While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.0

Average

TrustScore 3 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid…

I recently built a HMO and the fire risk assessment is inaccurate. They do not do their homework for the specific requirements of the borough!

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Fire safety report was done incorrectly despite paying over £300. Avoid

30 May 2025
Unprompted review
Hmoserviceslondon logo

Reply from Hmoserviceslondon

Hi Danial,
Our team has reached out to you for more information as to why you are unhappy with our service.
We aim to ensure that all our customers feel supported and strive to ensure that concerns are addressed and answered.
Best,
HMO Services Team

Rated 4 out of 5 stars

Property licencing ..put your trust into HMOservices

I would like to give HMOservices London a big thumbs up for the whole process of attaining a. Landlords Licence,They supply a tier of packages that were clearly communicated.So we knew what was on the Pack so to speak.Along the way things got bumpy through no fault of their own. There were issues to resolve but we all got there after a year.I would like to showcase one person who was exemplary throughout the year of dealing with us.This is Adele Brennan.Her delivery of customer services is second to none.There were some issues and she found ways of navigating through them responsively,Applying for a Landlord licence has been a learning curve especially if there are issues along the way.After all of this i would be happy to recommend and advise another llicenceless landlord to seek out the expertise of HMOservicesLondon.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

HMO licence sorted out

I live outside the UK. I asked HMO Services to help me get an HMO licence and that's what they did. Straight up - no fuss. Good, professional service.

24 September 2023
Unprompted review
Rated 5 out of 5 stars

Made a daunting task so easy!

I approached HMO Services with a small portfolio of properties after receiving new licencing requirements. This really took me by surprise and got me quite concerned. After speaking to HMO Service this soon changed. They explained all the requirements to me and the solution they can provide to cover them.
They arranged directly with my tenants in regards to access for surveys and works required. I am relived they are there to keep me compliant.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Professional, courteous and knowledgeable

I've found the HMOServiceslondon team to be professional, courteous and knowledgeable. They reply promptly to my questions and have kept me regularly informed of progress. I would highly recommend them to anyone faced with an HMO licence application.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

I'll continue to use HMO Services

I've used Paul and the HMO Services team for all of my HMO licence applications to date (and will continue to do so!). I've found the level of knowledge/expertise to be 1st rate (there's nothing they don't know or can't find out), their service is friendly & professional and their turnaround times are very good. Consequently I've referred them to friends and colleagues.

14 October 2022
Unprompted review
Rated 1 out of 5 stars

STAY CLEAR of this company during the…

STAY CLEAR of this company during the lockdown Paul Conway ripped me off £250
He just kept pestering me to pass over £250 to get the ball rolling for my HMO as I really wanted to do everything legally buy getting a HMO license. He took my £250 and did nothing at all.
Please save your money and shop elsewhere. There are other cheaper places than him and companies that can process your HMO Licience without being ripped off. All he wants is your money !! STAY CLEAR SAVE YOUR MONEY

19 April 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

I had a complicated situation and wouldn't have been able to apply for an HMO licence without professional guidance. Hmoserviceslondon were very helpful and knowledgeable and did everything I needed. They answered questions promptly and courteously and my experience was entirely positive. Hence I would highly recommend them

20 September 2022
Unprompted review
Rated 4 out of 5 stars

HMO services london assistance

HMO services London did some work for me regarding some HMO issues I was experiencing with my flat.It was a chore for me having to go trough the ins and outs. HMO services London assisted me trough the options rules and regulations in order to do what was right for me.

7 July 2022
Unprompted review
Rated 1 out of 5 stars

Stay away stole my money during…

Stay away from HMO SERVICES LONDON PAUL CONWAY stole my money during lockdown - kept calling to make the payment I never received any services - I am taking him to court in the matter of time, so he will receive documentation via post - STAY AWAY SHOP ELSEWHERE
So unprofessional - I will continue to let people know about this scamming thief !!

5 December 2021
Unprompted review
Rated 5 out of 5 stars

They are reliable and professional...

I had initially posted underrated feedback but I can say HMO Services London is reliable and they definitely helped me through my HMO licensing application process. The application is still in progress and whenever required they do pitch in and provide me input. I will be using them soon for another HMO property.

17 August 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look