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Holden Smith Law Reviews 1,198

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff. Many people highlight the quick response times and efficient handling of their cases, making stressful processes much easier. Reviewers often mention feeling well-informed and supported throughout their transactions, appreciating the clear communication and proactive approach. However, some customers also noted issues with communication, experiencing unanswered emails and calls, and a lack of updates. A few other people also felt that there was a lack of attention to detail and that their cases were not progressed effectively, leading to significant delays and frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and fantastic from... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting clear, consistent, and proactive... See more

Response time

People report positive experiences with response time, with many reviewers highlighting prompt and efficient... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reviewers reporting easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used SAM Conveyancing to handle our house sale and purchase. They put us in touch with Holden Smith Law, and we were assigned Haider Tarique. The level of service was excellent throughout. H... See more

Company replied

Rated 5 out of 5 stars

Holden Smith Law dealt with my house purchase recently and I cannot recommend them highly enough. I was kept informed through the whole process by Eleanor, Katie and Rosette and any questions I had we... See more

Company replied

Rated 5 out of 5 stars

Damaride was our solicitor from Holden Smith who helped with our first house buying completion. As it was our first time purchasing, we were completely new to the process, but Damaride happily answe... See more

Company replied

Rated 5 out of 5 stars

Francesca Graham at Holden Smith Law has dealt with both our house sale and new house purchase. Francesca was fantastic during the whole process. Very quick to respond to emails and kept us up to date... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Estate Planning Lawyer
  4. Family Lawyer
  5. Lawyer
  6. Property lawyer

Written by the company

Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Happy with the conveyancing service

I was recommended to Holden Smith Law for selling a flat. I am happy to have used them. They replied promptly to my emails and phone calls. There was a big rush at the end, as the buyers wanted to complete before Christmas. Zain Khan made every effort to facilitate this, and it was achieved.

23 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Sandra,

Thank you recommending our services. We are delighted to read that you are happy with how Zain handled your sale and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

The girls Chloe

The girls Chloe, Leah and Donna were great made the whole experience easy always returned calls and emails , sale went through quickly thank you to you all very efficient and professional , I would use them again , Frances Pearce .

22 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Frances,

Thank you for taking the time to write us this review. We have passed on your kind words to the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Id like to thank Ashan for his…

Id like to thank Ashan for his brilliant support and assistance on buying my first property, As soon as this gentleman took on my case it was a breeze. Ashan had great communication and would fulfill any task swiftly, also Alexander was also truly fantastic in assisting.
Thanks again
Would highly recommend

19 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Ross,

Thank you for recommending our services. We are delighted to read that you are happy with how Ahsan and Alexandru handled your purchase and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Holden Smith

Ryanne and Kirsty were brilliant, really helpful and kept the conveyancing process running smoothly.

2 December 2025
Unprompted review
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Reply from Holden Smith Law

Thank you for taking he time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Challenging Sale - Great Solicitors

I've had the worst journey selling my home due to errors made by third parties, however, Holden Smith (Keely Moore) have stuck with me to completion and I can honestly say, have been a great support.
If my solicitor had been as poor as some I could mention, I would really have been at the end of my tether, so I am very grateful for their professionalism.

8 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Andy,

We are delighted to read that you are happy with how Keely handled your sale despite the obstacles that came your way. We have passed on your kind words to her and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Safe secure expert advice

Ahsan and Alexandru gave expert advice and attention throughout and made my house purchase and transfer of equity a safe and secure transaction. If I had any queries they were responded to promptly, I would not hesitate to recommend this firm of solicitors and would definitely use them again

19 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Denise,

Thank for recommending our services. We are delighted to read that you are happy with how Ahsan and Alexandru handled your purchase and transfer and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic service all round

Absolutely fantastic service from Francesca at Holden Smith. Her attention to detail, care for the complex processes, and ability to move mountains when necessary was all so appreciated. Her communications were brilliant and we were so grateful to have had Francesca on our side. We would recommend her to any house mover.

11 December 2025
Unprompted review
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Reply from Holden Smith Law

Thank you for recommending our services. We are delighted to read that you are happy with how Francesca handled your case and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Conveyancing

Straightforward process. Good communication.

18 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Jon,

Thank you for leaving us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

A friendly an efficient service

We chose Holden Smith Law as a local company for our conveyancing. We were always treated in a polite, friendly manner and they responded to all our queries promptly. As the whole buying and selling of properties was new to us, we were encouraged to call into their office for reassurance in filling in all the paperwork. They inspired confidence in what was a stressful time.

12 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Gillian,

We are delighted to read that you are happy with the service that our team provided you with your conveyancing and helped you during stressful times.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Friendly and Professional

Attending the solicitors’ office for a meeting with Sukhmani, I was greeted in a friendly and welcoming manner by Tina. This was the first time I’ve met Sukhmani regarding the sale of my property and the purchase of another. She greeted me in a friendly and professional manner, and put me at ease regarding the legal process. I’m confident that I chose the right firm of solicitors to undertake my conveyancing work.

17 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Karen,

Thank you for taking the time to write us this 5-star review. We are pleased to read that you are happy with how Sukhmani and Tina have helped you so far. We look forward to continuing our work with you.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great service from Hannah Wilde

Our conveyancing solicitor was Hannah Wilde from Holden Smith and from the very start she has been fantastic. At every stage she explained everything and made the dark art of conveyancing into an understandable and pleasurable experience. We felt extremely comfortable knowing Hannah was looking after our interests. There were some challenges along the way but Hannah was always there to explain, simplify and provide a solution. We would use Hannah again in an instant, she is very customer focused, provides empathy when needed, is easy to identify with and is a thoroughly professional individual. She is a great advertisement for Holden Law!

12 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Nick,

We are delighted to read that you are happy with how Hannah handled your conveyancing and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Many thanks to Alex Jones

Many thanks to Alex Jones, Sukhmani Nijjar and team for their courteous and efficient handling of the sale of my property. I was regularly informed of updates and my queries were dealt with quickly and fully. I would not hesitate to recommend the firm and will contact them for any further transactions which would require their assistance.
Penelope J Beaumont

12 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Penny,

We are delighted to read that you are happy with how the team handled the sale of your property and have passed on your kind words to them.

We look forward to working with you in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I received a successful and complete…

I received a successful and complete service. I was very happy with how easy it was to contact Alex at all stages, particularly the final week. I would highly recommend using Holden Smith Law to family or business associates.

12 December 2025
Unprompted review
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Reply from Holden Smith Law

Thank you for recommending our services. We are delighted to read that you are happy with how Alex handled your case and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

We had a fantastic experience with Joe…

We had a fantastic experience with Joe Furness, our HTB remortgage conveyancer.
Joe was absolutely brilliant throughout the entire process - his communication was clear and timely, and he was very efficient at getting everything done smoothly.
It really took the stress out of the process for us.
We would definitely use Holden Smith Law again and highly recommend their service.

5 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Tatiana,

Thank you for recommending our services. We are delighted to read that you are happy with how Joe handled your remortgage and have passed on your kind words to him.

We look forward to working with you again in the future.

Kind regards,

Holden Smith Law.

Rated 5 out of 5 stars

Smooth and friendly service

It was just made really smooth and easy, from the straightforward app to the friendly and prompt service from Joe Furness, who was my main contact.

10 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Sian,

We are delighted to read that you are happy with how Joe handled your case and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Thank you ,Alex jones and Sukhmani…

Thank you ,Alex jones and Sukhmani ninjas for a very quick and trouble free sale they were both very helpfull and professional.

9 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Michael,

Thank you for taking the time to write us this review. We are delighted to read that you are happy with how Alex and Sukhmani handled your sale and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Excellent Service from Andy Norton

We are very grateful for an exceptional service through Probate and Administration. Andy was extremely professional, knowledgeable and helpful throughout. He worked with clarity and guided us well. Communication was easy, with meetings where necessary and emails and phonecalls were always responded to promptly, which is refreshing in an age of online portals and musical phone queues. His support was valued by us, especially during what has been a very difficult time, after the loss of my Mother.
Further to this and because of the high standard of service, we went onto to use their Conveyancing department and also Andy has gone on to sort Wills for family and friends.
We will most certainly continue to recommend and use their Legal Services again, if required in the future.
Thank you

10 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Fiona,

Thank you for recommending our services. We are pleased to see that you are happy with how Andy and our team have supported you during such a difficult period.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Really helpful.

Sara & Tilly were really helpful with our house sale that was more complex than usual.

2 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Daniel,

Thank you for taking the time to write us this 5-star review. We have passed on your kind words to Sara and Tilly.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Springbank OL6 8AA

I've just sold my house successfully with Holden Smith.
And a special thank you to Francesca Graham, this was a difficult sale to say the least as we had an out-of-date septic tank.
Luke Underhill should get a mention too, they worked as a good team together and kept me updated throughout the process.
I would certainly use them again.

4 December 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi John,

We are delighted to read that you are happy with how our team handled your house sale and have passed on your kind words to them.

We look forward to working with you again in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

READILY AVAILABLE

My solicitor Abena was readily available to answer any of my questions and explained the procedure to me in due time. In her absence, her colleague Olivia would step in and support me with any queries I had. The receptionist Tina is Brilliant with her lovely smile and professional attitude.

10 November 2025
Unprompted review
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Reply from Holden Smith Law

We are delighted to read that you are happy with the level of service that our team provided you and have passed on your kind words to them.

Kind regards,

Holden Smith.

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