Hismith Official Store Reviews 369

This company is horrible to deal with. I placed my order Thursday night seen my email receipt Friday morning and immediately. contacted the company several times thru several methods that its the wrong item. They finally got back to me on Monday saying its too late item shipped. They lied. The tracking number showed it shipped 5 days after. Also it ships from Hong Kong, not Canada. So be prepared to get it in a month unless you pay the extra shipping. They finally agreed that I can send back the attachments and the will send me the correct ones. As soon as I received the item I emailed Edwin who was the contact there to get the shipping address to send back the wrong attachments and they instantly cut off communication. Once I received the product they just ghosted me. It's been a month and they still won't reply to me. I bought the premium machine with KlicLok and attachments and spent almost $500. The machine itself is ok, Not great but Not bad. It's over priced for what it actually is. In reality it's just a windshield wiper motor from a car with a speed control. The attachments are trash. the dildos are a piece wood or plastic with rubber over it. There is no flex or give to them at all. the only one that's any good is is the standard dildo that comes with the machine. The male cup is a joke. unless your penis is super tiny, it won't fit the cup. It's stretchy rubber but it's inside a plastic sleeve and the hole is the size of a pencil. Your penis will just push the rubber inside. It's complete trash. The only part of all this that is of any Quality is the legs, They're solid steel bars that will never break but the clamps that hold the bars together are pretty cheap. They say they have 24/7 customer service and 30 day returns. They don't have either one. If you do decide to make a $500 mistake like I did? Just buy the machine itself and get the suction cup adapter and buy your own dildos someplace else. Even the suction cup adapter is a joke. It's just a round piece of metal with a kliclok and they charge $40 for it. You can find it on Amazon for $20. Over all I think the machine itself would be a fair price at $250 if it came with the adapters, not the dildos just the adapters so you can buy your own dildos elsewhere.

Great service by Jess on chat. Very knowledgeable of product specifics and order process and placement. Jess was very patient with me taking time completing the order and answering all my questions and making adjustments to order. I haven’t received this excellent of service from any other businesses in a long time. Well done!

Incredible customer service, fixed my problem right away!

So I’m not sure about others experiences with ordering from Hismith but I found their support very well. They where upfront and honest about being based in China, about risks to shipping due to the pandemic but believed there wouldn’t be delays and confirmed everything was in stock for me.

Especially Jess but Edwin as well where helpful. I much preferred ordering from Hismith directly rather then through Amazon. I definitely recommend it.

....as for my purchase, it was definitely worth the investment. Take that as you will.

My inquiry was answered quickly and my problem was resolved almost immediately. I couldn't be happier with the fast turn around on my problem and am excited to have my replacement part soon. Thank you!

Hi thank you for the gift was great and will use this company again thanks Adam
Frank

Edwin, the customer service representative, couldn't have done a better job. His response to any inquiry was immediate, and the resolution was always within a day. Amazing customer service!

After receiving my order We put it through its paces and found a weak link in the system. The company gratefully sent us out a replacement part at no cost to me. Great customer service!

I recieved my package today and one of the items I ordered was not the correct one I needed! I notified them through email regarding the issue. I did not expect such wonderful customer service in response! I am BIG on customer care and this company surpassed that for sure. I was sent out a replacement part immediately and the representative was overly helpful.

Sometimes you don't want something you order and you hope to God that the company will take it back, and they did. I did retract my order within 15 minutes, so keep that mind. But totally understanding!

I ordered this from China (am in Florida) during the Pandemic.

I discovered that this greatly affected delivery time, plus there was a mistake in the product delivered.

But all was resolved at no cost to me! In fact, they kept with me every step of the way until everything was resolved.

I so appreciate their steadfastness in customer service!

The courier got the wrong address and the chat line was brilliant, they sorted it out within 24 hours, well done. The assembly of the machine is really easy, well documented and easy to follow pictures, make sure that you do not get the wires mixed up with the mechanism as they will be eaten, but that is not a problem. Solid parts and great control over the speed and the attachments are too much, fantastic, better than what I had imagined. Thank you for an excellent product and customer service.

The machine I purchased works great! My only problem is that both of the screws to adjust the direction it goes does not work. Other than that the customer service was fine and I appreciate the help given when needed. As well as, the good customer service and providing with equipment whenever there is any issue with my machine. Thanks Edwin!

Customer service was EXCELLENT, I worked with Edwin. The reason this review is not 5 stars has more to do with company policy/ website design than customer service. The machine and working attachments I purchased are working great however I have not had a chance to use them too much yet so I don't know about their longevity. But so far so good!

Pros:
-I did receive a customer service response EVERY TIME I reached out. It is not 24/7 support but within a few days at most there was always a response. I usually received a response within 24 hours or less (I had a lot of questions).
-Customer service was friendly and knowledgeable. All recommendations/advice I received through customer service were correct (I had purchased three adapters with my machine/attachments, two adapters I purchased based on website description that did not work with purchased machine and one adapter purchased based on customer service recommendation that was a correct one).
-I did have an issue with my machine that allowed it to function correctly but was an inconvenience, a partial refund was issued. * See edit below *
-I did have an issue with two attachments being wrong one sent/not working that were quickly resolved after reaching out to customer service. * See edit below *

Cons:
-An item I ordered was out of stock so not shipped with original order. I prefer the website to be set up to acknowledge this so that I am aware of this before I receive my shipment. Once I reached out to customer service about the missing item it was back in stock again and they are going to ship the item.
-The website descriptions can be misleading and at times wrong... I had purchased adapters for a machine/attachments based on the specifications listed on the website that turned out not to be required. A way to avoid this is to talk with customer service beforehand about everything and not to assume the website specifications are correct. DO NOT PURCHASE IF YOU ARE NOT SURE because even if you have proof that listed website specifications were incorrect it may be difficult or not possible to get a refund.

* Edit: If customer service indicated you would be receiving any form of refund be sure to follow up that money was actually refunded. I did not do so until a month or two later and despite having email evidence from customer service that I would receive a partial refund I did not actually receive the refund until after I set up a dispute through Paypal... once Paypal was involved I received the original agreed partial refund promptly. I am still leaving review at 4 stars because I would purchase products again, however especially for first time buyers I would strongly recommend checking every product you decide to purchase through customer service to ensure it is what you want. This may be a lengthy process due to different time zones and turn-around times with communication (as stated earlier support is not 24/7).

I was interested in their products, but somewhat skeptical about purchasing. After ordering and paying for expedited shipping then not receiving the product for 10 days I emailed their customer service department. I received a prompt email in return showing the shipping and tracking information. It had been shipped expedited the day after I had ordered. The hold up was caused by the shipping company, DHL, and Covid 19.

My wife and I have been very happy with the product. It is very well constructed and works as advertised. It has added some new fun to a couple married for over 49 years.

We would highly recommend Hismith, and their customer service department and their products to anyone interested in their products.

H from TN

Jess was fast prompt an excellent address my concerns immediately great customer service

Very easy website to use. Chatted with "Jess" a half dozen times while placing my order(s). She was very helpful and gave quick responses to my detailed questions. Glad I ordered directly here instead of Amazon or eBay...maybe save a few dollars over there, but you get no assistance or customer service with them....and much faster shipping here. Thanks Jess!

- Marc, California

No shipment and bad customer service so far. I ordered Hismith's most expensive sex machine three days ago with a few attachments, and paid the extra cash on top of that for expedited shipping. Now, I want to clarify that their expedited shipping specifically said it would arrive between 1-4 days and was guaranteed to ship within 24 hours of placing the order. I have contacted their customer service through every option they have.

I spoke to someone on chat, they said to email customer support. I emailed customer support, and they responded that they have arranged shipment and to watch the my account section got any updates. That was day two, so not only did it not ship within their stated window, it hadn't been shipped yet at all.

So to review: I contacted chat, they said to email. I emailed customer service, they said to check my account for the tracking number. Day three and there are no updates, shipping numbers, or anything. So I contact chat support again, who then..oh so shockingly.... Said to email customer support...

If you are a company with high priced things and a customer spends $500 on an order, the very LEAST any company should do is be able to tell you when that order will ship and when it should reasonably arrive. My next step is to try to call; but considering they say they ship from Canada-and I live in Alaska- but it's really coming from some place in Asia- I'm not expecting anyone to impress me with their people skills and actually follow through with their customers' orders.

I was a little concerned about placing this order for this amount of money without being able to see it or talk to an individual person, but I must say the product came from across the World in less than 2 weeks and is better than expected. Customer service and packaging was superior and the product is smooth and quiet in operation. I recommend this product for anyone who is looking to enlighten their bedroom experience, and for those concerned about dealing with international industry all I can say is good luck finding alternative that can compete with this product. Very satisfied with Hismith premium machine, well worth the money and they are on top of their game with customer service.