Generally a lovely stay..but the flies and mosquitoes can be irritating at times..but mainly outdoors? A lovely host that's very helpful before you fly with all your necessary information for villa a... See more
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Created with AI, based on recent reviews
Holidu is a search and booking platform for vacation rentals that allows you to find your perfect accommodation and book for the lowest price. We partner with large online travel agencies, regional tourist offices and local specialists to provide you with the large selection you need to find the perfect rental for your vacation. Our proprietary image recognition technology detects if the same vacation rental can be found on multiple websites and will always show you the lowest price.
Germany
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Really easy to book and there web chat answered most of my questions. Customer service appears to be there priority which is great to see.
The villa was as advertised.
Great location.
Great facilities.
Great support.
Great Holiday
It was fast and very straightforward when booking with a company I have never before used. I will write an honest review after my return. Having used another well known booking.com type agent in the past we have been very disappointed with the quality of the accommodation. Let's hope this one fits the description as per the photos and location. KP
Very welcoming and very clean cottage with everything that you wanted to hand. Would most definitely stay there again.
Everything was great and went smoothly but I personally feel the booking charge was excessive and it would make me hesitate to use again
The house was in a lovely quiet spot with great views and a lovely pool. The owners were super friendly and helpful. We would definitely recommend for those that want to be able to unwind in peace. We will go back again.
They didn't notify the Airbnb host about my arrival and they then hold up my money even if the host wanted to refund me. No customer support only AI vomit. Scammers.
Clear information and competitive prices.
More detailed maps would make it even better.
Won't be using this company again
I booked accommodation in London for 2 nights in April for May.
When I booked it was advertised as free cancellation before 8th May.
I booked the accommodation, no issues, and received the confirmation. The money was taken by Guest Ready who's property it was.
At the end if April i decided I wanted to cancel the accommodation, as I found something a bit more centre.
I went into my booking via the holidu app & it said i had to contact Guest Ready. I did this & was told I wasn't able to get the free cancellation, as the cut off date had expired in April. I told Guest Ready it was advertised by Holidu as 8th May but they said their T & C's was 10th April.
I ended up going backwards & forwards between the 2 companies, as kept getting told to contact the other company. In the end I asked Holidi to sort this out, as I considered it was their fault, as this is who I booked with & this is where I saw the date for free cancellation.
During the investigation I had no contact from Holidu. All I got was AI responses which was very frustrating. It seemed impossible to get a real person to respond.
It took nearly 7-10 days to finally get a response to tell me what was happening & I finally got my refund of £727.
The customer service of Holidu was very poor.
Property description was clear, booking was straightforward, as was follow-up information.
Brand new accommodation perfect for all. Nice site and hosts would recommend
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