Trying to return shoes but Customer Service is very obstructive. Been offered 15% back and sell shoes to à friend or someone else. Been offered a replacement pair of shoes.. nice but nit what I want.... See more
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Disgusting customer service. Do not recomend. STAY AWAY!! I ordered shoes which are uncomfortable. I emailed them and asked how to return the shoes as there website states clearly that theybhave... See more
A follow up to my previous review the message is the same: beware and stay away! I have managed to secure my refund eventually via paypal after 2 months and after appealing the case! Hobibear was obst... See more
People complaining about the shipping time and return cost clearly can't be bothered to even read the T&Cs! All shoes I've got from Hobibear are of high quality and most importantly they are made to f... See more
Company details
Written by the company
With 20 years of experience in shoemaking, Hobibear focuses on footwear design and development with a sustainable philosophy and a focus on foot health!
Contact info
United Kingdom
- service@hobibear.co.uk
- hobibear.co.uk
1.7
Bad
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent shoes made to fit human feet at an affordable cost price
People complaining about the shipping time and return cost clearly can't be bothered to even read the T&Cs! All shoes I've got from Hobibear are of high quality and most importantly they are made to fit a human foot - wide toe box, flexible sole and overall very comfortable.
20 January 2025
Unprompted review
Don't bother.
Don't bother. The shoes are cheap made Chinese products and don't have a return address in the UK so you'll be paying over the odds to return them. Which is likely, because the sizing was so poor.
8 November 2024
Unprompted review
For all UK customers note that this is…
Beware all UK customers that this is a Chinese factory drop shipping from China.
Their returns depot is in Germany and they will expect you to pay to return any product there.
I needed to return a pair of child shoes and it cost me £15, a 1/3 of the value of the shoes. They were then returned to me weeks later with no reason as to why.
Their customer service is non-existent.
Be warned.
23 October 2024
Unprompted review
Slow shipping, expensive returns, hassle
Items take 9 days to arrive and return postage is £30+ to America.
Wrong size shoes so tried to return. 5 Emails back and forth to get the return address which is not on their site.
Avoid like the plague! Save yourself!!
24 July 2024
Unprompted review
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