We have been using hola ( premium ) for more than five years. In that time we have had just two occasions when we needed to contact customer support. Both were sorted quickly with step by step help... See more
Company replied
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See what reviewers are saying
Hola VPN logs your browsing activity and originating IP address, along with dozens of other data types. It openly shares user information with other companies, and has also been caught stealing user b... See more
Company replied
Hola VPN is a virus, contains Bitcoin or other miners, uses a lot of CPU memory. If you want to download a free VPN better option is Proton VPN as it is free and limitless but doesn't offer (in the fr... See more
Company replied
finally, a way to use Pinterest at school. It was blocked, for obvious reasons by the new admin, and I need it for my early childhood education class because I need ideas for what to do for my student... See more
Company details
Written by the company
Our goal is to make the Internet faster and fully accessible to everyone. Install Hola on your PC, phone or tablet to make your Internet faster, reduce data costs, and have unlimited access to information that is otherwise not available in your country, while protecting your online privacy. Hola works by sharing the idle resources of its users for the benefit of all.
Contact info
Netanya, Israel
- +972-9-8355993
- info@hola.org
- hola.org
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service ++
Not only is the service great (which it is), the customer service is really what puts Hola over the top for me. In the many years I've been a customer, only one or two times have I needed their help, but when that's happened it is a dream. So helpful and efficient. Just what you want when there's a tech or money issue. Thanks Hola!
14 March 2025
Unprompted review
Reply from Hola VPN
Hello Angela, thank you so much for your wonderful review! We're thrilled to hear that you've had a positive experience with both our service and customer support. Providing helpful and efficient assistance is our top priority, and it means a lot to know that we've been able to meet your expectations.
Reply from Hola VPN
Hi, Thank you for your kind words! We're glad you're enjoying Hola and the wide selection of countries available. If you ever need any assistance or have feedback, feel free to reach out to us at hola.org/premium_support.
I got scammed
I got scammed I bought the premium subscription and they didn't give me the subscription and I sent an email but they haven't given me an answer yet my order number is 251152558 I hope they can help me
7 March 2025
Unprompted review
Reply from Hola VPN
Hi Cristian, thank you for your feedback, and we're sorry to hear about your experience. According to our records, we received your inquiry through our support portal and have successfully resolved the issue with your account.
If you have any further questions, please feel free to reach out to us again—we'll be happy to assist you.
i am happy so far with how HOLA…
i am happy so far with how HOLA protects me. Way to go, HOLA!
5 March 2025
Unprompted review
Reply from Hola VPN
Hi! Awesome to hear you're having a great experience with Hola! Thanks for sharing!
Reply from Hola VPN
Thank you for your feedback! We're happy to hear that the Chile location is working well for you. We truly appreciate you taking the time to share your experience with us!
its free and works perfectly
18 February 2025
Unprompted review
Reply from Hola VPN
Hi! Thanks for the positive feedback! We're glad you're enjoying Hola!
This company misuses user data!
This company misuses user data! Do not ever use it, unless your privacy to be gone, and using the application, you also could be on someone else's IP, and others are using yours. An unprotected proxy with hardly any encryption.
Edit: 1. No, you don't take privacy seriously, 2. You have been caught selling user bandwidth in the past, 3. Don't use it.
14 February 2025
Unprompted review
Reply from Hola VPN
Hi! Thank you for expressing your concerns.
At Hola, we take privacy and security very seriously and adhere to strict guidelines set by AppEsteem. You can learn more about why Hola is a trusted service by visiting this page: https://support.hola.org/en/articles/9636397-why-should-i-trust-hola .
Additionally, our Privacy Policy provides a detailed overview of how we collect and manage customer data: https://hola.org/legal/privacy .
If you have any further questions or feel that our policy lacks clarity, please don’t hesitate to reach out to us at https://hola.org/premium_support . We’re here to help!
Happy with the service
Worked really well and customer service was great. One of the few companies that allow subscription refund when you forgot to cancel your plan.
10 February 2025
Unprompted review
Reply from Hola VPN
Thank you for your feedback! We truly appreciate you taking the time to share it with us.
Reply from Hola VPN
Hi Abenezer! Thank you for your feedback. We're delighted to hear that Hola has made your browsing experience easier! Let us know if there’s anything else we can do to improve your experience.
it being a bit limeted but its free
21 October 2024
Unprompted review
Reply from Hola VPN
Hello Максим. We're delighted that Hola has been helpful for you, and we truly appreciate your positive review! At Hola, our goal is to make internet content accessible to everyone, everywhere. Providing a free option requires us to maintain certain limitations to keep this service available to all.
I feel scammed
I feel scammed. I literally paid for a subscription of a period of 3 years, 5 months later my subscription and account disappeared. I friendly contacted the support, to receive assistance, but they don't reply to my issue at all, and only threw my case to the trash by letting me on read.
Letting know I sent them all the receipt, billing, invoice ID, account ID and proof, and they haven't helped me out at all
It is so unprofessional and unpleasant, bad experience.
8 October 2024
Unprompted review
Reply from Hola VPN
Greetings, Juan! We're truly sorry to hear about your experience and for the frustration caused by this situation. We understand the importance of resolving this for you and are fully committed to helping as quickly as possible. Despite our efforts, we were unable to locate your previous email. Please reach out to us directly at holasupport@hola.org or via hola.org/premium_support, and we’ll make sure to prioritize your case. Thank you for bringing this to our attention. We appreciate the chance to make things right.
Great!!!!!!!!!
6 October 2024
Unprompted review
Reply from Hola VPN
Hi there! Thank you for the fantastic review! We're happy to hear you're enjoying Hola. Your support is truly appreciated—let us know if there’s ever anything more we can do for you!
everything good
16 September 2024
Unprompted review
Reply from Hola VPN
Hi! Thanks for the positive feedback! We're glad you're enjoying Hola!
Reply from Hola VPN
Hello, Tivadar. We’re thrilled to hear that everything is working perfectly for you! Thank you for your wonderful review.
I like Hola VPN
I like Hola VPN, it's good and awesome. I can now see my favorite content thanks for the good service like continue doing more bussiness with Hola thanks.
11 September 2024
Unprompted review
Reply from Hola VPN
Hi, Jacques. Thank you so much for your fantastic review! We’re delighted to hear that you’re enjoying Hola and can access your favorite content. We look forward to continuing to provide you with great service.
Logs too much data and is unsafe
Hola VPN logs your browsing activity and originating IP address, along with dozens of other data types. It openly shares user information with other companies, and has also been caught stealing user bandwidth in the past. It also routes your traffic through other users devices also, someone else could also be using your device to route the vpn traffic. Its Android app was removed from the Google Play Store due to concerns over malware.
15 August 2024
Unprompted review
Reply from Hola VPN
Hi there. Thank you for expressing your concerns. At Hola, we prioritize privacy and security. Transparency in data collection is essential, and our Privacy Policy offers a detailed overview of how we collect and manage customer data. You can find our policy outlined at this publicly available link: https://hola.org/legal/privacy. If you have any further questions or feel that our policy lacks clarity, please don’t hesitate to reach out to us at https://hola.org/premium_support.
Reply from Hola VPN
Hi there! Thank you for your feedback. We're glad to hear you’re enjoying Hola.
Reply from Hola VPN
Hi there! Thank you for taking the time to share your feedback. We’re glad to hear that Hola is helping you access everything you need.
The free time thing is annoying I get…
The free time thing is annoying I get you want money but just make it free at this point if your charging 2 dollars Either then that its really good I like
23 April 2024
Unprompted review
Reply from Hola VPN
Hi, Blair! Thank you for your feedback! At Hola, our mission is to make internet content accessible to everyone around the world. While we do offer a free option, certain limitations are necessary to maintain this service. You can still enjoy Hola without a subscription, but please keep in mind that there may be some restrictions. We appreciate your support and hope you continue to enjoy our service!
Worked perfectly!
18 March 2024
Unprompted review
Reply from Hola VPN
Hi there. We’re thrilled to hear that everything is working perfectly for you! Thank you for your wonderful review.
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