HitBTC Reviews 

Your review has been taken down - hitbtc
Do not want to withhold money from the wallet and cause trouble. Come out of hong kong and we'll talk about it properly.

To all customers hitbtc freezes the account after a while after repeated email traffic the account was not restored despite data. Very untrustworthy, big respect

Even 1 start is to much.

it's a 'legal' scam, they add the Inactive Account term of 'services'. And they charge you everymonth at least 30USD. And if they charge your coin in the bear market, THEY make extra profit in the bull market, and you already lost al your assest.

there standard comment: it's in our terms of service.

DON'T EVER OPEN YOUR CRYPTO PLATFORM HERE!!!

It's like Sam Bankman-Fried from FTX. I Hope Hitbtc will get the same problem

USE BITVAVO, BINANCE or other platforms. Never had that issue there.

They are Robbing people. I have lost fifteen thousand of shares with a reason I didn't do any deposit or withdraw last 6 months? Excuse me? Are you forcing an investor to deposit or withdraw money in 6 months? If NOT you stealing their founds?
Its the same if you go to your Bank to check your balance or withdraw some money and you find your balance on zero with a reason you haven't withdrawn last 6 months? This is clearly Robbing peoples money. Avoid using HitBTC.

Are you a victim of unethical practices by HitBTC? I urge you to join me in sharing the message publicly that this company is not to be trusted with your assets and you can join in the process of taking legal action against them for deducting alt coins from our accounts without proper notification or justification and blocking proper access to accounts.

If you just do a brief google search on the company, you'll find they had problems back in 2020-2021, when trading was down, they literally could not pay their annual Incorporation fees and got deregistered (from the British Virgin Islands). I'll post the public statement below.

My Experience:
Since 2021, HitBTC has been deducting alt coins from my account for "inactivity fees" without any prior notice. Shockingly, I discovered this deduction had been ongoing for three years, from 2021 to 2024, without any notification or explanation from HitBTC.

Furthermore, I signed up with HitBTC in 2018, and upon checking their terms on the Wayback Machine, there was no mention of "inactivity fees" at that time. It wasn't until June 2021 (convenient timing, when they couldn't pay their bills) that they updated their terms to include these fees, yet they failed to inform existing users like myself by email.

Adding to the injustice, HitBTC requires email notification for withdrawals, but they conveniently neglect to inform users when they deduct coins from their accounts. Moreover, their two-step verification process implemented in 2021 has been consistently faulty, making it impossible for me to log in to the mobile app and monitor my account activity effectively.

This unethical behavior is unacceptable, and it's time to hold HitBTC accountable for their actions. If you've experienced similar issues with HitBTC, I encourage you to share your story and join me in seeking justice.

Let's stand together and raise awareness about this issue online in all forums, searches and places that matter for new/existing users to be properly informed of the kind of company HITBTC is. Furthermore, we are in process of taking legal action against HITBTC for their deceptive practices. Your voice matters, and together, we can at the very least make people aware of their practices. I urge you to share your experience -there will be a blog coming soon for all google searches related to HITBTC to make people aware of their Phising practices employed. Post in Forums, on FB groups, Telegram groups, signal and tell people in your network.

Please share your experiences and reach out to me for further information.

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Public Statement 30 of 2023 - HiTech Digital Business Ltd.

Tortola, British Virgin Islands – 9 November 2023 – The British Virgin Islands Financial Services Commission (the FSC) considers it necessary to issue this public statement in order to protect the public interest and the interests of any customers or creditors of HiTech Digital Business Ltd. (HitBTC) and to make the general public aware that HitBTC is no longer registered as a BVI Business Company.

The details are:

The FSC has been made aware of websites stating that HitBTC is an entity incorporated in the Virgin Islands. HitBTC was incorporated on 9th August 2018 under the BVI Business Companies Act, 2004. On 1st May 2020, HitBTC was struck off the Register of Companies following its failure to make payment of annual fees payable under BVI companies legislation and was subsequently dissolved on 4th July 2023. HitBTC has never been licensed or regulated to carry on any type of financial services business in or from within the BVI.

HitBTC is no longer registered as a Company under the BVI Business Companies Act.

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They have since been registered as HiTech Digital Business Ltd, incorporated in the Saint Vincent and the Grenadines (questionable at best and hard to put legal pressure on directly but not impossible - more coming)

HitBTC is Absolutely a SCAM website! Can't withdraw at all!

The people hiding behind this site are completely anonymous.... HitBTC scams by creating endless obstacles to people trying to withdraw their funds. They make deposits incredibly simple. They make withdrawals incredibly hard.

I'd had an account with HitBTC since long time ago. I deposited 1 ETH and when I tried to withdraw I found that my account was locked with no reason.

That is how they make their money. They make their money by putting endless obstacles between you and your funds, so that eventually you give up. They ask for personal information like photo ID, proof of residence, etc. which can be resold on the dark web, especially when it's a crypto user's documents. These documents can be used to obtain access to your other crypto platforms.

I will ask the lawyer how to sue them.

HitBtc was a very good site earlier when I opened account and they have provided various unique coin to trade. Due to change in my work nature I could not trade for few years. Hitbtc has changed rules and start deducing my hard earned money automatically without my knowledge. They have disabled my account so that I could not even check it. I regret being on platform now as I have lost around $1000 just to feed Hitbtc from my own hard earned money. I would not recommend this exchange to my friends and family. I disagree and strongly oppose their unfair business policies.

It seems that they are determined to refuse you access to your account. Even after you’ve proved your identity, they continue to ask a series of spurious questions in the hope that you won’t be able to answer them. Scam. Avoid.

Ticket #1603327
- 2FA request submitted 6 March
- Further info request from hitbtc 6 March
- Passport submitted 6 March
- Further info request from hitbtc 7 March
- Transaction images submitted 11 March
- Further info request from hitbtc 13 March
- Transaction hashes submitted 18 March
- Further info request from hitbtc 20 March
- Screenshot of sending wallet sent 23 March
- Further info request from hitbtc 25 March
- Additional deposit made 27 March
- Further info request from hitbtc 29 March
- Transaction hash of new deposit provided 29 March
- Further info request from hitbtc 1 April

Update:
- Further info request from hitbtc 4 April
- Screen recording provided of old and new transactions showing Coinbase to Etherscan link

Another update:
- Further info request from hitbtc - they won't accept individual transaction videos or a zip file with both transactions in one - "Unfortunately, these videos can't be accepted for this procedure, as we need to see both transactions in one video. Also, we can't check the ZIP file you've provided for security reasons" on 10 April
- Single video file submitted 10 April

It's hard to conclude that there's anything going on here other than fraud and theft.

Here we go again:
- More information - they want a utility bill!
- Asked what was need to complete this process in full
- They say it's an individual process so they can't tell me
- I explain I am an individual, so individually they should be able to tell me
- They ask for a utility bill
- I ask if Hitbtc is engaged in identity theft...

I tried to log in after several years of inactivity and found out that the account is disabled. Password and 2FA are active. I received no email from HitBTC about disabling my account. I opened a support ticket in the beginning of march and provided the required screenshots. The customer support keeps asking for more details that have nothing to do with the identity confirmation. Except for visual confirmation of my identity they ask for proof of transactions. I sent them the screenshot of assets of the account I did many years ago. They asked for the transaction hash. Ok. I could follow one because I had an issue ticket with HitBTC back then and could track the transaction. Otherwise how on earth you can remember the transaction you did. I sent them the ticket number and the details of the conversation. It wasnt enough and they asked the screenshot of the transaction. I could find it in my trezor wallet and sent them the screenshot of window that Trezor opens with the summary of the transaction details. That,according to the customer support,is also not enough and they ask for the full screenshot of my screen. So after three weeks my account is still disabled and from what I read in reviews even if it gets enabled, I will not find any assets because of so called inactivity fees. My conclusion - this exchange is a total scam and you should avoid it.

Horrible. Ive supplid a high end resolution photo with everything they needed and they refuse to let me access my account. Its clearly a scam and they are stealing peoples money.

I check out to get my coins and I found nothing and I called costumer support and they said we charged 30 USD per month for inactivity fees! I lost my 1500 USD equivalent in this exchange .
Charging 30 USD per months without costumer notice!! What you call it?
.

AVOID - BUYER BEWARE ... I had my email hacked and the criminals set up a fraud account here. After numerous tries, appeals, emails and requests to correct the problem HitBTC did not even bother to respond, much less correct the problem. Perhaps THEY are part of the criminal fraud? NOT TRUSTWORTHY - AVOID
> > > NOTE: My updated Revised Review <<<
On the 5th email in 2 weeks - - and ONLY after posting this public 1 Star scathing review -- they finally (on Day 10) corrected the problem. Should it have taken ALL THAT to correct a FRAUDULENT ACCOUNT? NO! They are sloppy and negligent or would have tended to a FRAUD ALERT immediately. I upgraded them from 1 to 2 stars bc they finally did something but that still means Buyer Beware. Proceed at your own risk and if you ever have problems with them, well, Good Luck. I just told you how helpful their customer service is.

After publishing here and 6 months of fights to get back my access, I finally got my access back and discovered that I have been charged of an insane amount of inactivity fees like many others victims. and never as every other victim have been notified of any activity fees by email or others mean. this company is a scam. CEO has been arrested by the FBI

The Total of fees they stole from me is worth about 1000$
I am asking you to Give me back my stolen money or I will keep posting everywhere there is also a telegram group where all victims are working on legal actions agains HitBTC
I am attaching here the transaction and details

2024-02-07 17:12:54 be525e25-af85-4d7e-a3d7-3585a07581ec Inactivity fee 1.158176182506 NMR
2024-01-04 09:40:54 250a1724-cbc5-4066-ba20-3f63191268a1 Inactivity fee 1.590091415376 NMR
2023-12-06 11:56:17 b0ab4b4d-43e1-4b0b-97a9-9ea8e58bf911 Inactivity fee 1.259401910361 NMR
2023-11-09 16:34:21 0dd0e856-5927-4fef-8a97-9b6edd00511c Inactivity fee 1.392162439128 NMR
2023-10-10 15:24:41 f2f1fbcd-d45e-4f01-b071-a29b0806592e Inactivity fee 1.649512873129 NMR
2023-09-08 16:45:32 f96d9d7e-5375-44fe-99d9-25355acad132 Inactivity fee 1.404163731855 NMR
2023-08-03 20:52:46 f0135d3b-7338-4bf4-85c8-e8049c7620a2 Inactivity fee 0.159635716648 NMR
2023-08-03 20:50:21 db6f7b6b-27b7-49f1-ba1f-eacc18d05534 Inactivity fee 0.19517027 LTC
2023-07-03 14:46:10 fd642ae8-644d-4225-ae0a-0b93912fa233 Inactivity fee 0.18139466 LTC
2023-06-02 17:10:16 d8253aef-288d-4cae-907c-b65ebfb5659b Inactivity fee 0.10797501 LTC
2023-05-09 11:14:30 809674a1-2f1f-4b32-8225-03f8be88e7a7 Inactivity fee 0.00001203 BTC
2023-05-09 11:10:23 65cbf2c3-412b-4959-b651-4138d246b285 Inactivity fee 0.11873296 LTC
2023-04-07 08:40:53 e337b115-672f-4065-9f70-b60f86a2264e Inactivity fee 0.11060849 LTC
2023-03-22 10:37:23 ca6005d1-8164-43eb-95db-f47592ba6f04 Inactivity fee 0.11780592 LTC
2023-02-14 12:04:54 d7f4092c-3316-489c-99b2-628bdcc73dea Inactivity fee 0.10731269 LTC
2023-01-11 16:45:36 84a2a6f7-907a-4784-b443-a41ddd7c8c82 Inactivity fee 0.00057946 BTC
2022-12-29 09:28:25 b6d63eb2-4f6f-4e21-a002-a2b97269149d Inactivity fee 0.00060039 BTC
2022-12-27 13:23:48 899d6f6e-991d-41ea-adfb-ad271385dcf3 Inactivity fee 0.00059288 BTC
2022-12-14 15:07:47 c11fa8ee-6368-44e5-9bc1-c1c7b46379c1 Inactivity fee 0.00058 BTC
2022-11-07 11:17:37 6aa53fa5-9269-4b95-a120-a15fb99893ef Inactivity fee 0.00049 BTC
2022-10-14 19:29:51 9942ebff-0aaa-44dc-8484-785d272e4047 Inactivity fee 0.0005 BTC
2022-09-12 10:23:28 2379e522-4b3b-4ea1-889a-d6e7fb791864 Inactivity fee 0.0005 BTC
2022-08-06 10:09:47 e7116107-f616-4f3d-b138-9cdf32119a75 Inactivity fee 0.00043 BTC
2022-07-12 13:19:14 818b3bd4-2b97-4f2e-858d-9d823eba897a Inactivity fee 0.00049 BTC
2022-06-11 12:27:13 fb00040f-b982-40ad-9437-30d8f55c32bb Inactivity fee 0.00031 BTC
2022-05-16 14:45:41 73d63ab5-83c5-4198-b398-db20afa79ad9 Inactivity fee 0.00025 BTC
2022-04-12 10:58:12 4a40b765-10b6-4b55-ab24-68728b44ad96 Inactivity fee 0.00022 BTC
2022-02-11 08:06:52 e46fa260-b65b-4733-bc5b-acadf835ebc0 Inactivity fee 0.00023 BTC
2022-01-10 11:15:22 7a0fb038-1d72-41cd-8559-88b38ba05e04 Inactivity fee 0.0002 BTC
2021-12-10 10:15:17 bf4eb49b-0cf5-4ad9-a899-93683ba37a2a Inactivity fee 0.00008 BTC
2021-10-10 15:18:20 608baf16-4b9b-49d4-b529-fd0ba5976bab Inactivity fee 0.00011 BTC
2021-08-04 17:14:04 f4a6c0fa-d732-49cb-85fe-cf323e16768a Inactivity fee 0.00013232 BTC

Scam site, they stole all my coins with hidden inactivity fees

Just like many others sharing their experiences with HitBTC, I've been struggling since 2017 to regain access to my account. Even using my backup code doesn't work – it keeps showing errors. It's frustrating that despite all this time passing, they haven't fixed their website problems. It doesn't make sense why they're still dealing with complaints instead of just updating their technology.

Honestly, it feels like a huge scam.

My ticket numbers are #1604051, #1604266, and #456751.

These people are nothing but thieves, and it's alarming to see a company still operating, taking advantage of people who trusted them. I've also heard from colleagues at Harvard and MIT advising to steer clear of this exchange. They've all faced the same problems.

I would seriously recommend filing a report to the FBI IC3 team and the European Cybercrime Centre - EC3 - Europol.

Stole my tokens and cited "inactivity fee". Disgraceful.

Like everyone else, hitbtc stole all my money under the guise of inactivity fees. I was never informed about this, and how was I supposed to find out about these stupid fees if I have been inactive for several years? I just invested for the long term and lost everything. Scammers..! Walk around this exchange, full of reputable exchanges around. She is probably still alive from our inactive fees, good luck deceiving your users!

hitbtc cleaned up my account charging me inactivity fees that didn't exist when i signup in 2017. the have never sent me any notice email regarding terms changes or each time they charged me this inactivity fee.

Support answer was "...according to our Terms of Service, 18.4, from the moment of recognizing the Account as Inactive, HitBTC has the right, without notification of the User, to debit Inactive Account Fee every calendar month.
As per the same Terms, 11.3, we reserve the right to make changes or modifications to these Terms from time to time, in our sole discretion. If we make changes to these Terms, we provide you with notice of such changes, such as by sending an e-mail, providing notice on the homepage of the Site and/or by posting the amended Terms via the applicable HitBTC websites and mobile applications and updating the "Last Updated" date at the top of these Terms..."

Please check the terms of use from 2017 at web.archive.org

ATTENTION!

I have been charged over 550 USD for being "inactive" on HitBTC without them informing me in any way. Their argument is, that by further using their services i automatically agree to new terms (as the inactivity fee) that they add without any notification. At the same time i am charged 30USD/Month for being "inactive".

If you like to keep your cryptos => DO NOT USE THIS PLATFORM!

Stay away if you care about your funds. Bought $MLT 60 days ago and I can't do anything with it, no trade, no withdrawal. Just stays stuck in the wallet.
And if you still wonder why to stay away ask yourself this:
What good is an exchange if you can't exchange anything?

Had not used my account since 2018, but knew i had about £1000 in there between TRX and XRP, decided it was time to cash out and couldn't login.
after having to go to ridiculous lengths to prove i was who I said I was, including transaction hash's - how i remembered where I had moved things around 5 years previously I dont know but eventually got back in to find all of my XRP tokens gone, HITBTC had traded these to cover inactivity fees.
Not once since 2018 had i had any communication about the introduction of the account inactivity fee of 30 USDT per month which i believe is a bit excessive anyway.
I only came out with £420 out of the £1000 that should have been in there!!!

*Edit, in response to hitbtc standard reply…. How can you be retrospectively charged an inactivity fee you were never informed of and did not accept, given that information when the fee was introduced I would have removed my funds and held them elsewhere - they had started liquidating my assets without informing me and appears there is nothing I can do about it **total fraud**