Hisense UKReviews 

​I am writing this to warn other consumers about the appalling product quality and lack of accountability from Hisense UK. My washing machine (model WFQP9014EVM, Serial No: 1WJ090496V0WWA24P120322), purchased in June 2024, suffered a catastrophic structural failure after only 22 months.
​An official inspection by Domex confirmed a major manufacturing defect: the inner drum, spider assembly, and bearings have completely failed, making the machine unsafe to use. I see from other reviews that I am not alone in this; it seems to be a common structural issue that the company refuses to address.
​Most importantly, I have a valid Warranty Certificate which is up to date until 24/06/2026. Despite providing this certificate, the serial number, and a professional report confirming a manufacturing defect, Hisense has refused to provide any remedy or support while the machine is still under warranty.
​Under the Consumer Rights Act 2015, goods must last a reasonable amount of time (which is up to 6 years for washing machines). A failure after only 22 months is a clear breach of my statutory rights. Hisense has failed to provide a product of satisfactory quality or honor their warranty. Avoid this brand!

This is the 3rd Hisense TV that we’ve purchased and sadly the worst. Always needs retuning and reconnecting to WiFi. Hisense gave us trouble shooting ideas which didn’t help. I returned to retailer in the end for refund, sadly they only offered to repair it. Put in new cpu unit but problem is still there. I would have hoped Hisense would replace under goodwill. Even though our other 2 TVs are same brand no problems I would be reluctant to buy again. We obviously got a dodgy one which should have been replaced without question.

I bought a fridgefreezer on 2712/2024. I noticed that the fan of the fridge was stopped working October 2024 and I first reported the issue on 5 November 2025, and an engineer attended on 4 December 2025. Following a brief inspection, I was advised that replacement parts would need to be ordered and that I would be contacted once they arrived.

Unfortunately, I have not received any updates since that visit. I have also sent further emails to your support team and attempted to contact customer service by phone on several occasions. Most recently, I waited on hold for approximately 40 minutes without being able to speak to anyone.
The lack of communication and follow-up has been extremely disappointing.

Promised email next day, nothing received 10 days later

Easy and quick.

Product is making a funny noise, so I called them up and they sent someone to have a look. Took a few pictures and a video and went away. A few days later I had an email stating it was in working order. Still making the same noise to this day. Very poor service when they don't want to replace something

Was spoken to very rudely when had a issue with the product was made to feel horrible and upset

Tv is great.Bought the high refresh rate, unfortunately the 3.5 socket wasn’t a headphone jack, so tv was not good for late night tv viewing with headphones .Had to buy an optical connection and the switching mechanism was too complicated for the intended user. I know cables are old school but perhaps something that is old is worth keeping.But the tv is great. Thank you

We ordered a small dishwasher, same size as the previous one, but somehow the inside capacity seemed a lot less. But functions quietly and perfectly.

The main oven does not have an indicator to notify when the chosen temperature has been reached. Further on buying an oven thermometer this showed the oven never reached the chosen temp and is usually more than 20de C less. This is unsafe. The rings are back to front i.e. the large and small rings are not diagonally opposite each other making impossible to place different sized pans on the hob. The rings are also difficult to control the heat i.e. they are either very hot or switch of themsleves.

Brought hisense washing machine no problem. but have had nothing but problems with my new washer dryer

The repair man iver all was okay, friendly enough however before leaving he didnt reattach the water inlet pipe to the machine, hes chipped a chunk out my worktop, and left my vinal floor all bunched up and folded ontop of its self

I bought an American fridge freezer, the water and ice dispenser did not work and after a couple of days the freezer light stopped working. I called Hisense and they sent an engineer who said it was a loose connection in the door. The water dispenser and light then worked, but not the ice dispenser. Another engineer came, he said it was a pipe at the back that wasn't connected and discovered that since the previous repair water had leaked out and ruined our wooden floor. He connected the pipe, but still the ice dispenser didn't work, and more water had leaked onto the floor. I called Hisense again, another engineer was dispatched but the customer service operative was not interested in the floor damage. A third engineer came with the wrong spare part, said we needed a new water pump and that one of the other engineers should have spotted that before. I called Hisense again, each time it takes at least 15 minutes to get through to an operative, he said he wasn't sure when a replacement pump would be available and wouldn't be able to find out until later in the day. Eventually he offered a replacement or refund voucher which I received the following day. I am hoping this was just an unlucky experience and that a replacement will work, as otherwise I do really like the size and design of the fridge freezer and it perfectly fits a difficult space, but who knows! So I now have to arrange a replacement myself and fix a ruined floor at my own expense. Not good at all.

A lot of TV for the money. It took a while to get used to the setup because I have been use to Samsung TVs but once I mastered that it was easy to navigate, Picture very good and the sound quality much better than I was expecting - no need for a sound bar at the moment maybe later. Well done Hisense for being able to produce a quality product at that price.

Was on hold to long and then was making things so difficult not helpful in anyway

Love my new Hisense Washer Dryer! Very easy to use and with slim depth features - fits great in my new kitchen.

Washing machine was bought from Currys they offered me an extra warranty which guarantees instant replacement should it go wrong it also had a warranty on it for a year anyway wasn’t really made Clear so I had two warranties on it. It started to leak water from the bottom because the area I live is in a small property I’ve housed it in a purpose-built what they described as a tin shed which it kind of is but I put water in there an they waited forever and ever to come out and diagnose this there was no instant replacement and then an assessor came out or whatever they called him the rudest man I’ve ever had at my front door like a dart player looking at his phone as I answered the door wouldn’t even look up. Where’s the Machine was his response? I said it’s out here he said well if he’s out here he said we won’t even cover it because it needs to be in the house it has to be kept in your house. I said I want a minute he said no it has to be kept in your house. I said I’ve got two warranties on this and he said I’m sorry I said can you just close it for a second? Haven’t even seen it. He came out to the utility area in my back garden but written off without even seeing it it was just disgusting his customer service attitude and so had having already waited two weeks plus I don’t know I can’t remember that was on the Friday maybe on the Monday I rang several what’s happening they said well there’s no replacement the warranty is invalid cause it’s not in your house,. I said it is in a purpose built goes outroom for my utilities it’s on my land and it is an our house. They looked at every excuse not to pay out on these warranties as did curries with the other warranty. It was disgraceful. I absolutely hate them. This company. I will never ever buy another product from them again I’ve only had it a few months what they could’ve done better was maybe honour those extra warranties I took out and be a bit nicer down the phone and send someone out to assess the situation he’s got some manners. It was the whole thing was it was just a crap show sorry but that’s the way it was people whoever read this do not buy anything from. HISENSE they are a bunch of hideous hideous. I can’t even find the words to be honest. I’m just so absolutely peed off of the situation. I washed my hands with it was a 500 quid and I had to go and buy another washing machine and I bought a washer dryer this time hot point better customer service all round and I don’t have to deal with absolutely hideous people down the phone or some f WIT without manners knocking at my door
And another thing I had to put up with down the phone with some customer service woman telling me like the Gestapo if I move the washing machine into my home which I just spent a fortune on renovating i wasn’t going to reconfigure my Renovation for a washing machine companythey would consider the warranty but because it had been put in a purpose-built utility room they wouldn’t consider it . just stressful. I want to use expletives but I can’t. I really hate them that company.
I cannot believe the response I’ve given below this. It is absolute B/S. The response you even try to justify what you did and we learn from our experience you learnt nothing you know what you’re doing. I reiterate to anyone reading this. DO NOT BUY ANYTHING FROM.HISENSI because quite frankly if they’re gonna respond, I would appreciate maybe we can rethink this. Maybe we can help you slightly more and not send around the rudest man I’ve ever met. It’s just a whole thing is disgusting. Have a little think his hands and maybe come back up to me with a better response.

Fantastic.. honestly it has exceeded my expectations for the price and quality

Engineer was polite, helpful and very knowledgable.

You failed to respond to my second email regarding your claim it was accidental damage. You failed to repair the damage.
I’m exceptionally disappointed in Hisense and its customer service.