I’m a car owner. They sit on your earnings for months, string you along when you complain. They have done this repeatedly and each time give the same waffly rubbish about ‘changing our payment system’... See more
Company replied
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See what reviewers are saying
This business is much needed in the UK (I live in London) and overall I am happy with my experience – it is easy to hire the car, get in contact with the owner, and the UX is relatively painless.... See more
Company replied
I’ve hired different cars a few times with Hiya car, never any problems. I especially like the cars with the option to pick up and drop off through the app without having to meet someone, it gives e... See more
This company offer an excellent service that on the whole works very well. However this time they for some reason believe I've gone over the daily mileage of 450 miles per day. They're investigating s... See more
Company details
About Hiyacar
Written by the company
🔎 Local cars from trusted owners
📱 Simple pricing and no deposit!
🚙 Search, book and drive
📱 Simple pricing and no deposit!
🚙 Search, book and drive
Contact info
86 - 90 Paul Street, EC2A 4NE, London, United Kingdom
- 020 3856 8900
- support@hiyacar.co.uk
- hiyacar.co.uk
3.0
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service the car was…
Excellent customer service the car was perfect all in all a great experience would recommend to everyone
30 December 2024
Unprompted review
I had a great experience with Hiyacar
I had a great experience with Hiyacar - booking was easy, my car lender was friendly and helpful, and pick-up and drop-off went smoothly - it was a simple and good value way of hiring a car for a few days.
27 December 2024
It was great
23 December 2024
Will recommend very handy to drive
Will recommend very handy to drive. Easy to use apps
26 December 2024
Unprompted review
An excellent alternative to traditional car hire and car-sharing companies.
Hiyacar came to my rescue as I left it very late to hire a car on Christmas day. It's website and app is very easy to use and it's customer service via whatsapp is very efficient and responsive.
25 December 2024
Best Hire Company
As a regular customer personally, I would say that they are better than any other hire companies, Especially in London (tower hamlets).
Customer service extremely lovely and friendly!!! they respond within two minutes. They also are very catering to any needs and complications. As a single mother I am grateful that this company is extremely efficient! their rates very cheap and very reliable.
I would recommend them to anyone who is looking to travel around, but may not be able to own a car I would recommend them first!!!! :)
22 December 2024
Superb Duper Service👌
Hiya is very fast in responding when we need help. I'm very thankful to all the agents that has helped me in various occasions. I'm glad to have registered with Hiya. Very Happy to have my dealings with you.
28 December 2024
Very convenient
Very convenient. All paperwork done on easy to use app. The car I hired was by no means a new car but it was cheaper than what other car hire companies had to offer.
27 December 2024
easy to use
easy to use,
means I don't have to buy a car or go via hire car companies
an great green option
hope more people add their cars in the coventry area
20 December 2024
I have used Hiyacar van as an…
I have used Hiyacar van as an alternative to Zipcar which is winning by value for money and coverage.
I would appreciate having more Hiyacar vehicles around my area – East Finchley, as well as lower prices to match Zipcar`s at the least.
15 December 2024
Highly recommended
Simple user interface, clear communications: very convenient and easy. Highly recommended.
26 December 2024
Very easy to use app
Very easy to use app, everything worked as it should. Recommended.
25 December 2024
Car had too many problems.
The customer service was excellent, quick and fast response. However I did not have a pleasant driving experience. The car was very dirty. Full of leaves and muds inside the car. Left over customers cloths. Clutch not working properly. Biting point too high. Needs fixing. Engine suddenly turns off. Kept saying tyre pressure needs adjusting and no immobilizer. Had to turn on and off the car after so often. The car probably had no service done to it.
24 December 2024
Reply from Hiyacar
Hiya Mahmudar,
We are truly sorry to hear about your recent experience and sincerely apologise for the inconvenience caused by the issues you encountered with our vehicles. We understand how frustrating this must have been, especially considering the impact it had on your driving experience.
Our team takes your feedback very seriously, and we will address the points you have raised.
Customer satisfaction is at the core of what we do, and we would like to make this right.
Thank you for bringing this to our attention.
Kind regards,
Hiyacar team
Just brilliant 🤩 So easy
Just brilliant 🤩 So easy, so helpful, convenient and efficient!
22 December 2024
Very Easy Process
Very easy transaction and smooth pick up. The instant acceptance feature meant we could be on our way immediately.
22 December 2024
Straightforward Process
Straightforward process, great UI of the app. Support team is 24/7 available.
Only negetive comment is that Insurance fee is quite high.
16 December 2024
I always rent cars through Hiyacar
I always rent cars through Hiyacar! It’s my fav app. Good rapport price-quality-facilities-distance!
8 December 2024
Unprompted review
The flexibility and online instant…
The flexibility and online instant interaction if any problems occur always helpful and reliable excellent service
6 December 2024
Unprompted review
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