HM Cosmetics Reviews 

319
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly welcoming, friendly team who consistently make everyone feel completely comfortable, valued, and relaxed from the moment they arrive at the premises. Consumers note that the professional staff provide detailed explanations and exceptional customer care throughout every single beauty procedure. Though some customers initially felt nervous before their appointments, the supportive personnel quickly put them entirely at ease with reassuring conversations. Reviewers consistently highlight the stunning and exceptionally clean salon environment, expressing absolute delight and full satisfaction with their wonderful aesthetic results.

What people talk about most

Staff

Consumers find staff to be positive, highly professional, and welcoming during every visit. Reviewers... See more

Service

Users describe positive interactions with service, highlighting professional staff who make consumers feel... See more

User experience

Reviewers highlight positive aspects of user experience, frequently mentioning that staff members are... See more

Product

Clients share positive opinions on product, expressing high satisfaction with cosmetic treatments like lip... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that consumers are made to feel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my first time having Botox and I was a little nervous, but Olivia was absolutely amazing! She instantly put me at ease, explained everything clearly, and made the whole experience so comfortabl... See more

Company replied

Rated 5 out of 5 stars

I’ve been coming here for Botox and fillers for years, and I couldn’t be happier! The whole process is always so thorough and professional — everything is clearly explained, and I always feel complete... See more

Company replied

Rated 5 out of 5 stars

I had Lip Blush with Robyn, she was so knowledgeable and professional. Reassured me throughout the treatment and spoke me through what was happening at each step. I was so anxious about the pain but a... See more

Company replied

Rated 5 out of 5 stars

Amazing salon! I’ve been here a few times now and will definitely keep coming back. Everyone is so lovely, it’s super clean, and I always leave feeling 10/10. I recently had the 3ml glow up package wi... See more

Company replied


Company details

  1. Cosmetics Industry

Written by the company

Here at HM Cosmetics, we have 1 goal in mind; to make you feel comfortable from the second you walk through our salon doors, until the moment you leave. We believe that everybody deserves to feel great about themselves. We offer an exclusive range of industry leading non surgical cosmetic treatments as well as general beauty treatments. Our local friendly team have been carefully selected and trained to the highest standard. With constant innovation within the beauty industry, we strive to be the best at what we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(319)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would 1000% recommend

Beautiful salons, I have visited both Sidcup & Greenwich, lovely staff. Would recommend to anyone. Great prices and always has special offers. Top service & treatments.

4 June 2024
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Hey Leah, thank you so much for this beautiful review, we always love having you and cant wait to see you again soon x

Rated 5 out of 5 stars

10/10 everytime I visit

10/10 everytime I visit. The girls are very informative and full of expert knowledge when it comes to anything aesthetics 👏 Robyn literally slays my tweaks every time

14 June 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much Louise! This is so sweet, we cant wait to see you again soon!

Rated 5 out of 5 stars

Review

The best on the planet, I wouldn’t go anywhere else or trust anyone. Experience is high standards and treated very well. I get so may complaints on my face and couldn’t recommend them more!

13 June 2024
Unprompted review
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Reply from HM Cosmetics

Thank you Ellen! We are so glad you love your results and hope you are feeling more confident!

Rated 5 out of 5 stars

Always amazing service

Always amazing service and the ladies always do what is best for you. The only ones I will ever let touch my face I’ve never been anywhere else and will never look to go anywhere else.

6 June 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much Heather, you're always such a delight to have! We cant wait to see you again soon xx

Rated 5 out of 5 stars

10/10 every time !

I come here every month to get my lashes done, and I would never go anywhere else. Ever. Again!
Jasmine’s lashes are amazing every single time! I also come here for filler every now and again and the team are really good at providing advice and help with the look you are going for x

1 June 2024
Unprompted review
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Reply from HM Cosmetics

Hey Demi! Thank you so much for such a lovely review, we absolutely love having you beautiful and cant wait to see you soon xx

Rated 5 out of 5 stars

Great professional place to go

Great place to come. Chloe is a professional in all aspect of the word Therpist. I would visit her salons again.

1 June 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much for this review this is such a compliment! But I think you mean Holly haha! We hope to see you again soon xxx

Rated 5 out of 5 stars

The best around!

Have been going to HM Cosmetics for a few years. The girls are always so friendly and welcoming and very professional. My lashes and eyebrows are perfect every time. I wouldn’t go anywhere else x

3 June 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much Katie! You are an OG Angel! We love you xxx

Rated 5 out of 5 stars

What amazing experience

What amazing experience, service and skill HM offers! I was put at ease in my initial consultation and every step of my treatment was explained clearly. The end result was amazing microbladed brows. All of the girls are so friendly and you are treated professionally but personally. Thank you! I highly recommend HM Cosmetics

28 May 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much for this review! We are so pleased that you had an amazing experience, we really hope to see you again soon! xx

Rated 5 out of 5 stars

Lip Blush Treatment with Robyn

I had lip blush done with Robyn and I am so pleased with the whole process from start to finish💗Firstly, the girls are so quick to respond via Instagram DM prior to me even booking and were happy to answer any questions I had. I booked and from the minute I walked in Leanne was so lovely and put numbing on straight away and got me to fill out the forms and offered me a drink too and they have a whole fridge full of fizzy drinks which I’ve never been to anywhere that offers that which was just so nice!! I then had lips with Robyn and she was so lovely, I told her what I was after and she delivered!! She was so informative throughout so if you are scared of needles or have a low pain tolerance or have anxiety you definitely don’t need to worry as she was telling me step by step what she was doing and making sure I was okay and telling me how good they looked while she was doing them too 😍 She was so quick to reapply the numbing throughout the whole process, she would do the upper lip and leave the bottom lip numbing and vice versa so for an invasive treatment i didn’t feel a thing which was so good! Robyn made sure I was happy with them and went through all the aftercare, and I was a bit shaky when I was leaving and Leanne gave me another drink for the journey home which was just so sweet as well 🥹 I’m so happy with my lips and the 10/10 service I received thank you HM x

18 May 2024
Unprompted review
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Reply from HM Cosmetics

This is the sweetest review we cant thank you enough Ibby! We are all so pleased you feel comfortable here, you're at home here! Its so important to us so were so glad you had no worries with us, we love having you and really hope to see you soon beautiful! xxx

Rated 5 out of 5 stars

Great place

I really like this establishment the girls are so nice and accommodating. All work carried out is to a high standard, I will continue to get my treatments with them as they have won my trust ……. They are very professional

20 May 2024
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much that means everything to us! We cannot wait to see you again xx

Rated 5 out of 5 stars

Love this place

Love this place! Have been coming for years having different treatments. Always 100% satisfied with results. All girls are warm, friendly, professional and extremely good at what they do. Cannot recommend enough.

21 May 2024
Unprompted review
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Reply from HM Cosmetics

Hey Lindsey! Thank you so much we really love having you, you are just a beautiful woman inside and out! Cant wait to see you again xx

Rated 5 out of 5 stars

Had my lips done with Tazmin

Had my lips done with Tazmin, love them soo much! Tazmin was so nice any friendly and made me feel calm when I was nervous ♥️

21 May 2024
Unprompted review
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Reply from HM Cosmetics

Were so glad you felt comfortable, our Tazie is the best at putting people at ease! We really hope to see you again soon xx

Rated 5 out of 5 stars

Been visiting HM for some time & can…

Been visiting HM for some time & can honestly say all the girls are great, incredibly knowledgeable, friendly & professional. It is obvious that they love what they do & where they do it, (the clinic is always spotless)
I am always happy with my results.
Thanks HM family ❤️

16 May 2024
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much beautiful, this is the sweetest! Were so glad you love coming here and we always love having you xxx

Rated 5 out of 5 stars

100% recommend HM Cosmetics!

I’ve been to HM cosmetics a couple of times for lip filler but I decided to book myself in for lashes instead of going to my usual place. As always the customer service is absolutely amazing, the atmosphere is so lovely and bubbly and you instantly feel so comfortable, you’re always offered a drink while you’re waiting and it’s just an overall amazing experience. I am absolutely IN LOVE with my lashes, the girl who did them did such an amazing job and I will be coming back for all of my infills, she made sure I was comfortable and done them exactly how I envisioned them. I wish I had chosen to have my lashes done here sooner! They are exactly what I was looking for and they’re so full and have the perfect amount of volume. I will never stop telling people to go to HM cosmetics, unlike other places you can really feel the love the ladies here have for their work.

30 April 2024
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much for such a beautiful review Zena! We are so so happy you love your lashes, as we really love having you! We cant wait to see you again soon xx

Rated 5 out of 5 stars

The best around

My go-to-girls! The Salon is always tidy, beautifully decorated and clean. All of the team are so friendly and helpful.
Prices for lashes may seem a little higher than salons nearby, but do not be put off by this. The service is worth every penny. They are thicker, fluffier and last so much longer than anywhere else around (3 weeks pass before I think about my infills) all while keeping my natural lashes healthy! ❤️

23 April 2024
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Hey Marie, thank you so much for this beautiful review. We absolutely love having you and cant wait to see you again x

Rated 5 out of 5 stars

This will be the place I go to for lip…

This will be the place I go to for lip filler for the rest of my life! I love the way they come out every time, I love the treatment, the vibe, the staff and the fact that there’s even advice for aftercare.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Had my lips done by Robyn

Had my lips done by Robyn, she had done an amazing job with it and knew what I wanted too. Looking forward seeing her again for my forehead top up 🥰 I’ve used my daughter’s account as I don’t have account for Google.

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Very reassuring and friendly, love the results

Felt very reassured when getting my lips done here as I’m not the best with needles! Was such a good and quick experience. Very happy with the results and they are exactly how I wanted them☺️ and had hardly any swelling/ bruising in comparison to having them done somewhere else before . Thank you!

6 April 2024
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Hey Leigha! Were so glad you had a good experience, and so happy you love them! We cant wait to see you again xx

Rated 3 out of 5 stars

It wa a pleasant experience and my…

It wa a pleasant experience and my lashes look amazing however my left eye was not done properly as it’s irritating my eyes and left me constantly trying to brush them away from my eyes as it hurts. A few of my lashes started falling off as soon as I left which was very disappointing. I think I didn’t get what I requested coz I wanted full medium length lashes but got short volume lashes. I think I would have to make it clear next time on what I expect instead of what I got.

9 April 2024
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Hello Aji! We had a full consultation about the lashes you'd like, where you showed us some photos and of course expressed that your lashes are quiet weak (this could be the reason for a few falling out), so we discussed some options and agreed which lashes to go for, which you said you were very happy with when you left! So were sorry to hear you aren't completely happy, However if there is anything at all we can do to make sure you have a much better experience next time please do contact us, we are more than happy to also put a few more in for you! We loved having you and really hope we see you again soon beautiful xxx

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