The vendor is incredibly patient and resourceful with every query, provided pics and videos to describe the situation/ products of can’t be explained with merely words. Glad to have a vendor with th... See more
Company replied
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Review summary
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This was the third product I have purchased from Hirosart with two pieces customized. Each project exceeded my expectations and has me wanting more! The products are so beautiful and you can tell they... See more
Company replied
The two resin night light models were excellent, my kids love them! While delivery took awhile, it’s understandable as they are hand made from Vietnam. Whenever I had questions, I emailed and received... See more
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kept seeing these fake AI epoxy lamps all over TikTok and always wanted one, so I finally decided to do my due diligence. That’s when I came across this gem of a site. I had absolutely no issues... See more
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4.3
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great customer service!
Customer service representative was extremely responsive and accommodating to all of my questions and requests. Provided clear, concise and detailed responses that made me feel assured with my custom purchase of the resin wrist rest :3. Would definitely recommend the service to anyone else.
4 August 2025
Reply from Hirosart
Thank you very much for your thoughtful feedback. 😊Your satisfaction is our top priority, and we're delighted that your experience reflected that commitment.
couldn’t be better!
very responsive company, did what i asked for and super accommodating . loved the lamp that i got. would recommend to everyone!
10 July 2025
Reply from Hirosart
Thank you so much for your kind words! We're really glad to hear you had a positive experience with us. 💛
The Snorlax key cap is adorable and…
The Snorlax key cap is adorable and high quality. My son loves it. Communications were prompt and once shipped we received our order sent to Canada quickly.
8 July 2025
Reply from Hirosart
Thank you so much for your kind words! 🥰 We’re thrilled to hear your son loves the Snorlax keycap, it’s always a joy when our creations find the right home. Sending a big high-five all the way to Canada! 🍁💚
Reply from Hirosart
Thank you so much for your kind words! 😊 We truly look forward to serving you again soon!
The shipping was fairly quick
The shipping was fairly quick. I ordered on June 1. Order was shipped June 10, and I received in June 18.
It’s a lovely piece.
18 June 2025
Reply from Hirosart
Thank you so much for your kind words! 😊 Your satisfaction means the world to us. We look forward to serving you again soon!
Zelda
Lovely little resin lamp, arrived earlier than anticipated and in one piece, works well and looks good in relation to the game. Very cute!
14 February 2025
Reply from Hirosart
Hi, we're thrilled to hear you're enjoying your resin lamp. We're especially happy it arrived safely and ahead of schedule. Thank you so much for your lovely review!
Great customer service
Company was responsive when I had a question about my order. Order was completed promptly. Product I received was as advertised and price was reasonable for what I purchased (escape key, spacebar).
23 February 2025
Reply from Hirosart
Thank you so much for your kind review! We're delighted to hear you were pleased with our products and service. We appreciate your support of our small business and hope you enjoy your new resin keycaps!
Very cool product wish it could’ve been…
Very cool product wish it could’ve been a little bigger for the price and I did not like how the power cord went to the top of the item Instead of plugging in at the bottom, but overall very cool product
22 February 2025
Reply from Hirosart
Thank you so much for taking the time to leave a review and for your positive feedback on our lamp!
We understand your points about the size and power cord placement. We're always looking for ways to improve, and your feedback regarding the size and cord placement is invaluable. We'll certainly take this into consideration for future designs and product iterations.
If you have any further questions or suggestions, please don't hesitate to reach out. We're always happy to help.
Reply from Hirosart
Thank you so much for your kind review! We're delighted to hear you were pleased with our products and service.
Great product :)
12 February 2025
Reply from Hirosart
Thank you for supporting Hirosart! Don't forget to follow us on our website to receive exclusive promotions from us. Wishing you happiness, joy, and lots of luck!
What a unique lamp
What a unique lamp! Great communication, lovely product, slight issue with slower delivery than suggested but not enough to message the seller. Really pleased with my sons birthday gift 👍🏻
1 February 2024
Unprompted review
Reply from Hirosart
Thank you for supporting Hirosart! Don't forget to follow us on our website to receive exclusive promotions from us. Wishing you happiness, joy, and lots of luck!
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