Horatio Reviews 

Written by the company

Horatio is an AI-powered customer operations and outsourcing partner helping ambitious companies scale without compromising the quality of their customer experience or the integrity of their brand. We build and manage dedicated, high-performing teams across customer support, back-office operations, trust & safety, fintech operations, healthcare operations, quality assurance, technical support, compliance and fraud, and AI-enabled workflows. Our teams are designed to operate as a true extension of our clients’ organizations, combining exceptional human talent with technology, data, and hands-on operational leadership. Unlike traditional call centers built around volume and cost alone, Horatio takes a high-touch approach to outsourcing. We recruit and train teams around each client’s products, systems, brand voice, culture, compliance requirements, and performance goals. Our teams can provide omnichannel support across voice, email, chat, social media, SMS, and other customer touchpoints, with scalable coverage as our clients grow. Horatio works with high-growth and enterprise companies across industries including healthcare and healthtech, fintech and financial services, retail and e-commerce, SaaS, technology, travel and hospitality, gaming, and consumer brands. At the center of Horatio is a people-first philosophy: we believe exceptional customer experiences begin with exceptional employee experiences. By investing in our people while continuously improving our technology and operational capabilities, we help clients build more efficient operations, strengthen customer relationships, and scale with confidence. Whether you need to build a dedicated customer support team, expand back-office capacity, support complex regulated workflows, or introduce AI and automation into your operations, Horatio creates a solution tailored to your business. See more