HolidayTaxis Reviews 

This is the last time we use Holiday Taxis - we already switched to going direct to local taxi firms in Ibiza because of ridiculous mark-ups in the last two years from Holiday Taxis but thought the prices were still acceptable in Mallorca so used them again this year. It was fine from Palma Airport to Puerto Pollenca but coming home was a different story. Holiday Taxis' system of telling you what time they will pick you up to go to the airport, based on your flight time, is always annoying but on this occasion they were also late! So after spending 5-10 minutes standing outside the hotel in the sun looking for our ride we were not thrilled to find our people carrier (not standard car) had virtually non existent air conditioning - there were holes overhead where the nozzles should be . Our one hour ride to Palma Airport was appalling due to the heat - we obviously had no time to find alternative transport options due to Holiday Taxi's tight timing for our flight departure. This was in no way the driver's fault - in fact he remarked on how hot it was and had his window open - in fact he drove well but the heat in that van was intolerable!

Excellent service, on time, friendly drivers

transfers were perfect ,but vehicles quite tatty

Arrived in Antalya at 01:30 this morning and was at the holiday taxi stand by 01:50. Told an hour wait ended up waiting 1 hour 20 mins when at the last minute they put someone else on the bus. I landed nearly 2 hours ago and only just leaving the airport for what could be a nearly 3 hour trip to Alanya with another hotel stop and a toilet stop they the driver said they have to take! Not sure why when he’s just sat for over an hour drinking coffee, smoking and chatting. Not good when you have already been travelling 12 hours definately won’t use again!

Took full payment then called to say they wouldn’t be completing the booking! Customer service terrible. Person called Alexander was completely unhelpful and clueless. No refund either. Avoid this scam!

The minibus was extremely comfortable for the 8 of us. The driver was very helpful with luggage and was a safe driver.

Got message from Marlo the Hotel representative, If we would like to arrange and meet for information, kindly replied to him, That it's not first time here but would like to keep in touch for transportation back to airport, 5 days later i still had no answer, i sent a text to say bad service no reply for 5 days.
He said you are not new here as you said so you dont need my service ! I said i also asked about transfer back, and he at least could of replied to me. There was no answer and i have been Blocked !!
Never ever have i ever had such a bad service as this !!

We have been using Holiday Taxis for years now and cannot fault them.
The cars are always spotless and the drivers are very friendly and courteous.

Easy to book, easy to book child and baby seats . Pick up office was easy to find and driver was also there for us . Driver helpful and good journey to hotel . Better than coach transfer.
Return journey to airport was great again . On time and comfortable

This concerns a transfer from Faro airport to the hotel.

--While driving rather fast on the highway, the driver shows the two young women sitting next to him all sorts of videos on his phone of entertainment in Lagos.
-- A little later, his wife calls, crying. Okay, it happens. Then someone else calls, clearly very angry and during ten minutes yelling very loud, probably the one why his wife called before. Then his wife calls twice again and the angry man also.
-- In the meanwhile a man and a woman are dropped off at the wrong hotel. They walk to the hotel and make it back to the taxi just in time to warn the driver. Luggage back in, couple back in. The correct hotel is miles away. Would have been terrible for them if the taxi had already gone not knowing where they were.

I travel as a solo traveller 7 or 8 times a year this was the worst transfer ever encountered after being directed from one end of tenerife airport to the other twice I was asked to stand at stop 63 I then waited 2 hours standing waiting for a bus to turn up whilst other buses pulled away I landed at 10.15 pm and arrived at my hotel which was a 45 min drive at 2am .Return journey ..my flight was at 9pm they picked me up at 4.20 ???? never again !!! hoppa for me

One driver from this company shouldn't work for a company where you have to be on time. He deliberately drove slowly just because I wouldn't let him stop for a meal. At first, he claimed he couldn't drive any faster, even buses, when everyone else was overtaking him. Then, when I told him I had to be at the airport on time, he said I should order in advance, as the company determines the arrival time. Then I asked who would pay for the ticket if I was late, and he started laughing and said TaxiHoliday. I barely made it to the plane and had to run with my baby in my arms. I'm terribly dissatisfied with this trip.

The collection from the Airport on the 17th could not be faulted. The driver was very friendly and efficient and drove in a non aggressive manner.
The collection from the Hotel on the 24th was a slightly different matter. The driver was on a private call for most of the Journey and actually dropped us of at the wrong terminal - Terminal 1 instead of Terminal 2. This did not cause much trouble to us only a 350 metre walk.

Worst service ever. denied to pick us 45 minutes later in Hurghada. Just NO… wow

After arriving at Marco Polo Airport, Venice on the above date our driver was not waiting for us. As per the booking instructions, we called the local number for your supplier (Gea Transporti Srl.) on +39 3477203567. The call handler apologised, then said they would call the driver. When we called back after 5 minutes we were told that the driver was stuck in traffic and would arrive in 20 minutes.

After waiting for 40 minutes we called back. The same call handler said he would call the driver again. When we tried to get back in touch our call was rejected.

We then called the UK number (+44 1273 828 220) and spoke to Ed. He advised that he would try calling directly and placed our call on hold. After 10 minutes, Ed rejoined the line advising he couldn't get through either. He apologised, but said the only option was to arrange our own taxi from the airport and either the journey would be refunded, or the initial booking would be cancelled.

I am severely dissatisfied at the service and response. The whole purpose of arranging travel in advance was to avoid the stress and hassle of arriving in a foreign country, not speaking the language, and trying to get from the airport to our accommodation. It was felt that our situation was completely dismissed, and little care or attention was given other than a figurative shrug of the shoulders.

AVOID AVOID AVOID

The transfer from the airport to the hotel was fine, but the return transfer back to the airport never arrived. We spoke with an employee by phone at the time, and were instructed to take a private taxi (£70) with a promise of reimbursement. We complied—but weeks later, we received an email claiming their partner did turn up—despite our attached call logs proving otherwise. They refused to refund us.

If we hadn’t had access to a phone and the extra £70, we would have missed our flight!

The transfer was very reliable, safe, and pleasant. Everything was uncomplicated and absolutely inexpensive. We used the shuttle service on Corfu, which you should book a few days in advance.

Abbiamo usufruito del servizio navetta da Portocolom all'aeroporto di Palma di Maiorca e la gestione è stata davvero ineccepibile: dal servizio clienti, che risponde celermente e in italiano, all'autista che ci ha accompagnati.

L'unico appunto riguarda l'ottimizzazione dei punti di raccolta: dopo averci presi, l'autista si è fermata di nuovo appena 150 metri più avanti per un'altra famiglia in un albergo vicino. Sarebbe stato molto più sensato indicare un unico punto di raccolta per tutta la zona

ENGLISH
We made use of the shuttle service from Portocolom to the airport of Palma de Mallorca and the management was truly irreproachable: from the customer service, that responds swiftly and in Italian, to the female driver who accompanied us.

The only note regards the optimization of the collection points: after having taken us, the driver stopped again just 150 meters further for another family in a nearby hotel. It would have been much more sensible to indicate a single collection point for the whole area

Airport counter easy to locate and transport was waiting We were fortunate to be transferred in a luxury mini van with only 2 other passengers and at such a reasonable cost considerably less than a taxi.