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Rated 5 out of 5 stars

Hola WiFi have been excellent throughout the process, the sales staff initially were informative and helpful. Explaining the costs and package. I live in the countryside and internet connection and s... See more

Company replied

Rated 5 out of 5 stars

We had MAJOR problems with our old supplier. We messaged Hola wifi via their website, had a quick response and the engineer came, installed and tested within a week. Very happy with the service.... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible customer service. Been without wifi connection for multiple weeks now, and customer service just repeats the same questions. I told them what’s wrong, and they said someone would c... See more

Company replied

Rated 5 out of 5 stars

Hello. It's Mr Mason in Murla. I want to thank you for the service you provided yesterday. Our Internet was very poor, the Technician was extremely efficient and professional. He found that... See more

Company replied

Company details

  1. Internet provider

Written by the company

En holaWifi creemos que el acceso a Internet debe estar al alcance de todos. Por eso, hemos desarrollado una de las redes inalámbricas más amplias para llevar conectividad a donde más se necesita. Además, seguimos invirtiendo y expandiendo nuestra cobertura para que cada vez más personas puedan disfrutar de nuestros servicios.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Service

I had Fibre Air+ installed this week and it's much faster than i expected. Connection is stable and so far so good. Would recommend.

17 February 2022
Unprompted review
holaWifi logo

Reply from holaWifi

Thank you for recommending us, Dean, and welcome!

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, technician was very good, answered all the questions,very helpful and friendly. Thank you.

8 February 2022
Unprompted review
holaWifi logo

Reply from holaWifi

Thank you for highlighting the good job of our professionals, Ieva. Regards.

Rated 5 out of 5 stars

Very good service

Very good service, customer service is excellent, price is moderate, fastness of the connection is between 40 and 89. 👍

23 January 2022
Unprompted review
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Reply from holaWifi

We appreciate your feedback, Consumer. We have several rates so that each client can choose the one that best suits their needs. To advise on this or more issues, we have the commercial team, which you have already met and liked. Have a nice day.

Rated 5 out of 5 stars

Living in Murla we used Lliberweb

Living in Murla we used Lliberweb, but always problems came up. At a sudden moment I was completely done with it. Looking around in our region it became clear HolaWifi is marketleader. So we decided to give them a call. A very friendly and experienced staff member explained all possibilities and the next they the installation was done by very kind and experienced contractors. HolaWifi designed the whole service process very customer focused. I’am very satisfied with this and the stable up- and download capability. Good job, recommended.

22 January 2022
Unprompted review
holaWifi logo

Reply from holaWifi

Thomas we are pleased that you have chosen us as your new internet company. Everything you mention is important to be marketleader and we take it very seriously. Whenever you need us, contact us at 671 113 113 (tel. / whatsapp). Regards.

Rated 5 out of 5 stars

Great service

As always, a great customer service. Several follow up calls once the issue was found at my end. Thank you Hola Wifi

17 January 2022
Unprompted review
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Reply from holaWifi

Kevin, thanks for mentioning our customer service. In our company the client is the most important thing. Regards.

Rated 5 out of 5 stars

Very professional and fast service from…

Very professional and fast service from holawifi moving my antena and service to my new house. Really good, thank you

14 January 2022
Unprompted review
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Reply from holaWifi

Hi Phil! Thank you for your message. We work hard to provide the best service to our customers. Cheers!

Rated 5 out of 5 stars

Have been with Holawifi for 2 years

Have been with Holawifi for 2 years, and have found the service to be excellent. Highly recommended!

31 December 2021
Unprompted review
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Reply from holaWifi

After 2 years you already know us, which makes your post more valuable. Thanks for sharing! Regards

Rated 5 out of 5 stars

Highly recommended.

I live in place where maintaning a good wifi connection has been challenging. Fortunately, since I have been with HolaWifi I have had very few issues with the service and whenever there has been a problem their excellent customer service people and technicians are a phone call away and act promptly to resolve it with a follow up call the next day to make sure that all is OK. A good price too!

14 December 2021
Unprompted review
Rated 5 out of 5 stars

Best Service speed and price

Best Service speed and price , friendly engineers and attentive support when needed

28 October 2021
Unprompted review
holaWifi logo

Reply from holaWifi

Good service, good price and good team is a great blend and that's what we want for you all. Thank you.

Rated 5 out of 5 stars

Hola WiFi are very helpful and…

Hola WiFi are very helpful and responsive when you have a problem - always answer emails promptly and call me back in English - I have had 4 years with them and would not change

28 October 2021
Unprompted review
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Reply from holaWifi

Four years is a long time! You know us very well and this makes your post more important. Thank you Janis.

Rated 5 out of 5 stars

Lost internet

Lost internet. Situation to Holawifi by WhatsApp and phone. Response in English within 30 min. followed by second phone call after confering withTech. Dept. Problem solved. Pleasant & professional service throughout.

25 October 2021
Unprompted review
holaWifi logo

Reply from holaWifi

We are happy to know that the issue has been solved and that communication in another language has been easy. That's what we want for all our customers. Thanks Dereck. Regards

Rated 5 out of 5 stars

It was very nice that someone from…

It was very nice that someone from holawifi called us the day after a problem.
Very enthousiastic .
We were very pleased !
Cheers
Peter

8 October 2021
Unprompted review
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Reply from holaWifi

As we alwys say, the issue is not solved until the customer says it is. Thank you, Peter.

Rated 5 out of 5 stars

Excellent service

Excellent service. Technicians took time to find the best position/signal. Very good installation. Signal awesome!

6 October 2021
Unprompted review
holaWifi logo

Reply from holaWifi

We are proud of our network and happy of giving a good service to many clients that did not have it before. Thank you for your post, Raymond.

Rated 5 out of 5 stars

Very happy with HolaWifi

Very happy with package, speed and with English customer service!

26 August 2021
Unprompted review
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Reply from holaWifi

So good to know you are happy with us, Rathgeb! We do our best every day to have good packages, good speed and good service for all our customers, not only in Spanish but also in English, French, German and Russian. Thank you for your comment!

Rated 5 out of 5 stars

Great Customer Service

I had an issue with my WiMAX where it was running really slow and then stopped completely.

I used the WhatsApp contact details to let them know of the issue and the team were very responsive and confirmed an issue with a repeater in Jávea. They said their tech team would call me to confirm when it was fixed.

As they said the tech team called me and asked to do a speed test, it was still running slow so they asked for a little time and would come back.

About 30 mins later they were back in the phone and another speed test done.

All now working perfectly and to top it off a customer services check call a few days later to make sure all was ok.

I have to say I am impressed with the customer service at Hola WIFI and the fact that what they say they will do they actually do.

If you need WiMAX or other services from them don’t hesitate

26 May 2021
Unprompted review
holaWifi logo

Reply from holaWifi

Thanks for your post, Simon
We always do our best to give our customer a good service, that's why we contact them after an issue and make sure that everything goes well.
I am grateful to know that this made a difference for you.
All the best

Rated 5 out of 5 stars

Fastest WIFI provider to date.…

Recently changed my WIFI provider to HolaWifi. I now get speeds I did not think possible with Fibra Air +. If you do not have a fast speed then I recommend you change to HOLAWIFI

12 April 2021
Unprompted review
holaWifi logo

Reply from holaWifi

Norman thanks for recommending holawifi!We appreciate having you as a client. Regards

Rated 5 out of 5 stars

Rapid response on a public holiday,…

We lost our internet service on the morning of a public holiday. I contacted the local office at around 1100 am and by I:15 pm an engineer had arrived and replaced faulty equipment. I really cannot praise the service enough,

19 March 2021
Unprompted review
holaWifi logo

Reply from holaWifi

Thank you for your opinion, In holaWifi we work every day. Thank you again and regards

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