Hireapitch Reviews 207

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

Been playing with hireapitch for a number of years across different locations. Always a great service and they've got access to top venues. Easy to book and play. Only ever been smooth processes

Rated 1 out of 5 stars

I booked a pitch weeks in advance for 6pm. Since that booking temperatures are now predicted at 34 degrees which the government has said is unsafe to exercise in. When I contacted them to rearrange, I... See more

Company replied

Rated 5 out of 5 stars

Superb customer service. Very easy booking system and helpful team that made the booking amendments I requested. Great facilities at the venue on the day! Will deffo use again

Rated 1 out of 5 stars

Hire a Pitch charge high fees for appalling service. They seem very happy to turn a blind eye to homophobic abuse and trespassers on their site, their staff are poorly trained and rude. If you hav... See more

Company replied

Company details

  1. Sports complex

Written by the company

Hireapitch provides a booking platform for venues across the UK and runs its own licensed venues. Book a pitch, court or indoor space locally to you with a simple and easy system or if your stuck give us a call or come through via chat support. We also offer team building days and coach/referee hire as well as birthday parties. All events are fully organised so you have to do nothing and just enjoy.


Contact info

3.2

Average

TrustScore 3 out of 5

207 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Availability

I really like that there are multiple games happening eech day at various times. If I don't miss one day, there's the next, and can fit them around my schedule. It's very convenient.

8 April 2022
Unprompted review
Rated 5 out of 5 stars

10/10 all round

Booked sportshall for badminton.

Courts were set up ready for us to use when we got there. The whole process was very smooth and staff were very helpful, even helped direct us to the school. Service and professionalism highly appreciated!

Will use again

7 April 2022
Unprompted review
Rated 5 out of 5 stars

Great pitch

Great pitch, very clean

Online chat advisors very helpful with recommendations and with my booking. Will use again

7 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service!

First time booking through Hireapitch, great service and very helpful and accommodating staff. Will definitely be using again highly recommended

7 April 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, I could not ask for more! I have been using Hireapitch to book my pitches for in excess of 3 years now and I cannot fault them. They always go above and beyond, their team is so incredibly helpful and I wouldn't consider ever going anywhere else.

7 April 2022
Unprompted review
Rated 1 out of 5 stars

Avoid

The organisation have awful customer support services and are incredibly unethical in their approach. I will never book with them again and ensure that no club I coach at will book with them again either. I'd recommend avoiding them at all costs.

6 April 2022
Unprompted review
Rated 1 out of 5 stars

Poor and unprofessional service.

Poor and unprofessional service.

They failed to honour a block booking which we had paid for already by cancelling early with only a week's notice.

They offered us an alternative pitch on a different day which we paid to secure, but then have failed to issue a refund after also cancelling this booking after we disputed the original cancellation.

Communication with them throughout has been extremely difficult and they conducted themselves unprofessionally, preferring to reply publicly via social media rather than reply to our email conversation.

4 April 2022
Unprompted review
Rated 5 out of 5 stars

Perfect football pitch for a 5 or 7 aside

The pitch was clean , the people
facilitating the change over were helpful with the times and I was able to play a good game of football with my friends. Highly recommend for anyone who wants to play a 5 or 7 aside match with your friends.

2 April 2022
Unprompted review
Rated 1 out of 5 stars

Unprofessional and don't honour bookings

Kicked off our pitch with a weeks notice to accommodate a commercial league, despite having a block booking for our community grassroots team.
Very unprofessional responses from Hireapitch since. Do not recommend!

2 April 2022
Unprompted review

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