Hockerty Reviews 22,347

Reply from Hockerty

May 28, 2026

Dear Paul,
Thank you so much for taking the time to share such a detailed review! 😊

We’re truly delighted to hear that your 3-piece suit fit you exactly as expected and that the whole experience — from choosing the fabric to receiving your order on time — met your expectations.
Your comment perfectly reflects what we strive for at Hockerty: giving every customer, regardless of body shape or size, the opportunity to wear garments that truly fit and represent them. We especially appreciate your mention of the fit guarantee and the value of taking accurate measurements — it really does make all the difference with made-to-measure clothing.
It means a lot to know that the online experience felt trustworthy and worthwhile for you. We’ll be very happy to welcome you back again for your next custom piece!

The Hockerty team

Reply from Hockerty

May 27, 2026

Hi JS,

Thank you so much for your review!

Simple and positive — we love to hear it 😊 We’re really happy that you had a great experience with us.

Thank you for your trust and for being part of the Hockerty community!

The Hockerty team

Reply from Hockerty

May 28, 2026

Hello SP,

Thank you for sharing your experience so openly. I’m glad to read that there were some positive aspects, but I’m sorry that the final result did not fully meet your expectations, especially regarding the visible stitching and the fit.

You are right that these details matter, particularly with made-to-measure garments. I also appreciate your fair comment about the alteration contribution, even if in the end you decided to handle it independently.

We take your feedback seriously and will use it to keep improving both our quality control and the final fit of our garments.

Jonathan Blasco
Senior Experience Manager

Reply from Hockerty

May 27, 2026

Hi Robb,

Thank you so much for your fantastic feedback!

We’re really happy to hear that the sizing process guided you smoothly and that you were impressed with the final result. Creating perfectly fitting made-to-measure garments online is exactly what we strive for, so your words truly mean a lot to us.

And hearing that you’d recommend us to friends and family is the best compliment we could receive 😊

Thank you for being part of the Hockerty community!

The Hockerty team

Reply from Hockerty

May 27, 2026

Hi Oliver,

Short and sweet — we like that 😊

Thank you for your trust! We’re delighted to hear you’ll be coming back, and we’ll be ready to create your next made-to-measure piece exactly the way you want it.

See you again soon and welcome to the Hockerty community!

The Hockerty team

Reply from Hockerty

May 27, 2026

Dear Raphael,

Thank you for sharing your experience with us!

We’re thrilled to hear that you enjoyed the customization process and that your suit fits perfectly. That’s exactly what made-to-measure is all about — getting a garment designed specifically for you, at a fair price and without compromising on quality.

We also appreciate your patience with the delivery time. Since every piece is handcrafted from scratch according to each customer’s design and measurements, it takes a bit longer than off-the-rack fashion, but we’re so happy to know it was worth the wait.

Knowing that you received a suit comparable to what would cost much more locally truly means a lot to us. Thank you again for your trust and welcome to the Hockerty community!

The Hockerty team

Reply from Hockerty

May 27, 2026

Dear Giorgio,

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the entire experience, from the level of customization on our website to the final quality of your garments.

You perfectly captured what Hockerty is all about: creating truly made-to-measure clothing that reflects each customer’s unique style and fit preferences. We’re especially happy to know that you found the Virtual Fit feature realistic and useful — our team has worked hard to make the online tailoring experience as intuitive and reliable as possible.

It also means a lot to hear your positive feedback about our fabrics, tailoring quality, and after-sales service. Our goal is always to make sure every customer feels confident and satisfied with their custom garments.

Thank you again for your trust and for being part of the Hockerty community!

The Hockerty team

Reply from Hockerty

May 28, 2026

Hello,

I’m very sorry to read about your experience, especially as the suit was purchased for a wedding. I completely understand how frustrating it must be to go through the fitting process, request a remake, spend additional time and money on alterations, and still feel that the final result is not right.

I’m also concerned to read that you feel our team stopped responding and that you can no longer access your Hockerty account. That is something I want to review personally, as communication should never leave you feeling abandoned after an issue like this.

I will look into your case directly with our customer care and production teams and contact you personally to understand what happened and what we can do now to offer a proper solution.

Please accept my sincere apologies for the time, inconvenience and disappointment caused.

Jonathan Blasco
Senior Experience Manager

Reply from Hockerty

May 27, 2026

Thank you so much, Al! We’re delighted to hear that you appreciated both the professionalism of our service and the quality of your garment.

At Hockerty, we work hard to create made-to-measure pieces that are crafted with care and delivered as smoothly as possible, so your feedback truly means a lot to us.

We hope you enjoy wearing your custom piece for many years to come, and we’ll be here whenever you’re ready to design your next one 😊

The Hockerty team

Reply from Hockerty

May 26, 2026

Hi Jessica,

Thank you so much for sharing your experience! We’re thrilled to hear that your first full suit from Sumissura turned out absolutely beautiful and that the lightweight fabric worked perfectly for your business meetings in hot climates. Knowing the fit was spot on makes us especially happy — that’s exactly what made-to-measure is all about.

We’re also glad you appreciated the fast shipping and order updates along the way. Creating a smooth experience from design to delivery is very important to us.

Welcome to our community of women choosing clothing made to reflect their own style and confidence. We can’t wait to create more unique pieces for you in the future!

The Hockerty team

Reply from Hockerty

May 26, 2026

Hi Lisa,

Thank you so much for sharing your experience! We’re delighted to hear your son loves his coat and that the fit was just right. Finding a dress coat that fits perfectly off the rack can definitely be a challenge, so it means a lot to know we could provide a tailored solution that worked for him.

At Hockerty, every garment is made to measure and crafted to reflect each person’s unique style and fit, so comments like yours truly make our day. We’re very happy you found us and became part of our community.

Enjoy the coat, and we hope to create many more pieces for your son in the future!

The Hockerty team

Reply from Hockerty

May 26, 2026

Hi Evangelos,

Thank you for taking the time to share your honest feedback and for coming back to place a second order with us.

We’re very happy to hear that the fit of your first order was perfect. At the same time, we’re sorry to know the fit consistency on the second one did not fully meet your expectations, especially regarding the slim fit trousers being too small to comfortably wear.

Since all our garments are handmade and tailored individually, slight variations can sometimes happen, particularly between different fits such as normal and slim. Your feedback is very valuable to us and helps us continue improving both our sizing guidance and tailoring precision.

Please don’t hesitate to contact our support team regarding the slim fit trousers. Our Perfect Fit Guarantee is there exactly for situations like this, and we’ll always do our best to help with alterations or find the best possible solution for you.

Thank you again for your trust and support.

The Hockerty team

Reply from Hockerty

May 26, 2026

Hello Christa,

I’m very sorry to hear that the clothes you received were much too big and did not fit as expected. I completely understand how disappointing and frustrating that must have been, especially with made-to-measure garments where the fit is such an important part of the experience.

Please allow me to personally review your case with our tailoring and customer care teams so we can better understand what happened and work towards a suitable solution for you as quickly as possible.

We truly appreciate you bringing this to our attention, and I will be in touch directly to help resolve the situation.

Jonathan Blasco
Senior Experience Manager

Reply from Hockerty

May 26, 2026

Hi SP,

Thank you for your feedback! We’re glad to hear that overall you had a great experience with us.

We’re sorry the fabric was not exactly what you were looking for. Choosing fabrics online can sometimes be different from experiencing them in person, and your feedback helps us continue improving the information and guidance we provide on our website.

We truly appreciate your trust and hope we’ll have the opportunity to create something even closer to your expectations next time.

The Hockerty team

Reply from Hockerty

May 26, 2026

Hello David,

I’m truly sorry to hear about your experience and completely understand your disappointment upon receiving your suit in that condition.

Receiving a wrinkled suit due to packaging, together with sizing issues on the jacket, is certainly not the experience we want any customer to have. I can especially understand your frustration after checking the measurements and finding that the jacket body differed from the specifications you originally requested.

Please rest assured that I will personally review your order details, measurements, and the tailoring process with our team so we can fully understand what went wrong and provide you with an appropriate solution as quickly as possible.

Thank you for bringing this to our attention. I will be contacting you directly to work through this together and make things right.

Jonathan Blasco
Senior Experience Manager

Reply from Hockerty

Updated May 26, 2026

Hi Frank,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you enjoyed the entire experience — from the production updates and delivery communication to the on-time arrival and perfect fit. Providing a smooth and transparent made-to-measure experience is something we truly care about, so your words mean a lot to us.

And hearing that this won’t be your last order is the best compliment we could receive 😊

We look forward to creating many more garments tailored just for you.

The Hockerty team

Reply from Hockerty

May 26, 2026

Hi Paul,

Thank you very much for your feedback!

We’re delighted to hear that you were happy with both the fit and the quality of your garment — and even happier to know you’ll be buying from us again.

We also truly appreciate your comment regarding the shipping timeline. While we always aim to provide accurate delivery estimates and keep customers informed throughout production and shipping, we understand how important timing is and we’re sorry the delivery expectations were not completely accurate in your case.

Thank you again for your trust and for recommending giving a bit of extra time for delivery. We look forward to creating your next made-to-measure piece soon!

The Hockerty team

Reply from Hockerty

May 26, 2026

Hi DJ,

Thank you very much for your feedback!

We’re delighted to hear that you were happy with the quality and craftsmanship of your garment, and that our measurement guidance was helpful throughout the process. Making made-to-measure clothing simple and accurate for our customers is something we care deeply about.

We truly appreciate your trust in Hockerty and hope to create another perfect-fit piece for you again soon!

The Hockerty team

Reply from Hockerty

May 26, 2026

Hi,

Thank you so much for your continued trust in Hockerty and for ordering multiple suits with us!

We’re delighted to hear that your suits have consistently fit perfectly. At the same time, we truly appreciate your understanding regarding the stitching flaw in your last order. While we always strive for the highest quality, we’re very glad we could quickly provide a replacement in time for your important event.

Your loyalty and kind words mean a lot to our entire team, and we’re thrilled to know you’ll be ordering from us again.

We look forward to creating many more perfectly tailored pieces for you in the future!

The Hockerty team

Reply from Hockerty

May 26, 2026

Hello Robert,

Thank you for taking the time to share such detailed feedback, and I’m truly sorry to hear that your experience did not meet your expectations.

I completely understand how disappointing it must have been to order a custom-made shirt after carefully providing all your measurements, only to receive a fit that was uncomfortable in the shoulders. On top of that, I also regret the delays and the inconsistent communication you experienced throughout the process.

We strive to provide a premium made-to-measure experience, both in terms of product quality and customer support, so I’m very sorry that the service you received felt confusing and impersonal. I also understand your concerns regarding the value of the product compared to your expectations.

Please rest assured that I will personally review your case with both our tailoring and customer experience teams so we can better understand where we failed and how we can properly address this situation.

Thank you again for your honest feedback. I will be contacting you directly to work towards a suitable solution.

Jonathan Blasco
Senior Experience Manager