Hippo Insurance Reviews 

Hippo Insurance communicates well about upcoming payments due. This is helpful.

Affordable… and their customer service is excellent too

The immediate availability of the insurance was convenient and professionally managed. I’m happy to be a customer

I bought a house and I had no clue who to go to for homeowners and flood insurance. Hippo found me insurance I could afford. Hippo made is pretty easy to get and stay insured.

Awful company, does not pay fulling claims and the pricing has more than quadrupled in less than 5 years. Customer service awful don't understand English definite language barrier they are in the Philippines do not use this company.

Terrible customer service. Trying to cancel my policy after I sold my house and they made it much more difficult than needed. Mack and Francis were specifically not helpful. Talking in circles and not answering my questions. Never again!

They couldn’t possibly be a worst insurance company. Slow claims processing and they partner Wardlaw Claim Service which is an absolutely atrocious company. I picked them because they were the cheapest and I definitely got what I paid for. Don’t do it.

Update 1-I have been contacted by them and will update if they ever quit talking in circles.

Update 2- I have submitted an invoice for work done to two different individuals and still haven’t received a penny back. No acknowledgement. No nothing. If you value your home or at least expect an insurance company to do their job, for Christ sake look elsewhere. I have since purchased another policy with lower rates from an actual company with a good reputation (bundle your car and house. Big money saver) and cancelled my policy with this absolutely useless company. Kept the claim open, they do owe me money. Although I don’t expect to see a penny back on a major claim. Learn from my experience and stay far away. They’re not going to help you

Update 3- After submitting paid invoice and pics to the adjuster I get a email from another adjuster asking for the same thing I had submitted last week. Good god it’s like a bunch of clowns that run that place. It’s just comical at this point. Almost 3 months after the initial claim and still going back and forth.

I am extremely dissatisfied and concerned that my personal information has clearly been shared or sold without my consent. I am now being continuously contacted by multiple motor warranty and insurance companies, which indicates that my data has been distributed unlawfully.

I have never given permission for my information to be processed, sold, or shared with third parties. This is a direct violation of the Protection of Personal Information Act (POPIA), which protects consumers against exactly this type of abuse.

This behaviour has resulted in ongoing unsolicited calls, amounting to harassment and a serious invasion of my privacy.

I demand that:

My personal information be immediately removed from all databases

Full disclosure be provided on how my data was obtained and shared

Confirmation that no further processing or distribution of my data will occur

If this matter is not addressed urgently, I will escalate it to the Information Regulator and pursue further legal action.

This is unacceptable and must be rectified immediately.

I live in Southern California and home insurance is usually hard to get and very expensive. Hippo has provided with great coverage at reasonable price.

My second year saw a almost twice my previous premium and no roof coverage. WHO DOES THAT!!!

I am very disappointed with Hippo. I have been a loyal customer for some time now. Hippo is taking advantage and has raised the price of my home insurance by a $1000 more a year! Because competition is less, Hippo is now gouging its customers. Knowing that there are less companies in California, Hippo is abusing us. I hate greedy people. Most people can't afford living expenses today, and to add to that is evil. Insurance companies are the biggest ripoff businesses taking in more money than they ever pay out. And endless profits and the customer just pays with no return to speak of. This is an outrage. And the other few companies are no better. The world is full of wicked people whose only reason to live is to bring misery on others. Hippo use to be a standard of fairness and economic customer consideration above the rest, but since the company changed underwriters, usury is the new game. I can not recommend Hippo any longer.

Everyone at Hippo Insurance has always been very easy to communicate with and very helpful.

We are disappointed that or rates went up. We are in a safe are, have security monitoring the development and we have had no claims. Being in our mid 80's, it's difficult to understand the increase. Experience date was sometime in Feb, Not necessarily the 13th

Rates got to high and I never could log into website

I contacted Hippo Insurance while searching for home insurance and was pleasantly surprised and impressed with the responsiveness and professional communication. The representative I worked with provided several options and quotes for both the home coverage and the California Fair Plan. The communication since acquiring coverage and user friendly app have been excellent. I highly recommend Hippo insurance for those looking for competitive rates, excellent coverage and stellar customer service.

When I needed the most Hippo Insurance was there to get me the coverage I needed.

I like the Hippo customer service, it is responsive and I can make an inquiry and get the reply by email. Their web site is easy to use and well organized.

They found us reasonable homeowners insurance when other companies simply said ‘no’ because of our canyon zip code or quoted an exorbitant annual rate. And they renewed us with a very modest increase.

Have had no experience in claims because I have had no need. Fingers crossed. However, premium wise, last year they raised my home premium by almost 60%, now this year 2026, they doubled the premium with no explanations. Trying to get a better quote.

Great people, great prices. I highly recommend them.