ALGODÓN EGIPCIO Reviews 3

I ordered an item on February 4th that said it would be delivered in 10 days.

I emailed on Feb 8th as I heard nothing other than "my payment has been accepted". Nothing still until I emailed again on Feb 11th. Then on February 12th I get the email:

"Good morning, we regret the delay and do not reply soon to us email, but in the municipality of San Roque we have covid restriction measures.

We will send him his order next Tuesday. with carrier MRW"

The typical excuse that because of "covid restrictions" they are A. unable to package a simple order and B. inform their customer of a delay.

Then I hear nothing still after Tuesday when she said it would be shipped. So I email on Wednesday asking once again what has happened to my order. The same day I receive an email saying:

"Hi, I apologize for the delay we have had in delivering your order. we have had a relationship between factory from Portugal and warehouse. her order to send tomorrow."

Once again, no communication given or real explanation of the situation. With a reassurance they'd send my order a day later.

Six days after that on Feb 23rd, still nothing, so I email asking for an update and an explanation of why my order hasn't been shipped still.

Heard nothing since then and I've emailed again today (Feb 26th) saying I want a refund if they can't ship it immediately.

I run an e-commerce business myself, so this Covid excuse gets tiring as Covid-19 does not stop you from being able to package orders or, if there is a supply-chain issue, it doesn't prevent you from clearly explaining that to your customers and displaying honest shipping times on product pages.

Very strange company. The quality of the Egyptian cotton fabric seems very good. I cannot say if it's very good or excellent, because I should compare side by side with Frette and other high quality cotton products, by actually sleeping nights to do accurate real-life testing. And that's pretty difficult since the products are expensive to buy just for comparison. However, it seems difficult to pinpoint any quality problems. It's possible that in some of the best hotels the quality might be even better, but definitely not all higher end hotels will surpass this quality (again no side-by-side comparison, but according to memory).

Why only 3/5 stars? Well, something's wrong with the company's customer service. I got some incorrect products so I wanted to change them. No answer. So it seems you get what you get and that's it.