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Holafly Reviews 95,269

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TrustScore 4.5 out of 5

4.6

Telecommunications service provider
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Review summary

Created with AI, based on recent reviews

Evaluating 14,738 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and user experience, highlighting the ease of setup and reliable connectivity during their travels. Many people appreciate the outstanding customer service, noting the helpfulness and patience of the staff who quickly resolve issues and provide support. The reliability and speed of the connection are frequently mentioned, with users feeling confident in staying connected globally. However, some customers also noted occasional issues with service speed, particularly in certain locations or after a few days of use, and a few experienced slow customer service responses or inconsistent information. There were also mentions of unclear information regarding hotspot limits when purchasing from mobile devices.

What people talk about most

Service

People report positive experiences with service, often highlighting excellent connectivity and immediate... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of installation and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting helpful, patient, and... See more

Website

Reviewers mention ambiguous feedback about website experiences, with some finding the website intuitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to find what plan suited me best as well as easy to purchase. In most places services was great, in some not so great, but could have been a result of location. This was also a cost efficient met... See more

Rated 5 out of 5 stars

I was apprehensive about using an eSim for the first time but felt it was only option for visit to China. I queried that I'd installed correctly and received clear and quick responses confirming ste... See more

Rated 5 out of 5 stars

Great connection throughout our trip, I would highly recommend the middle eastern SIM for traveling to Cyprus, It worked seamlessly between north and south without changing Sims and regions at the bor... See more

Rated 5 out of 5 stars

I tried many ESIM and Holafly was the easiest to navigate between 2 different countries. I activated the morning I flew out and as soon as I landed the phone eSIM worked immediately. It was peace of m... See more

Company details

  1. Telecommunications service provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

95k reviews

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Rated 1 out of 5 stars

I purchased 3 unlimited China e-sims…

I purchased 3 unlimited China e-sims and I do not recommend it. My expectation was that it should work immediately after landing and the internet should be at least of an average speed. My user experience of the China unlimited plan is negative to the point I do not even consider buying any other Holafly plan again. Although I got help on the chat, 2 of the SIM cards had to be replaced and even after that the internet was sluggish and unreliable. I do not recommend Holafly for China.

16 May 2026
Unprompted review
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Reply from Holafly

Hi Bartosz, this is Adraine from Holafly. I am deeply sorry for the negative experience you had with our China unlimited plans. Landing and finding that the connection is slow even after having to replace two of the eSIMs. This was not the experience we have hoped for. I have reached out to you via email to investigate why this technical failure happened on multiple profiles and to process a resolution for you. Best regards, Adraine Harris, Customer Experience Analyst.

Rated 5 out of 5 stars

Holafly is now my go to while…

Holafly is now my go to while traveling. It worked better than the international plan I purchased from my cell phone provider and was cheaper for the time period that I needed the internet. Holafly gave me unlimited data, whereas my provider gave me a certain amount of GB's. This is absolutely what I will be using on every trip overseas.

29 May 2026
Rated 2 out of 5 stars

Better E-Sims out there

Easy to install and Use. Used in New York for a week long trip. Coverage was dreadful and slow compared to my girlfriend who was using a Revolut E-Sim for the same price.

30 May 2026
Unprompted review
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Reply from Holafly

Hi Aidan, this is Adraine from Holafly. Thank you for your honest feedback. While I'm pleased the setup was smooth, it is deeply concerning that our network performance in a major city like New York didn't match up to your expectations. I will be contacting you directly via email to gather more details and ensure your case is handled properly. Best, Adraine Harris, Customer Experience Analyst.

Rated 5 out of 5 stars

E-sim for china

I've used e-sim in China for 2 different mobiles (Xiaomi and Samsung). The first One run perfectly the second One had some problems that have been immediatly solved thanks to the customer service.
Huge experience

31 May 2026

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