Its been 3 weeks and no provider has contacted me although they took the money out right away, have tried contacting support and waiting room with no reply.
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See what reviewers are saying
Board certified Texas Dr. that listened to my concerns & diagnosed me without having to leave my home. When you have a fairly straightforward issue (sinus infection), it’s nice to not have to go thr... See more
Everything was great. Just need improvement on decreasing wait time and there is a need for an active customer service line with live agents you can talk to or so that you can call back if there is an... See more
Service delivered was fast and no-nonsense. Helped me to get the care I needed quick. A slight hiccup when the prescription written was incorrec but the team reached out and fixed it within 12 hours.... See more
Company details
Written by the company
White Glove Concierge Telehealth
Contact info
United States
- patients@hlthi.life
- hlthi.life
4.0
Great
41 reviews
Replied to 22% of negative reviews
Typically replies within 1 week
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Its been 3 weeks and no provider has…
Its been 3 weeks and no provider has contacted me although they took the money out right away, have tried contacting support and waiting room with no reply.
20 November 2025
Unprompted review
Great appointment quick and easy
27 October 2025
Unprompted review
Never herd from them after paying them.
Never herd from them after paying them.
10 October 2025
Unprompted review
Never heard from anyone
Never heard from anyone. Money was taken out of my account.
19 October 2025
Unprompted review
My experience during the appointment…
My experience during the appointment was great! The doctor was very attentive, explained everything clearly, and made me feel comfortable throughout the visit. I really appreciate the care and professionalism
19 October 2025
Unprompted review
It took a while to speak with someone…
It took a while to speak with someone but overall it was good
18 October 2025
Unprompted review
Worked like a charm
Service delivered was fast and no-nonsense. Helped me to get the care I needed quick. A slight hiccup when the prescription written was incorrec but the team reached out and fixed it within 12 hours.
5 October 2025
Unprompted review
Completely fake
Completely fake. Was shown my medication would be 50 dollars and Called into the pharmacy. 600 dollars later I realized I was lied too. I DO NOT RECOMMEND.
3 October 2025
Unprompted review
Reply from Hlthi
Hi Christopher,
We’re sorry to hear about your experience and appreciate the opportunity to clarify. The $49 you saw on our site covers your virtual visit with a licensed provider, including the evaluation and prescription (if medically appropriate).
Medication prices, however, are determined by the pharmacy, not HLTHi — and can vary based on brand vs. generic, dosage, and insurance or discount card use. There’s nothing fake about your visit; you spoke with a real, licensed doctor who issued a valid prescription.
If you’d like, our support team can help you find a more affordable pharmacy option for your prescription — please reach out at support@hlthi.life
.
Everything went well
Everything was great. Just need improvement on decreasing wait time and there is a need for an active customer service line with live agents you can talk to or so that you can call back if there is any concerns instead of emails. I didn’t receive my doctors note which was put in the information I put in and couldn’t talk to the doctor about it.
1 October 2025
Unprompted review
Prompt and courteous service!
30 September 2025
Unprompted review
The prescriber did not write that it…
The prescriber did not write that it was a controlled substance. And now the Pharmacist can only dispense a partial fill
27 September 2025
Unprompted review
Reply from Hlthi
Hi Emma,
Thanks for sharing this, and we’re sorry for the frustration. To clarify: whether a medication is a controlled substance is determined by the medication/DEA classification—not by what the provider “writes” on the script. Our licensed provider evaluated your case and, when medically necessary, issued a valid prescription.
Once the prescription is sent, the pharmacy decides how it’s dispensed (including any partial fills) and may require extra verification. From what you’ve described, it sounds like a Prior Authorization (PA) may be required by your insurance or the pharmacy. They typically provide a PA form or instructions for the prescriber.
Please email any PA forms or instructions (photos/screenshots are fine) to support@hlthi.life
so we can help your provider complete it and assist you with pharmacy options.
The Dr was extremely thorough and…
The Dr was extremely thorough and seemed genuinely concerned. Great televisit.
26 September 2025
Unprompted review
Dr Gentles
Dr. Gentles was extremely kind and thorough. Would recommend this service to anyone and everyone.
23 September 2025
Unprompted review
Doctor was very nice and got me what I…
Doctor was very nice and got me what I needed to take away my tooth pain. This is the cheapest site only $29 for a web visit . I will be a returning patient for sure.
21 September 2025
Unprompted review
Fabulous service
Every year my employee insurance premiums go up and the amount of services goes down. Doctors leave the network and you have to go hunting for a new doctor. Then you have to get an appointment which could be months out. It's discouraging and there is no continuum of care. You go without your meds and your health declines and your stressed out.
Well not anymore with this service! I am so happy to have found them! I was able to meet with a doctor in no time and my meds were sent to my local pharmacy.
Seriously, this service is great.
17 September 2025
Unprompted review
My physician was super amazing
My physician was super amazing. I was nervous, but he was very kind, attentive, and provided amazing patient education. I will be using him for my follow up appointment.
14 September 2025
Unprompted review
Great communication and very fast and…
Great communication and very fast and efficient response
13 September 2025
Unprompted review
Excellent experience! Definitely recommend!
Dr. Pinedo was the best! Kind, thoughtful, responsive!
12 September 2025
Unprompted review
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