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Holdmate Gear Reviews 3

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TrustScore 3 out of 5

2.8

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Company details

Written by the company

With Holdmate, you can focus on the moment — take photos, answer calls, and enjoy your activities without stress.

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2.8

Average

TrustScore 3 out of 5

3 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

TERRIBLE customer service

TERRIBLE customer service. My parcel was not delivered and over a month on, HoldMate are refusing to provide a refund.

1 June 2026
Unprompted review
Holdmate Gear logo

Reply from Holdmate Gear

Hi,

Thank you for your feedback. We’re very sorry to hear about your experience — this is definitely not how it should be.

Of course, you should receive the parcel you paid for, and we understand how frustrating it must be to wait this long without a clear solution.

Please contact our customer service team again with your order details, and we will make sure to look into this urgently and help resolve the issue.

Best regards,
Melker at Holdmate

Rated 1 out of 5 stars

Exaggerated sales prices

This company simply gets generic products and puts their label on it. They then seem to sell these at a premium price. You can buy the same product for much cheaper. Or buy from a reputable store. The sales like up to 60% Off are exaggerated. I went through every item in their website. I could not find 1 single item at 60% Off.

6 June 2026
Unprompted review
Holdmate Gear logo

Reply from Holdmate Gear

Hi,

Thank you for sharing your feedback.

We’re sorry to hear that you feel this way. We want to clarify that our products are not simply generic items with a label added. We continuously work on improving our products, packaging, customer experience, and overall quality to make sure our customers are as satisfied as possible.

We understand that similar-looking products may sometimes be found on other websites, but there are differences in quality, product details, service, guarantees, shipping, and support. Our goal is to offer a reliable product and a smooth customer experience from purchase to delivery and after-sales support.

Regarding the “up to 60% off” offer, this refers to the maximum possible discount available through our current deals. For example, when purchasing the Holdmate 4-pack, customers can save around 55%. In addition, customers who sign up for our newsletter can receive an extra discount on their purchase, which can bring the total savings up to 60%.

That said, we appreciate your feedback and will review how we communicate our offers to make sure they are as clear and transparent as possible.

Best regards,
Melker at Holdmate

Rated 2 out of 5 stars

I really wanted to love this product…

I really wanted to love this product because the concept is fantastic. Having quick access to your phone without digging through pockets or bags is a great idea, especially for hiking and other outdoor activities.

Unfortunately, after using it on a hike for the first time, I found it more frustrating than helpful. The biggest issue is that the tether is always under tension when extended, which makes it difficult to comfortably use your phone for things like taking photos or checking a map. The constant pull from the retractor means the phone never really stays where you want it. If there were a way to lock the tether at a chosen length, it would be a huge improvement.

I also found that when the phone is retracted, the weight of the phone causes it to bounce around on the tether while walking. Again, some sort of locking mechanism to keep it secured in place when not in use would make a big difference.

In practice, I didn't find it much better than simply keeping my phone in a pouch attached to my backpack. For hiking, where I'm frequently checking maps and taking photos, I probably won't use it again.

That said, I haven't completely given up on it. I may try attaching it to my dry bag while paddleboarding, where I don't need to access my phone as often. It seems like this product may work better for activities where your phone stays mostly stowed and only needs occasional access.

Overall, I love the idea, but the current execution didn't meet my expectations.

30 May 2026
Unprompted review
Holdmate Gear logo

Reply from Holdmate Gear

Hi,

Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the product didn’t fully meet your expectations during your hike, but we really appreciate your thoughtful comments.

We completely understand your points regarding the tension in the tether and the phone bouncing while walking. Feedback like this is very valuable for us as we continue to improve the product experience.

For customers who want better storage and a more secure way to carry their phone during activities like hiking, we now also offer a pouch solution. This may be a better option if you prefer keeping your phone more stable and protected while still having it easily accessible when needed.

Thank you again for your honest feedback.

Best regards,
Melker at Holdmate

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