As a batch cooker and a buyer of frozen dog food I would have preferred more freezer than fridge space. The fridge doors don't shut smoothly so I've had to purchase plastic milk bottle tops for o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The set up was easy great pictures sound not so have set up a sound bar ( more expense) the one big draw back FREELY absolute rubbish had I known how bad would not have purchased it is laggy disconnec... See more
I elected to set the 50 inch Smart TV up myself after I unpacked it. There's a droning voice telling me what to do. It's still there now after trying everything to get rid of it. Everything goes thr... See more
Purchased a HV663A60UK dishwasher and, so far, it’s working well for us. Nice layout, and the cutlery tray is so much more convenient than a cutlery basket. Installation was another matter though. My... See more
Company details
- #23 of 23 best companies in Electronics manufacturer
Written by the company
For 5 decades we have been committed to developing innovations in consumer electronics. Today, we are the No.1 TV brand in China, Australia & South Africa, and the No.2 refrigeration brand in China, employing over 80,000 people across 54 companies as well as boasting 12 research & development centres worldwide. All of which have the sole aim of delivering high quality, cutting-edge and affordable products that improve the life of our consumers.
Contact info
Leeds, United Kingdom
- service@hisense.co.uk
- hisense.co.uk
3.4
Average
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wasing machine that doesn't wash
I bought a washing machine that doesn't wash just leaves suds all over my clothes then I get told how much washing liquid to use what's the point of using anything can't wait to get rid of it will never buy hisense again
4 June 2026
Reply from Hisense UK
Good afternoon Lindsey, thank you for your review.
We kindly ask you to contact us directly support.uk@hisense-europe.com so we can go through the additional troubleshooting.
Kind regards,
Hisense Customer Care.
Love my double fridge freezer
Love my double fridge freezer. Great for family of 4. Cold drink dispenser too. Reasonable price.
18 June 2026
Easy order and quick delivery
Easy order and quick delivery. Really nice looking fridge freezer. Plenty of space. Guys who delivered it were very professional.
30 June 2025
My new T.V.
My TV was easy to set up and then I plugged it in and turned it on, the picture came on the screen but it wasn't the channel I wanted to watch so I turned it off. I love the way it looks when I turned it off it was like drawing curtains. I might try again next week to see what channel comes on when I turn it on.
14 June 2026
Unprompted review
Gentleman listen to my issue and was…
Gentleman listen to my issue and was very helpful in solving my issue.
Very happy with experience.
4 June 2026
Hisense is quality don't buy any other brand
Would recommend hisense over almost any brand for quality and price i have 5 products from a fridge freezer,washer to tvs and never had any problems whatsoever so would not but any other brand
4 June 2026
Reply from Hisense UK
Dear Pamela, thank you for your review and apology for the late response. We are truly sorry to hear of the inconvenience you have experienced. We kindly ask you to email us directly at huk.service@hisense.com and provide us with your contact details and the details of the appliance, and one of our advisors will be able to support you further by chasing this internally to have the case expedited. Thank you.
When first bought both items a washing…
When first bought both items a washing machine and a fridge freezer I tried to report small problems with both items but your customer service advisor wasnt very helpful so I gave up both items still have their issues
20 June 2025
Reply from Hisense UK
Good afternoon, thank you for your review. Please be informed that we reached out to you via email address you left in your account. If you need further support, please respond with the required details.
Kind regards,
Hisense Customer Care
Happy with TV and Features
Happy with TV and delivery from Costco. Price was good and 50 inch OLED good quality and has mire than enough channels.
I am looking for anorher TV soon and will be looking at getting anorher one.
5 June 2026
Unprompted review
Very professional collection
Very professional collection, unfortunately my tv couldn’t be mended and wasn’t under guarantee. Kindly disposed of my broken tv for me. Thank you
4 June 2026
Hi when I text about the washing…
Hi when I text about the washing machine and tryed to send the noise nobody has got in touch its still playing up half way through and spinning it sounds like a tractor.and my phone want let me send video it's saying no signal to your end.
4 June 2026
Reply from Hisense UK
Good afternoon Caroline, we are sorry to hear about the ongoing issue with your washing machine and the difficulty you've had reaching us. Could you please share all the details with huk.service@hisense.com and we will get one of our Senior Advisors to support you further if possible? Please put "TP review" in the subject line prior to sending the email. Thank you.
Don't rate this company at all.
Don't rate this company at all it's service is diabolical after numerous amounts unanswered phone calls we got no help at all.
17 April 2026
Reply from Hisense UK
Good afternoon, we are truly sorry to hear about your frustrating experience with our service and unanswered calls. Could you please share all the details with huk.service@hisense.com and we will get one of our Senior Advisors to support you further if possible? Please put "TP review" in the subject line prior to sending the email. Thank you.
Poor customer sevice..
Poor customer sevice... 3rd time same fault and only option is a repair OR pass to manager to look into it further. All the while i have a £500 cooker that doesnt have a working oven!! Not happy at all
4 June 2026
Reply from Hisense UK
Good afternoon Wayne, we're truly sorry to hear about the ongoing issue with your cooker. We understand your frustration with the repeated fault and limited options. Could you please share all the details with huk.service@hisense.com and we will get one of our Senior Advisors to support you further if possible? Please put "TP review" in the subject line prior to sending the email. Thank you.
Great product easy to use great value
28 September 2025
The work has not yet taken place!
4 June 2026
Reply from Hisense UK
Good afternoon Graham, we are sorry the work has not started. Could you please share all the details with huk.service@hisense.com and we will get one of our Senior Advisors to support you further if possible? Please put "TP review" in the subject line prior to sending the email. Thank you.
Great oven
Great oven. Had a problem and Hisense had no hesitation if coming out to fix it. Excellent. Thank you.
4 June 2026
My washing machine has been broken…
My washing machine has been broken since the 9 June and they can’t send engineer out till the 30june I have six children and me and my partner so that 8 of us and no washing machine I have been passed on to so many departments it unreal!
9 June 2026
Unprompted review
Reply from Hisense UK
Good afternoon Samantha, we sincerely apologize for the extended delay in repairing your washing machine and the inconvenience this has caused your large family. Could you please share all the details with huk.service@hisense.com and we will get one of our Senior Advisors to support you further if possible? Please put "TP review" in the subject line prior to sending the email. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.