Holiday Bay Reviews 

1,125
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 442 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's exceptional helpfulness, patience, and efficiency, noting their willingness to tailor holiday plans. Many highlight the excellent service and smooth booking process, appreciating personalized approaches and clear communication. Overall, people are very satisfied with their well-planned holidays and the positive experience provided. However, some customers noted poor communication, which led to stress and anxiety. A few also experienced a lack of support and disorganization, particularly with after-sales service and information. Specific concerns included transfers not being provided as expected and accommodation not meeting basic standards or being unavailable.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Holidays

Users describe positive interactions with holidays, with many reviewers expressing satisfaction with the... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, efficiency,... See more

Booking process

Consumers find the booking process to be a pleasant and easy experience, with many praising the helpfulness... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We did not book with holiday bay just as we got a last minute deal with another company. However, iszamme was amazing, patient and kept in close communication trying to work some out for us. Very good... See more

Rated 5 out of 5 stars

Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch wi... See more

Rated 5 out of 5 stars

Used the company to book a holiday, We were introduced to Shane he was efficient helpful and gave us all the information we asked for nothing was to much trouble for him he was quick to acknowled... See more

Rated 5 out of 5 stars

Jason was amazing finding us the perfect holiday to four different resorts in Thailand, which we cant wait for next year. He was very patient and manage to provide me with perfect hotels and a fantas... See more


Company details

  1. Travel agent

Written by the company

We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,125)

410 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had great communication and…

I had great communication and professional efficency from Arya on proposed holiday to the Maldives. Would highly recommend.thanks

12 March 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you so much for your kind feedback!

We’re thrilled to hear Arya provided clear communication and professional efficiency for your Maldives trip—it’s exactly what we aim for 😊

She’ll be delighted to read your recommendation. Thanks again, and we’d love to help you with your next holiday whenever you’re ready! ✈️

Team Holiday Bay.

Rated 5 out of 5 stars

Just booked 2 weeks to japan

Just booked 2 weeks to japan. Bob form holiday bay helped plan and arrange things. Looking forward to our trip.

20 March 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you so much for your feedback!

We’re thrilled to hear Bob helped make your Japan trip planning smooth and easy. He’ll be delighted to hear your kind words 😊

Wishing you an amazing 2 weeks in Japan, and we’re here to help with any future trips you plan! ✈️

Team Holiday Bay.

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, very polite, just what is required when booking a big holiday like we just have, highly recommend

20 March 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you so much for your kind words!

We’re delighted to hear you felt well supported while booking your holiday—it’s exactly what we aim to provide 😊

We really appreciate your recommendation and look forward to helping you plan your next big adventure!

Team Holiday Bay.

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Kiara was extremely patient and helpful throughout. Excellent service

20 March 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you so much for your wonderful feedback!

We’re so glad to hear Kiara provided patient and helpful support—she’ll be thrilled to read this 😊

We really appreciate your recommendation and look forward to helping you with your next trip!

Team Holiday Bay.

Rated 5 out of 5 stars

Great personalised packages.

Bob at holiday bay was very helpful with planning a trip to Thailand for us. Made multiple changes and adjustments to our package to make sure It captured all our needs. We are yet to book but know where to come when we are ready.

19 March 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you so much for your kind words!

We’re delighted to hear Bob was able to help tailor your Thailand trip exactly to your needs—he’ll be really pleased to hear this 😊

Whenever you’re ready to book, we’ll be here to make the process smooth and stress-free. Can’t wait to help you bring your trip to life!

Team Holiday Bay.

Rated 5 out of 5 stars

Great experience denver is a great…

Great experience denver is a great repersentive for the company useful information given an assest to the company goes above and beyond for the customer thank you for the great experience given.

18 March 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you so much for your fantastic feedback!

We’re thrilled to hear Denver went above and beyond and provided such useful information—he’ll be delighted to read this 😊

We really appreciate you taking the time to share your experience and look forward to helping you with your next trip!

Team Holiday Bay.

Rated 5 out of 5 stars

My Thai holiday

From my initial enquiry about a holiday I was put InTouch with Kiara who guided me through the whole process of choosing my holiday booking and my reservation

16 March 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you so much for your kind feedback!

We’re so glad Kiara was able to guide you through the entire holiday booking process—she’ll be thrilled to hear this 😊

We really appreciate you sharing your experience and look forward to helping you with your next trip!

Team Holiday Bay.

Rated 5 out of 5 stars

Kiara was extremely dedicated to our …

Kiara was extremely dedicated to our holidays . Gave us all options we asked for and updating us with all informations needed. Thank you very much again

16 March 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you so much for your kind words!

We’re delighted to hear Kiara was so dedicated and kept you fully informed throughout the process—she’ll be thrilled to read this 😊

We really appreciate you taking the time to share your experience and look forward to helping you with your next holiday!

Team Holiday Bay.

Rated 4 out of 5 stars

Simply The Best!!!!!

This is the first time we have used Holiday Bay, and whilst my husband and I were very sceptical of the service... We had never booked using whattsapp and as I call it "text talking!" before... Our request was handled extremely well, from start to finish... Kiara was professional intuitive nd displayed a direct (unconfusing) approach to our booking needs..... Thankyou from the bottom of our hearts Kiara...

15 March 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you so much for sharing your experience!

We’re thrilled to hear that, despite trying a new way of booking via WhatsApp, Kiara made the process so smooth and straightforward for you. Your kind words about her professionalism and intuitive approach mean a lot 😊

We’ll be sure to pass this on to Kiara—she’ll be so touched. Thank you again, and we look forward to helping you with your next holiday!

Team Holiday Bay.

Rated 5 out of 5 stars

Outstamding cistomer service.

Outstamding cistomer service.

12 March 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you so much for your kind words!

We’re delighted to hear you had an outstanding experience with our customer service 😊

We truly appreciate your feedback and look forward to helping you with your next holiday!

Team Holiday Bay.

Rated 5 out of 5 stars

We planned to go to Thailand

We planned to go to Thailand. Arthur has been very patient with our demands and questions but managed to get us a few brilliant choices. Unfortunately before we decide, Middle East conflict changed our mind and we decided to go next year. We will definitely contact him again as we have been very happy with his service.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Thailand 2027

After being a little nervous about booking my dream holiday to Thailand, Chris has been an absolute star. Nothing was too much trouble and no question was too silly, even when I did repeat myself. From enquiring to actually booking, Chris has made the whole process easy and understandable, even adding an extra location for a couple of nights and sorting the transfers. Now I only have to wait until dec 2027 and Chris will only have another million questions to answer. Here’s hoping my holiday runs as smoothly as the booking. Thanks Chris, I will definitely be recommending to friends

25 February 2026
Unprompted review

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