Hitchweb.com Reviews 6,122

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I am absolutely astounded by my experience with this organization. Being able to text in for client interactions is such a cool feature. Their prices were better than anyone else I could find for... See more

Rated 5 out of 5 stars

Purchased a CO2/propane detector for my converted van. Great product (accurate description, perfect fit), fast delivery (3 business days to GTA) and super responsive Customer Service (never waited for... See more

Rated 5 out of 5 stars

I recently bought four roof top bike carrier/rack from Hitchweb. during installation I was trying to switch the locking arm from left to right. One of the rack had a minor manufacturer defect where... See more

Rated 2 out of 5 stars

Problems began as soon as it shipped. The address was changed when Purolator picked it up from them. When I changed it back to the original address, Purolator penalized me wit 4 more days of shippin... See more

Company replied

Company details

  1. Car accessories shop

About Hitchweb.com

Information provided by various external sources

Hitchweb is your online Canadian hitch store. We operate out of Canada and sell throughout Canada and the USA. We're just as committed now as when we first started 15 years ago to provide the best and most memorable online experience. It's about offering a good selection of brands, competitive pricing, fast delivery and most importantly, satisfying our customer.


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

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Replied to 66% of negative reviews

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Rated 3 out of 5 stars

Overall good experience

Overall, it was a good experience with Hitchweb. Some small, localized knicks and scratches in the paint coating when received. The additional accessories did not initially arrive with the trailer hitch frame due to a courier mixup, however Hitchweb resent within a week. I haven't installed the frame yet, but it appears to be relatively straight-forward.

20 February 2021
Rated 5 out of 5 stars

Hitchweb Rocks!

Glad i found Hitchweb. Needed to get Torklift frame mounts to pick up a recently purchased truck camper. Hitchweb had the best price of all. They shipped the products quickly and they arrived to me on time. I did call Customer Service. Friendly service and was promised to look into shipping quickly. Thank You!

19 February 2021
Rated 5 out of 5 stars

I have made three purchases from…

I have made three purchases from Hitchweb and all have been delivered extremely fast. On the last order I was sent the incorrect hitch, when I called I was immediately answered by a real person that started the exchange process and within a few more days I had the correct hitch with no hassle.

18 February 2021
Rated 1 out of 5 stars

Where is My Hitch... Purulator is a Mess!!!

It's Wednesday and we don't have the part here. In Purolator office they don't know where is the package. In the system says two day ago that is on the truck for delivery, but the truck of delivery is there with nothing. Maybe the package is with a outsourcing company, but they are not sure. The truth is that we don't have the part and my customer is really angry, because we should deliver his car on Saturday. Can you send me another one? can you call somebody at purolator? How can I do to get the part I ordered and paid?

17 February 2021
Hitchweb.com logo

Reply from Hitchweb.com

Hello Alberto,

We apologize for any delay in delivery. The tracking number we have shows it was delivered this morning. If there is any issues please do not hesitate to contact us by phone or email.

Thank you,
HITCHWEB

Rated 4 out of 5 stars

Delivery was quick

Delivery was quick; low cost for quality hitch; hardware and shipping included.

Yet to install but looking forward to enhancing vehicle capability with this hitch.

15 February 2021
Rated 5 out of 5 stars

Very satisfied with the company not so…

Very satisfied with the company not so happy with the courier service wasn’t home when they delivered and didn’t contact me for further instructions. Didn’t know the reason wasn’t delivered until started tracing it was told because had security on my condo entrance they don’t deliver. Very disappointing

15 February 2021
Rated 5 out of 5 stars

Excellent service

Excellent service! Only took 6 days to come (including weekend) the box was in good condition and the hitch had all parts. Best part is the cost was easily half of what shops in town wanted for it.

13 February 2021

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