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Holden Smith Law Reviews 1,202

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff. Many people highlight the quick response times and efficient handling of their cases, making stressful processes much easier. Reviewers often mention feeling well-informed and supported throughout their transactions, appreciating the clear communication and proactive approach. However, some customers also noted issues with communication, experiencing unanswered emails and calls, and a lack of updates. A few other people also felt that there was a lack of attention to detail and that their cases were not progressed effectively, leading to significant delays and frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and fantastic from... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting clear, consistent, and proactive... See more

Response time

People report positive experiences with response time, with many reviewers highlighting prompt and efficient... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reviewers reporting easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used SAM Conveyancing to handle our house sale and purchase. They put us in touch with Holden Smith Law, and we were assigned Haider Tarique. The level of service was excellent throughout. H... See more

Company replied

Rated 5 out of 5 stars

Holden Smith Law dealt with my house purchase recently and I cannot recommend them highly enough. I was kept informed through the whole process by Eleanor, Katie and Rosette and any questions I had we... See more

Company replied

Rated 5 out of 5 stars

Damaride was our solicitor from Holden Smith who helped with our first house buying completion. As it was our first time purchasing, we were completely new to the process, but Damaride happily answe... See more

Company replied

Rated 5 out of 5 stars

Francesca Graham at Holden Smith Law has dealt with both our house sale and new house purchase. Francesca was fantastic during the whole process. Very quick to respond to emails and kept us up to date... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Estate Planning Lawyer
  4. Family Lawyer
  5. Lawyer
  6. Property lawyer

Written by the company

Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I was recommended to Holden Smith Law…

I was recommended to Holden Smith Law by my mortgage advisor. Leah was appointed to me and it was quite smooth from beginning to end. Leah was speedy at replying to any questions I had and she was very helpful during the whole process. I recommend this company.

2 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jordan,

Thank you for recommending our services. We have passed on your kind words to Leah and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great Service From Start To Finish

I would highly recommend Zack and Chloe from Holden Smith Law. They were excellent every step of the way throughout my house purchase. Communication was clear and consistent, and they were very thorough, which made the whole process smooth and stress-free. Both were professional, responsive, and always happy to help. Fantastic service from start to finish.

8 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Steve,

We are delighted to read that you are happy with how Zack and Chloe handled your case and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great service from start to finish....

I would highly recommend Zack and Chloe from Holden Smith Law. They were excellent every step of the way throughout my house purchase. Communication was clear and consistent, and they were very thorough, which made the whole process smooth and stress-free. Both were professional, responsive, and always happy to help. Fantastic service from start to finish.

8 May 2026
Unprompted review
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Reply from Holden Smith Law

Hello

We are delighted to read that you are happy with how Zack and Chloe handled your case and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Highly recommend

We were unfortunately affected by the PM Law scandal and were recommended Holden Smith by a mutual connection. We had a really positive experience working with Donna. From the outset, she took the time to properly understand our situation and went far beyond what we had experienced with our previous solicitor. She identified key points that had previously been overlooked and used her expertise to successfully help us secure money off the house. Her thorough approach gave us confidence throughout the process. Donna was also clear, responsive, and professional at every stage, making what could have been a stressful experience feel much more manageable. We’re very grateful for her dedication and wouldn’t hesitate to recommend her to anyone looking for a solicitor who truly goes the extra mile.

9 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Bethany,

Thank you for recommending our services. We are delighted to read that you are happy with how Donna handled your case and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Joe Furness was extremely helpful…

Joe Furness was extremely helpful throughout a complicated transfer of equity and remortgage process. He was patient, responsive and proactive in resolving issues, including a last-minute lender redemption problem which saved us a significant amount of money.

I really appreciated his professionalism and persistence in getting the matter completed successfully. Highly recommended.

7 May 2026
Unprompted review
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Reply from Holden Smith Law

Thank you for recommending our services. We are delighted to read that you are happy with how Joe handled your transfer and remortgage and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic service

We had a fantastic service selling our property with Holden Smith. Chloe & Zack were extremely efficient and proactive. Would highly recommend.

6 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Sinem,

Thank you for recommending our services. We have passed on your kind words to Zack, Chloe and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great service

Great service, efficient, professional and friendly.

5 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jake,

Thank you for taking the time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Excellent service from Abena and the…

Excellent service from Abena and the team at HoldenSmith from first contact to completion,Kept me informed all the way through and made the process easy and stress free.Will use again in a heartbeat.Thank you.

5 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Charles,

We are delighted to read that you are happy with the level of service that Abena and the team provided for your case and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 2 out of 5 stars

Adequate, but not outstanding

While adequate, my experience was not outstanding. Communication was patchy during conveyancing and at times frustrating, particularly after my house purchase was complete. The response to my complaint was classic arse-covering blurb. I'd have got better value for money elsewhere and wish I'd used another firm.

30 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Simon,

We are sorry to read about your experience.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I had a great experience dealing with…

I had a great experience dealing with Donna at Holden Smith, she made the process incredibly stress free and smooth. She worked incredibly proactively and responsive in getting an auction property complete well within the stated time period. I will definitely be using Donna in the future.

1 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Callum,

Thank you for taking the time to write us this review. We have passed on your kind words to Donna and the team.

We look forward to working with you again in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

We had Damaride for 2 of our purchases

We had Damaride for 2 of our property purchases. Completed in 8 weeks. Quick a smooth process. Holden Smith Law offer reasonable fees.

30 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Nelly,

We are delighted to read that you are happy with how Damaride handled your purchases and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Smooth Help to Buy repayment

Joe Furness responsive & sorted my Help to Buy repayment out, chasing the company for updates and ensuring everything ran smoothly.

29 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Laura,

Thank you for taking the time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Francesca Graham did a great job!

Francesca was brilliant throughout my recent house sale and subsequent purchase. Everything went smoothly and my emails were answered quickly. Tiarny was also helpful and quick to respond. I would recommend Holden Smith without hesitation.

24 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Joanna,

We are pleased to read that you are happy with how Francesca and Tiarny handled your sale and purchase and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with Holden Smith Law when sorting out the repayment of my Help to Buy loan. They made the whole process much easier than I expected and explained everything clearly along the way.

A big thank you to Joe, who was especially helpful throughout. He kept me updated, answered any questions I had, and made sure everything went smoothly from start to finish.

24 April 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Thank you for taking the time to write us this review. We are delighted to read that you are happy with how Joe handled your repayment and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 4 out of 5 stars

Dealt with Joe Furness and was very impressed

Dealt with Joe Furness and was very impressed with his help and support in getting the Help to Buy redemption across the line. In contrast to a most Solicitors, Joe was always highly responsive and always available to take a quick call! It was refreshing to be able to actually talk with the individual dealing with the work and made things a lot easier. Thank you Joe for your responsiveness and being available for a call!

23 April 2026
Unprompted review
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Reply from Holden Smith Law

We are delighted to read that you are happy with how Joe assisted you and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic service - highly recommended

Joe Furness was my Remortgage exec and the experience was exceptional from start to finish. Joe’s professionalism, clear communication, and genuinely positive attitude made what could have been a stressful process feel straightforward and well‑managed.

He took the time to explain everything clearly, answered every question with patience, and consistently went above and beyond to ensure I felt informed and supported. His attention to detail and commitment to excellent service were evident throughout.

I’m truly grateful for his help and would not hesitate to recommend Joe to anyone looking for reliable, knowledgeable, and personable legal support.

10 February 2026
Unprompted review
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Reply from Holden Smith Law

Hi Samantha,

We are pleased to read that you are happy with how Joe handled your remortgage and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Very good company

Very good company, with I can recommend to anyone.
Joe Furness helped us from very beginning to the end of the process. He was very passion and answer all my silly questions straight away. Communication with him was easy and straight forward. Thank you

21 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jo,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to Joe and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I used these to sell and buy my property

I used these to sell and buy my property absolutely brilliant we had Leah as our main contact could fault her very efficient and fast responding, will defo use these again in the future

17 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Lauren,

Thank you for writing us this 5-star review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I highly recommend this firm of…

I highly recommend this firm of solicitors they have been amazing! Their time management is fantastic :-)

A big thank you to Stephanie Williams and Alexandru Radu who supported me through the sale of my property and the purchase that didn't happen. Your communication and understanding was above and beyond.

Another massive thank to the Francesca Graham who assisted us with the purchase of our lovely new home. Once again the level of communication and understanding were superb and if I require a firm of solicitor in the future I will definitely retain your services.

2 April 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Christine,

Thank you for recommending our services. We are delighted to read that you are happy with how our team handled your sale and purchase and have passed on your kind words to them all.

We look forward to working with you again in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Simply the best!

Simply the best!! Made conveyancing a pleasure instead of a nightmare
Thanks all at Holden Smith!

16 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Leigh,

We are pleased to read that you are happy with how our team handled your conveyancing.

Kind regards,

Holden Smith.

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