First off I am very pleased with how easy it was to sign up and everything. Also the free trial is a great promotion. The contacts came pretty quick. However my prescription for one eye was incorrect.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t wear them because there is no astigmatism sphere.
Company replied
Supply is still a problem. Contracting customer service.
Company replied
To dry for my eyes
Company replied
Company details
Written by the company
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
Contact info
The Frames, 1 Phipp Street, EC2A 4PS, London, United Kingdom
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3.4
Average
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refused to refund $ that was taken…
Refused to refund $ that was taken without my permission
23 September 2025
Reply from Waldo Contact Lenses
Thank you for taking the time to review WALDO Jay
We are sorry to hear you feel you have not had a good WALDO experience. WALDO is a subscription service, and the next charge date is advised at checkout, you would need to cancel by this date if you did not want to continue your subscription. This would also have been confirmed in your welcome email, which was sent explaining how the subscription works, how to amend your subscription and what will be charged. Our Terms and Conditions also explains how the subscription works. The 1st subscription order arrives 12 days after signing up for the free trial to ensure you would not be without lenses once the trial has finished.
Anita @ Team WALDO
They didn't stick on into my eyes
9 September 2025
Reply from Waldo Contact Lenses
Hi Yesica,
Thank you for your feedback and I apologize for the frustration you've experienced with us recently.
I am sorry to hear that our lenses were not the best for you.
I've connected with our Customer Service team and they will be reaching out to help.
Best,
Nataska| Team WALDO
Reply from Waldo Contact Lenses
Hi Melinda,
Thank you for your feedback.
We are happy to hear that our service makes getting your lenses quick and easy.
Best,
Nataska| Team WALDO
10 out of 10!!
Love getting my contacts from Waldo, super easy and delivery is always fast!
3 October 2025
Unprompted review
Reply from Waldo Contact Lenses
Hi Suyi,
Thank you for your feedback.
We are happy to hear that our service makes getting your lenses quick and easy.
Best,
Nataska| Team WALDO
i love WALDO!!!
29 September 2025
Unprompted review
Reply from Waldo Contact Lenses
Hi Zen,
Thank you for your feedback.
We are happy to hear that our lenses are working so well for you.
Thank you for taking the time to give us feedback.
Best,
Nataska| Team WALDO
I love that I get them sent out every 6…
I love that I get them sent out every 6 months. I love the convenience.
6 September 2025
Reply from Waldo Contact Lenses
Hi Merry,
Thank you for your feedback.
We are happy to hear that our service makes getting your lenses quick and easy.
Best,
Nataska| Team WALDO
Reply from Waldo Contact Lenses
Hi there,
Thank you for your feedback.
We are happy to hear that our service makes getting your lenses quick and easy.
Best,
Nataska| Team WALDO
Comfortable Lenses and Hassle-Free Service
Waldo makes ordering contacts super convenient and hassle-free. The subscription process is straightforward, deliveries are always on time, and the packaging is clean and professional. The lenses themselves are comfortable for all-day wear and provide clear, reliable vision without irritation.
I really appreciate how simple and stress-free Waldo makes the whole experience compared to traditional contact purchases. Highly recommend for anyone looking for comfort, quality, and convenience.
27 May 2025
Reply from Waldo Contact Lenses
Hi Akeem,
Thank you for your glowing feedback.
We are happy to hear that our service makes getting your lenses quick and easy.
Best,
Nataska| Team WALDO
First rate service and quality
I can count on quick service and the quality of the contacts are top notch. I don't ever have to give it a second thought. I highly recommend this to all of my friends,
19 September 2025
Reply from Waldo Contact Lenses
Thank you for your feedback and recommendation Frank
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Karl
We are so happy to hear the comfort of your WALDO lenses surpasses your previous brand and are working so well for you
Anita @ Team WALDO
Delivery was fast and contact lenses…
Delivery was fast and contact lenses work excellent!
18 September 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Khay
We are so happy to hear your WALDO lenses are working so well for you and they arrive promptly
Anita @ Team WALDO
The quick and easy ordering process
The quick and easy ordering process. They are comfortable wearing lens. I have wore contacts for many years and I love these the best .
3 September 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Lisa, thank you
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you
It's great to hear the comfort of your WALDO lenses surpasses your previous brand and you love them as much as we do
Anita @ Team WALDO
smooth sailing
smooth sailing. Reliable. Never worried about “oh no” I ran out!! Love the company. Appreciate the effort. Makes 1 happy customer, so thank you 😊
27 September 2025
Unprompted review
Reply from Waldo Contact Lenses
Waldo summed up perfectly Aaron, thank you
It's great to hear WALDO is working so well for you
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you Dora for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and it's great to hear we could help
Anita @ Team WALDO
No contact drops
10 September 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Melissa
We are sorry to hear you have found WALDO Hydraboost lenses to be a little dry. We also have the WALDO Hydraboost Plus lenses which has vitamin B12 added to the saline. These help soothe and nourish tired dry eyes. Simply change the lens type in your account to receive these.
Anita @ Team WALDO
Always so helpful with my contact lense…
Always so helpful with my contact lense needs especially during COVID:))
26 August 2025
Reply from Waldo Contact Lenses
Thank you Tammy for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and it's great to hear our customer service team could help
Anita @ Team WALDO
Such great packaging & amazing contacts…
Such great packaging & amazing contacts especially for me I have horrible dry eyes!
16 August 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Lisa
We are so happy to hear the comfort of your WALDO lenses surpasses your previous brand and are working well for your dry eyes.
It's great to hear you love our little blue box too!
Anita @ Team WALDO
Fast shipping easy to work with
6 September 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Ryan
We are so happy to hear WALDO is working so well for you, and your lenses arrive on time
Anita @ Team WALDO
Despite changing my address
Despite changing my address. I did not get this order.
15 September 2025
Unprompted review
Reply from Waldo Contact Lenses
Hi Barbara,
We are sorry to hear you feel you have not had a good WALDO experience.
It could be that the address was updated after the order was generated, hence pulling through the old address. I can see that you had started the chat to help but did not continue, we are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
good overall. delivery takes a while
good lenses but the shipping and delivery is usually late. it said within 2 to 3 days when i ordered it but it came like a week and a half later instead.
18 August 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Ruqayyah
We are so happy to hear Waldo lenses are working so well for you, but sorry to hear you have had a problem with the deliveries and will look into the delay.
Our customer service team are more than happy to help at hello@hiWaldo.com and it's great hear they could help you
Anita @ Team Waldo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.