health app for almost 1 year. To date, I have completed 576 exercise sessions, have met virtually with my PT and Health coach regularly (to ensure progress and realistic goals), and have seen considerable improvement in my pain, confidence, mindset, flexibility, and mobility.
One must put the effort in to complete the daily exercises that take less than 15 minutes or so, otherwise everything else is provided. The app has reminders, various features, and the program is personalized to me.
If there's ever a question or issue, help is available through care team or a quick note to support with fast response.
Grateful for this program and the progress made to enhance the quality of my life✨️
17 October 2025
Unprompted review
Reply from Hinge Health
Thank you for taking the time to share your experience! Your dedication to completing 576 exercise sessions is remarkable, and we're honored to be part of your journey toward improved pain, confidence, flexibility, and mobility.
It's wonderful to hear that your physical therapist and health coach have been valuable partners in helping you set and achieve realistic goals. Your commitment to the daily exercises shows the effort and determination you've put into enhancing your quality of life — and the results speak for themselves.
We're grateful that you've found the app's features, reminders, and personalized program helpful in maintaining your routine. Your feedback about our care team and support's quick response times means a great deal to us, as we strive to ensure every member feels supported throughout their journey.
Thank you for being such an engaged member of the Hinge Health community. We look forward to continuing to support you as you build on this incredible progress.
Helped a lot!
I have been using Hinge Health for a couple years now and the exercises and Enso device have helped my lower back pain tremendously. So happy that my work uses them for a wellness program.
17 October 2025
Unprompted review
Reply from Hinge Health
Thank you so much for sharing your experience! It's wonderful to hear that the exercises and Enso have made such a significant difference in managing your lower back pain over the past two years.
We're thrilled that you've found tremendous relief through the program, and we appreciate you taking the time to share your success. Your dedication to your exercise therapy has clearly paid off, and stories like yours inspire us to continue providing the best possible support for all our members.
We're honored to be part of your pain management journey and look forward to continuing to support you.
Very happy with this program
Very happy with this program. It’s encouraging. The health coach and physical therapists are responsive to my questions. After completing certain units of exercise they will send you exercise equipment that arrives very quickly. It’s super convenient. Most importantly, my symptoms have improved! Give it a try in earnest. I’m surprised at the negative reviews. Maybe they haven’t really tried the program and are grumpy from pain?
15 October 2025
Unprompted review
Reply from Hinge Health
It's wonderful to hear that you're experiencing improvement in your symptoms — that's what we're here for. We're thrilled that your care team (health coach and physical therapist) have been responsive and supportive throughout your journey.
We work hard to ensure your program equipment arrives quickly after you complete a few beginner sessions, so you can continue progressing without interruption.
Your encouragement to others to "give it a try in earnest" really resonates with us. Every member's journey is unique, and we understand that pain can affect people differently. We appreciate you taking the time to share your positive experience — it means a lot to our team and can help others who might be considering the program.
Keep up the great work, and please don't hesitate to reach out if you need anything along the way. We're here to support you every step of the way!
It has helped a lot with my back..
It has helped a lot with my back..
In order for it to you you need to first take it seriously, 2nd you need to actually use it for a little while
I see no point it opening the box just saying it won’t work then come here and give a bad review, use it a few times along with the exercises made for you
Then give it a review after you have really gave it a shot
4 October 2025
Unprompted review
Reply from Hinge Health
Thank you so much for sharing your experience and advice! We're thrilled to hear that our program has helped with your back pain.
Your thoughtful perspective on giving it a real try and following the recommended exercises is truly appreciated—we couldn't agree more! It's great to see members like you encouraging others to get the full benefit by staying consistent and open-minded.
Thank you for taking the time to leave such a supportive and helpful review. If you ever have questions or need anything else on your journey, we're always here to help.
Hinge Health has been instrumental in…
Hinge Health has been instrumental in helping me overcome my back pain. Not only does the app and my health coach help me stay on track every day, but I can also use Enso on days that the pain is extremely bad.
19 September 2025
Unprompted review
Reply from Hinge Health
Thank you so much for sharing your experience! We’re delighted to hear that Hinge Health has been instrumental in your journey to overcome back pain.
It's wonderful that both the support from your care team and the app have helped you stay on track, and that Enso provides relief on the tougher days.
Your dedication is inspiring, and we're honored to be part of your progress. Keep up the amazing work!
Deceptive, Frustrating, and Unprofessional – Avoid Hinge Health
Deceptive, Frustrating, and Unprofessional – Avoid Hinge Health
Hinge Health is one of the most deceptive companies I have ever dealt with. My spouse’s employer offers their program through our insurance, and I received an email promising that their “Enzo device” would eliminate chronic pain. The email highlighted this device as free when signing up for the program.
That turned out to be misleading. The device is not free—it’s billed to insurance along with the program. Still, I signed up, answered all their questions, and even provided an eligibility code from my insurance. A few hours later, I received another email saying I wasn’t eligible and had to repeat the entire process. After frustrating calls with representatives overseas who struggled with English, my application was finally approved.
Then came more hoops: downloading their app, answering more questions, and doing pointless “calibration” exercises. Finally, I was assigned a physical therapist. At this point, I was supposed to receive the Enzo device—the very reason I signed up. Instead, I was told I would only get the device after completing 10 sessions in their app. This was never disclosed upfront.
When I called to cancel, things went from bad to worse. The overseas rep said she couldn’t cancel because it was part of my spouse’s employer benefits. I insisted, and was transferred to someone in San Francisco who was shockingly rude and dismissive. She accused me of being “angry,” told me she wouldn’t argue, and hung up on me.
This entire experience was exhausting, misleading, and stressful. Their advertising paints Hinge Health as a compassionate, pain-relief solution. In reality, it’s full of hidden conditions, unhelpful customer service, and deceptive tactics.
My advice: if you get an email from Hinge Health, mark it as spam and delete it. Do not entrust your health to this company.
10 September 2025
Unprompted review
Reply from Hinge Health
Dear Sergio,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience with Hinge Health did not meet your expectations, and we truly appreciate the opportunity to clarify and address your concerns.
First and foremost, we want to assure you that Hinge Health’s program, including the Enso device and necessary supplies, is offered at no cost to eligible members through their employer or health benefit fund. There are no hidden fees or costs for you.
We understand how frustrating it must have been to experience delays during enrollment and to receive inconsistent communication regarding eligibility and device delivery. We apologize for any inconvenience this caused, as well as for any interactions that may have felt unhelpful. We are constantly working to improve our processes and the quality of our support.
To clarify, the Enso device is an optional tool available through our pain relief program to support your care plan and maximize results. It works in tandem with our digital exercise therapy sessions. For safety and effectiveness, we do require initial participation in the program—such as completing a set number of sessions—before we send the device. We understand the importance of clear upfront communication, and your feedback will help us ensure we are as transparent as possible in the future.
Again, we apologize if our team’s communication did not meet your expectations. Our goal is always to provide compassionate and helpful support, and we take your comments seriously as we train and mentor our staff.
If you have any unresolved concerns or would like to discuss your experience further, please contact us directly at help@hingehealth.com. We are here to help and want to ensure you have the best possible experience with Hinge Health.
Thank you again for sharing your feedback.
SORRY ABOUT THIS
SORRY ABOUT THIS, BUT WE ARENT A GOOD FIT...
They hassle you to sign up, offering a free massage gun. So I spent a lot of time downloading the app, answering their stupid questions for them to say "We cant help you"
WHAT A FREAKING JOKE!!
4 September 2025
Unprompted review
Reply from Hinge Health
Hi Laura,
Thank you for sharing your feedback, and we’re genuinely sorry to hear about your frustration with the enrollment process. Our primary goal is to ensure the safety and well-being of everyone interested in our program. As part of our application process, we carefully review health and medical information to make sure our program is a safe fit for each individual. In cases where someone has not been cleared by a doctor or has experienced recent falls, we are required to prioritize safety and may be unable to enroll them at that time.
We understand how disappointing and upsetting this can be, and we apologize for any inconvenience or frustration caused. If you’d like to discuss your experience further, or if circumstances change and you get medical clearance in the future, please reach out to us directly at help@hingehealth.com. We truly care about your health and would be happy to revisit your eligibility.
Thank you again for your feedback and understanding.
Shady practices
The moment you sign up, they will start charging your insurance. I uploaded app and deleted the same day, all exercises were primitive. The only thing I didn’t know that I was charged all this time $331 per month, and I haven’t received a single consultation. Such a scam, how is it even legal. Stay away from this shady business.
13 April 2025
Unprompted review
Reply from Hinge Health
Thank you for reaching out and sharing your concerns. We’re truly sorry to hear about your experience and any frustration this has caused. We want to assure you that you are not responsible for any out of pocket cost for our program.
Our programs are provided at no out of pocket cost to members who enroll. Your employer covers the cost of the program, but in order to do so, they ask us to submit a claim on your behalf to your insurance company. This cost does not come out of your insurance benefits, your insurance company simply acts as a third party administrator to issue payment. Your employer then reimburses the insurance company in bulk for all of the paid claims.
The total cost of the program is billed over 3 claims which covers your enrollment for a full 12 months. The first claim is submitted at the start of the program, and two additional claims are submitted after the 1-month and 2-month mark of your program, regardless of your activity in the app. Once those 3 claims are processed, you should not receive any additional claims for Hinge Health services this year. We understand this may not have been clear, and we apologize if this caused any confusion.
We’re also sorry to hear that you didn’t find the exercises helpful. We strive to provide valuable and effective care plans to all our members, and your feedback is important for us to improve.
Thank you again for bringing these concerns to our attention.
Bait and Switch
Joined Hinge Health which is covered through my insurance. I was told after 10 sessions I would be able to order the enso device. After 10 sessions I was prompted to order my device and then it was declined. I called and was told that my insurance would not cover. I told them that I wasted my time completing 10 sessions and not receiving the equipment that was promised! Beware just trying to get people to sign up and charge insurance!
7 July 2025
Unprompted review
Reply from Hinge Health
Hi Eddye,
Thank you for taking the time to share your experience. We're truly sorry for the confusion and frustration this situation has caused. Your time is valuable, and we understand how disappointing it must have been to complete 10 sessions with the expectation of receiving the Enso device.
Unfortunately, due to an error during account creation, you were incorrectly shown prompts to order Enso—even though your employer’s plan does not currently offer this device as part of their Hinge Health coverage. We sincerely apologize for this mistake and for not catching it sooner.
We’re actively working to improve our systems to prevent situations like this in the future, and we deeply regret that this impacted your experience with us. If there’s anything we can do to support you moving forward or if you have any additional questions, please don’t hesitate to reach out to us directly at help@hingehealth.com.
Thank you again for your feedback—it helps us get better.
Warm regards,
Hinge Health Support
Many glitches and issues with applications
Application is not good. Phone needs to be on floor across the room from user. User often cannot view their performance or how to do the exercise. App does not give user time to get in position before starting and it skips reps. Gives exercises that are too difficult causing falls. When user reports that an exercise is too difficult, program is not adjusted.
24 June 2025
Unprompted review
Reply from Hinge Health
Thank you for taking the time to share your experience with the app. We’re truly sorry to hear that it hasn’t been meeting your expectations, and we really appreciate your honest feedback.
It’s concerning to hear that the app’s setup and pacing have caused frustration, and especially that it’s made it difficult for you to safely follow the exercises. Your safety and confidence while using the program are incredibly important to us, and it’s clear we have some work to do in making things more accessible and responsive to individual needs.
We’re especially sorry that reporting a difficult exercise didn’t lead to an appropriate adjustment—this is something we take seriously, and we want to make sure you feel supported and heard every step of the way.
We will be reaching out to you directly to offer individualized support on the points mentioned in this review.
Thank you again for bringing these concerns to our attention.
Made back pain worse
App offered exercises that caused worse back pain. It's been a month now and I have trouble sleeping because of the pain.
Edit: must have struck a nerve, because Trustpilot said they want my contact information to "better understand" my problem
14 May 2025
Unprompted review
Reply from Hinge Health
Thank you for sharing your experience, we are truly sorry to hear that the exercises caused you more pain and discomfort. That’s definitely not what we want for anyone using Hinge Health. Your well-being is our top priority, and we want to understand exactly what happened so we can support you properly.
When we asked for your contact information, it was only to connect with you personally and offer individualized guidance tailored to your situation — never to cause frustration. We’re here to listen and help, not to upset you.
If you’re open to it, please reach out to us directly at help@hingehealth.com and we’ll do everything we can to work with you on a plan that helps ease your pain rather than worsen it.
Wishing you relief and better days ahead.
Goodbye, Hinge Health 👋
Unfortunately it's time for me to say goodbye, because my employer no longer has a partnership with Hinge Health. If your employer does have a partnership with Hinge Health, then join the program, because you will be doing yourself and your wellness a favor. I was on the program for 5 yrs and had amazing knee pain relief. Between the program and my amazing coach Jessica no more knee pain. Jessica is great coach that kept me accountable by checking in and making sure I was okay. The only downside to the program, in my opinion is that it is not open to the public. Thank you for the BEST 5 years of my wellness life! Lorraine
19 April 2025
Unprompted review
Reply from Hinge Health
Thank you, Lorraine, for sharing your heartfelt review and for being a part of the Hinge Health program for the past five years. We are thrilled to hear about the significant relief you experienced with your knee pain and the positive impact our program and coaching had on your wellness journey. It’s wonderful to know that Jessica's support made such a difference in keeping you accountable and on track.
We understand your disappointment regarding your employer's decision to end the partnership with Hinge Health. While our program is currently only available through employer partnerships, we are continually exploring ways to expand access to more individuals. Your feedback is invaluable, and we hope to offer our services more broadly in the future.
Thank you once again for your kind words and for recommending Hinge Health to others. We wish you continued health and wellness in all your future endeavors.
Noticed a BIG difference!
I've been using Hinge Health since January. It has been a wonderful experience for me, I started the physical therapy for pelvic floor.
My PTherapist is very communicative, the Health Coach has been helping me reaching my goals, I've noticed a big difference in even if the therapy doesn't feel painful. Which I've learned is working those muscles in a subtle way.
It has been a great experience.
28 March 2025
Unprompted review
Reply from Hinge Health
Thank you for sharing your positive experience with Hinge Health!
We're thrilled to hear that our pelvic health program has been beneficial for you. It's wonderful to know that your physical therapist and health coach have been supportive and communicative, helping you achieve your goals without experiencing pain.
Our approach focuses on subtle yet effective muscle engagement, and we're glad to see it making a difference for you. Your feedback is greatly appreciated, and we're here to support you on your health journey.
Legitimate. Provides more tools for the tool box.
Feb 2025
Rivian Electric Vehicle Manufacturer, my employer, has provided me with a new set of tools for my Health - tool box.
Thank you Rivian!
A huge," Tip of the Cap " to Hinge Health
for this program !!
Special shout out to Dr Melissa Saurat & her Team !!
" Keep On- Keepin' On"
25 March 2025
Unprompted review
Reply from Hinge Health
Thank you for your kind words and positive feedback! We're thrilled to hear that you're enjoying the program and that your care team is making a positive impact on your health journey. Keep up the great work!
Beneficial program
I was having back spasms to the point that I could hardly walk. I had to use a walking stick to help me move around safely, and felt like I was 100 years old. I found out about Hinge through my employer. I was told it would be free to me, and would only take about 10 minutes a day, so I decided to give it a shot. What did I have to lose?
At first I thought it was going to be a waste of time. The exercises and stretches seemed too simple to be effective. But I preserved. By my second week, the spasms had reduced by 50%, and I was learning why the small movements worked. Plus you can send messages to your physical therapist or health coach, and they actually respond to you.
After four weeks, the spasms were gone and I could actually move around without a walking stick. I couldn’t believe that 10 minutes of super easy stretches a day actually worked, and I didn’t even have to leave my house!
Since starting, they’ve added in other sessions that I can choose to do. Like the 5 minute “Office Stretch”, or the 7 minute “Core Strengthening” sessions. I also love that I can revisit any of the previous sessions that I’ve already done.
I highly recommend this program. It’s absolutely fantastic!
6 March 2025
Unprompted review
Reply from Hinge Health
Hi Becki, Thank you for sharing your experience with Hinge Health! We're thrilled to hear about your positive journey and the significant improvements you've made. Your story is truly inspiring, and it highlights the effectiveness of our program.
It's wonderful to know that you found the exercises simple yet effective, and that you experienced a 50% reduction in spasms by the second week. We're glad that your care team (Physical Therapist and Health Coach) were responsive and supportive throughout your journey.
We're also pleased that you enjoyed the additional sessions like the "Office Stretch" and "Core Strengthening" options, and that the ability to revisit previous sessions was beneficial for you. Your recommendation means a lot to us, and we're delighted that our program has made such a positive impact on your life.
Thank you for recommending Hinge Health!
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