Dropped into the store to enquire about a Cyrus 40 PSU and the compatibility with our XR units after so much conflicting information online. Anna and Jesse were more than helpful. They quickly got us... See more
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Review summary
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Reviews shaping this summary
I had a reasonably high-end Cyrus/Quad/KEF system showing its age. The team at Holburn HiFi advised the best annd most cost effective upgrade path. I purchased a pair of Fyne-Audio 502 SP speakers, a... See more
Company replied
One of the few audio companies still left that take time and care to help match your requirements and budget to their carefully selected products rather than simply trying to sell you their high... See more
Company replied
The guys at Holburn Hi Fi were fantastic from start to finish. Explained everything clearly and in simple terms which I really appreciated as I was lost amongst all the info I had seen online. I want... See more
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Company details
- #17 of 31 best companies in Home audio shop
- #29 of 39 best companies in Hi-fi shop
- #8 of 9 best companies in Home Theatre Shop
- #24 of 47 best companies in TV shop
Written by the company
Online retailer of Audio and Visual equipment. Set apart from the rest by our in house experts that help our customers around the UK create their perfect home systems. Stores in Glasgow & Aberdeen.
Contact info
441 Holburn Street, AB10 7GU, Aberdeen, United Kingdom
- 01224 585713
- info@holburnonline.co.uk
- holburnonline.co.uk
4.8
Excellent
509 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Holburn Online
Hi Ashley,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Reply from Holburn Online
Hi John,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Outstanding Service
From the very start, Glasgow Audio have been completely professional and supremely helpful. After a long chat about my needs and budget, Anna set up an impressive range of items for my demo, going above and beyond what I had asked for. She is incredibly knowledgeable and provided superb advice and ideas to help me get to perfect solution. When it came to installation, Alain could not be faulted - again hugely knowledgeable, skilled and careful - the utmost professional. I'm more than delighted with the system, service and support I've had from Glasgow Audio and would happily recommend them to anyone - no matter what your needs or budget
4 November 2025
Unprompted review
Reply from Holburn Online
Hi there,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Excellent experience all round
Excellent experience all round. Good value, quick delivery and good communication.
22 October 2025
Reply from Holburn Online
Hi Andrew,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Excellent service
Excellent service! Would highly recommend this company. Good knowledge of their products and impartial advice!
21 October 2025
Reply from Holburn Online
Hi Lorna,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Reply from Holburn Online
Hi Hamish,
Thank you very much for taking the time to leave us a review. We are pleased that you had a good experience. If you feel that there is anything we could improve on we would love to work on this.
Kind Regards,
Glasgow Audio
Knowlegable and helpful .:
Excellent engagement interest and knowledge of pertinent factors affecting decisions on purchase of items together with reassurance of continued support and obvious satisfaction in enjoying good relationships with customers. 👍🏼
13 October 2025
Reply from Holburn Online
Hi Mr Roberts,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Website was good to use
Website was good to use, however the delivery time quoted was misleading in saying 2-4 days. It actually took nearer 10 days to receive my package and it never came by the carrier that I was expecting.
I think I would have been better collecting direct from the shop.
5 October 2025
Reply from Holburn Online
Hi Andy,
Thank you very much for taking the time to leave us a review. We do apologise for the delay in your delivery. Rest assured we always do our very best to fulfill orders as quick as we can.
Kind Regards,
Holburn Online
“I don’t want to spend a fortune……”
The guys at Holburn Hi Fi were fantastic from start to finish. Explained everything clearly and in simple terms which I really appreciated as I was lost amongst all the info I had seen online. I wanted a decent set up without getting too carried away. There was no hard sell and certainly an understanding of my budget. I can’t recommend Holburn Hi Fi highly enough. Thanks to Ian, Sam and Christian.
A very happy customer!!!
8 October 2025
Reply from Holburn Online
Hi Richard,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Hi-Fi
Reply from Holburn Online
Hi Mr Hudson,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Discerning range of Hi Fi accessories
Discerning range of Hi Fi accessories.
Fast dispatch and delivery, carefully packaged.
18 September 2025
Reply from Holburn Online
Hi there,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Great Service and Honest Advice
One of the few audio companies still left that take time and care to help match your requirements and budget to their carefully selected products rather than simply trying to sell you their highest margin products or trying to convince you that snake oil is not in fact snake oil!!
Great service from Christian and overall a very personal, honest and knowledgable service.
Thanks :-)
R.
1 October 2025
Unprompted review
Reply from Holburn Online
Hi Mr Sharp,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Hi-Fi
Perfect transaction.
A great item and at a competitive price. Easy to communicate with the team before purchase.
Recommended.
13 September 2025
Reply from Holburn Online
Hi Tony,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Great service from Jesse
Jesse is very professional and always happy to help in the Glasgow Audio store. He is very knowledgeable about the products. Highly recommend.
27 September 2025
Unprompted review
Reply from Holburn Online
Hi Kyle,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Best customer experience I’ve had by far.
Had a phenomenal experience with Holburn online so far. Honestly, cannot find a single fault when purchasing goods from this company.
Had a small hiccup with an order but Jesse & Anna assured me they were always on top of things. Replying back to emails within the hour, giving constant reassurance - couldn’t ask for a better experience.
Will absolutely shop with Holburn again, cannot recommend enough!
25 September 2025
Unprompted review
Reply from Holburn Online
Hi James,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Professional and helpful staff
Professional and helpful staff. My go to shop for hifi equipment.
15 September 2025
Reply from Holburn Online
Hi Allan,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Faultless customer service
Called the Glasgow store first thing on Saturday morning asking for cartridge advice for my turntable.
Long story short - I was in the car and on my way to the shop and Jesse provided me with non-pushy advice and I left a brand new cartridge which he set up and calibrated for me.
I can't fault his customer service. A credit to the company.
20 September 2025
Unprompted review
Reply from Holburn Online
Hi there,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Reply from Holburn Online
Hi Edward
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
I had a good experience I found Anna at…
I had a good experience I found Anna at Glasgow Audio to be helpful and patient.
11 September 2025
Unprompted review
Reply from Holburn Online
Hi there
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Recently purchased a turntable from…
Recently purchased a turntable from Holburn online. Excellent communication from Jesse on the online chat through to the actual purchase. Highly recommend store, would definitely use again.
27 August 2025
Reply from Holburn Online
Hi Robert
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
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