Hodge Jones & Allen Solicitors Reviews 1,532

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and dedication, highlighting their supportive and compassionate approach. Many people found the service to be exceptional, noting the clear communication, prompt responses, and the team's commitment to achieving positive outcomes for their claims. Reviewers frequently felt well-supported and informed throughout their entire process. However, some customers also noted dissatisfaction with the company's communication and responsiveness, mentioning slow replies and a lack of follow-through. A few people felt that the firm was unhelpful and lacked empathy, particularly when dealing with complex or non-standard cases, and expressed concerns about their willingness to take on certain claims.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Consumers generally express high satisfaction with the service received. Many reviewers highlight the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Claim

Reviewers highlight positive aspects of claim handling. Many customers express satisfaction with the... See more

Response time

People report positive experiences with response times. Many customers highlight prompt and instant replies,... See more

Based on these reviews

Rated 5 out of 5 stars

I highly recommend Karen Mann and her team at Hodge Jones & Allen. I was involved in a car accident where I was unable to get the other driver's number plate, which made the situation very stressful.... See more

Company replied

Rated 5 out of 5 stars

Raj and his team were fantastic support in representing myself and my boss through a very complex and stressful case. He provided a light in the dark and guided us through all possible scenarios and a... See more

Company replied

Rated 5 out of 5 stars

We went to this firm on the recommendation of a criminal barrister friend of ours. We were referred to Michael Ackah and he called us back very quickly and went into a really helpful amount of detail.... See more

Company replied

Rated 5 out of 5 stars

Ms. Riffat and Araba were absolutely amazing during my case. They went above and beyond, and the results could not have been more positive. I have no words to express my gratitude. I was truly lucky t... See more

Company replied


Company details

  1. Lawyer

Written by the company

Hodge Jones & Allen is one of the UK’s most progressive law firms, renowned for ‘doing things differently’ and fighting injustice. We offer a broad range of personal legal services offering high calibre advice from specialist solicitors.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Critical Procedural Failures in Criminal Defence – Do Not Rely on Them for Expert Evidence

I instructed Graeme Hydari and his team at Hodge Jones & Allen for a criminal matter at Staines Magistrates' Court in 2021. My experience was devastating due to fundamental procedural errors regarding critical expert evidence.

My defence relied on an expert report from a world-leading professor at Cambridge University, which diagnosed me with Autism and explained my lack of malicious intent. Instead of serving this vital report correctly as Expert Evidence under Criminal Procedure Rules Part 19, Mr. Hydari’s team served it as a Section 9 Lay Witness Statement (a mechanism for uncontested facts).

Furthermore, despite knowing the trial date well in advance, they served this notice only 5 days before trial, breaching the statutory 7-day objection period.

At trial, the prosecutor accepted the diagnosis but successfully objected to the report’s admission because of this incorrect and late filing. Consequently, the expert evidence regarding my intent was excluded, and I was convicted. My solicitor made no attempt to adjourn or rectify this error at court.

I have documented proof of these filing errors from their own correspondence. If you have a complex case involving mental health or expert evidence, I cannot recommend this firm. Their negligence in handling basic criminal procedure stripped me of my primary defence.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

It was great working with Karen

It was great working with Karen
I used Hodge and Jones for an insurance claim.
I highly recommend this solicitors
Karen was great at explaining and make sure i understood everything along the way.

3 November 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for leaving a 5-star review. We’re pleased to hear about your positive experience with Karen Mann and have shared your kind praises with her. If you require any further assistance, please don’t hesitate to reach out to us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Karen Mann deserves more than five 🌟 stars

Best solicitor used Karen twice excellent service five star plus

16 December 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for your 5-star review. We’re delighted to hear about your positive experience with Karen Mann and have shared your lovely feedback with her. If you need any help in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

The understanding and empathy Ashley…

The understanding and empathy Ashley gave me.

2 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for your 5-star review. We’re pleased to hear about your positive experience with Ashley. If you need any further assistance, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Second time around!

Having contracted a life threatening infection in unusual circumstances some years ago I needed expert support and advice. That is just what HJA and Karen Mann provided with a successful outcome. That I should suffer significant injuries in an accident through no fault of my own 4years later was to my great misfortune. Nevertheless I knew that I could return to Karen with confidence and I am pleased to say that older and hopefully wiser we have between us been able to put this behind me. Many thanks indeed for your professionalism.

16 December 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you so much for the 5-star review. We're thrilled to hear about your positive experience with Karen Mann, and we've shared your kind comments with her. If you need any further assistance, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Rebecca and the HJA team. She was incredibly supportive throughout the entire process, clearly knowledgeable about the matter, and always responsive to my questions and concerns. Their guidance made a stressful situation much easier to navigate, and I felt well-informed and confident at every stage. I highly recommend their service.

31 July 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for the 5-star review. We’re happy to hear about your positive experience with Rebecca and the team, and your thoughtful feedback has been passed on to her. If you need any help in the future, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

The solicitor had good listening ears…

The solicitor had good listening ears and was very supportive

8 December 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for the 5-star review. We’re delighted to hear that you had a positive experience with our solicitors and found them very supportive. If you require any assistance in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Housing

I was represented by Gregory Horne in a recent housing matter. Gregory proved to be a highly skilled and diligent solicitor who was able to explain the relevant issues concisely and to navigate the minutiae of the case with ease. I would unreservedly recommend Gregory and Hodge Jones & Allen to anyone seeking legal advice.

27 November 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for the 5-star review. We’re delighted to hear about your positive experience with Gregory Horne and have passed along your kind comments to him. If you need any assistance, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Elizabeth Andrewartha has been amazing …

Elizabeth Andrewartha has been amazing at supporting us throughout our situation. She is exceptional. Thank you so much for ensuring we had the most positive result from a negative experience. Thank you for demonstrating such consistency and drive. It has been a life changing result for my son and I am truly grateful..

26 November 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for your 5-star review. We’re thrilled to hear about your positive experience with Elizabeth Andrewartha and have shared your kind comments with her. If you need any assistance in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

My experience was good

My experience was good . Always kept me up date , it's been a pleasure you sorting my claim out thanks mrs gilbert

26 November 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for leaving a 5-star review. We're delighted to hear that you had a positive experience with us. If there’s anything we can help you with, please don’t hesitate to reach out - we're always here to help.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Thank you sioned Roberts …

Thank you sioned for your efficiency diligence and care in getting my housing situation resolved. Thank you for most of all for having a very humanistic approach to my situation. It was nice just having someone to vent to during this difficult times. Your kindness reminds with me always ..

19 November 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for taking the time to leave a 5-star review. We’re delighted to hear about your positive experience with Sioned Roberts and have shared your kind comments with her. If there’s anything further we can assist you with, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Jessica is a very good solicitor and I…

Jessica is a very good solicitor and I would recommend her to anyone in the position I was in.

16 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for your 5-star review. We’re so pleased to hear that you had a positive experience with Jessica, and we’ve shared your kind feedback with her. If there’s anything further we can help you with, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Very good

Very good, polite and helpful best I have been with

1 November 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review. We’re very grateful for your kind words and are pleased to hear that you found us helpful and polite. If you need any further assistance, please don’t hesitate to get in touch with us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Excellent Service – Police Caution Successfully Removed

I contacted [Darrell Ennis-Gayle /Hodge Jones & Allen Solicitors] for help removing a police caution from my record. From the first consultation, they explained the process clearly and kept me informed every step of the way. Darrell were professional, approachable, and handled everything efficiently.

What I appreciated most was his empathy and discretion — he made a stressful situation much easier to deal with. Thanks to his hard work, my caution was successfully deleted from the Police National Computer.
It can be a timely process but be patient, honest and provide as much information as you can to support your statements and application.

I’m extremely satisfied with the service and would highly recommend Darrelle to anyone seeking help with police record issues or data deletion matters.

31 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon Nigel,

Thank you for the 5-star review! We’re pleased to hear about your positive experience with Darrell Ennis-Gayle, we have passed your lovely comments on to him. If you need any assistance, please feel free to reach out to us as we're here to help.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

The perfect balance of professionalism & compassion

I would like to express my sincere appreciation for the professionalism and dedication shown by Rebecca Coates. Throughout an extremely challenging divorce process, Rebecca demonstrated exceptional skill in conflict management and displayed remarkable patience and composure when dealing with a difficult respondent.
What stood out most was Rebecca’s empathy and understanding towards my family during this is elongated process, a process that was through no fault of her own I might stress. Rebecca’s balanced professionalism with genuine compassion, ensuring we felt supported, informed, and reassured throughout the entire process.
I am deeply grateful for her commitment and expertise, I would highly recommend Rebecca to anyone seeking a solicitor who combines strong legal knowledge with empathy and integrity.

27 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We’re delighted to hear about your positive experience with Rebecca Coates, your praises have been passed onto her. If there's anything else that you would like our assistance, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Top service

Sarah Townsend was from the start very professional and responded very quickly to my emails and was very helpful with any aspect of my claim

6 November 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon Cliff,

Thank you for the 5-star review! We’re happy to hear about your positive experience with Sarah Townsend, your lovely feedback has been shared with her. If you need any help in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

A great thank you from elizabeth…

A great thank you from elizabeth andrewartha and justin and eliza for representing me they all did an amazing work they gave me great hope and reasured me, im very greatful to all of you best of luck
From Faraz

30 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We’re pleased to hear about your positive experience with Elizabeth Andrewartha, we appreciate your lovely feedback. If you need any assistance in the future, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

My experience has been the great

My experience has been the best. They have been very supportive from day one. Their service to me was very satisfactory.

21 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning Thomas,

Thank you for the 5-star review! We’re delighted to hear about your positive experience with our firm, your feedback means a lot to us. If you need any further assistance, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Exceptional service

Thank you so much to Usheena. She is the honey darling of this firm. Her sweet nature and patient approach helped me a lot. She got me excellent compensation from my old employer and made them pay for treating me badly. She has changed my life forever. Thank you.

30 September 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for the 5-star review! We’re thrilled to hear about your positive experience with Usheena Patel and have shared your kind words with her. If you need any further support, please don’t hesitate to get in touch with us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Top notch help

From start to finish hja where here for me always making sure I was informed and kept up to date with my case

27 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for the 5-star review! We’re delighted to hear about your positive experience with us and are pleased that you were overall satisfied. If you need any help in the future, please don’t hesitate to reach out to us.

Best wishes

HJA Client Care Team

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