Hollandforyou.com Reviews 

I ordered various items, including cheese and chocolate on the 18th May, and still have not received my order, totalling 74 Euros. I have emailed this company three times, but have had no reply. Using my tracking number, it required a 'secret code' which I never received. I tried to phone them, but the number is invalid. Have I been scammed? Order number is 8TPT013113 and I live in Scotland. Can anyone help, please?

UPDATE: Michel claims the address on the order was not possible to change after it was shipped. He does not mention I made this request immediately after placing the order. And of course, he does not address the lack of communication at all. Michel, if you were only as responsive over email as your are on TrustPilot, we would never have had this issue to begin with.

I ordered 12 containers of baby formula from Holland For You for our newborn, nearly a $500 purchase. What followed was a reminder that their website appears to be stuck somewhere in the early 2000s, and unfortunately, their customer service seems to have stayed there too.

Years ago, I ordered from them for our first child when we lived at a different address. Their checkout process, which feels like it hasn’t been updated in decades, did offer to edit my shipping address, but it was unclear at what stage. I expected the next step to provide an opportunity to edit my address, but somehow, the order finalized before I had any chance to correct it.

Immediately, I looked for a way to cancel or edit the order. The dinosaur of a website provides no such option. Within minutes, I emailed them explaining that the address was outdated and urgently needed to be changed and I provided the correct address. Silence. I followed up again asking for confirmation. More silence. Only after the packages were already shipped did Michel respond, informing me the order had been sent, in two parcels according to Michel, to the exact wrong address I had tried to correct immediately. When I reminded him of my emails, he said he had no choice because they are required by PayPal to ship to the PayPal address. So common sense would be to offer an order cancellation. But apparently no such sense exists at HollandForYou. They were under no obligation to fulfill the order to the wrong address. Michel then had the audacity to claim I never sent the correction email even though we had all the while been messaging on the same email chain as my original request to edit the order. Fortunately for reality, screenshots exist. After providing proof that I did in fact send those emails, Michel permanently stopped responding to this day. He ghosted me completely. It has been 47 days since Michel has last responded to me, and I've sent 5 emails over this time.

I then had to awkwardly contact the current resident of my old address to intercept packages of baby formula meant for my newborn. Thankfully, they were kinder and more responsive than the company I paid. One of the two parcels made it to that address which they then forwarded to me. The second parcel has seemingly vanished. I’ve sent multiple emails over the past week asking for help, tracking, anything at all. Deliberate silence once again.

I live in the United States, and because Holland For You ignored an immediate correction request and failed to communicate, half of my nearly $500 order is missing. It has now been over 50 days, and I still do not have 6 of the 12 containers of baby formula I paid for.

This wasn’t some luxury item. It was baby food and now my daughter is running out of formula and I'm forced to buy a different brand which is NOT recommended by pediatricians. Watching a company mishandle something so incredibly basic, and then disappear, would almost be funny if it weren’t so expensive and stressful.

Customers deserve responsive communication, and accountability. HollandForYou delivered none of those. And apparently, I'm hardly the only one considering the other reviews I'm seeing here. I wish I checked HollandForYou on TrustPilot before I placed that order. I wouldn't recommend this site to anyone.

This is my first experience with Holland for you and I will never use again.

Delivery was later than promised so missed the date needed.

13 of the 14 items had been substituted to an significantly inferior product with no explanation or compensation.

No contact details available to speak to anyone about the error.

Will never ever use again.

Ik had geweldige ervaring met dit bedrijf.

Uitstekende communicatie. Ik kreeg een paar items van verschillende verkopers en Hollandforyou hield me op de hoogte elke keer dat ze mijn artikel kregen. Een artikel werd niet afgeleverd bij het bedrijf en stond op het postkantoor (weet niet waarom) en de eigenaar van Hollandforyou had geen probleem om het op te halen bij het postkantoor. We kozen de dag voor verzending, het trackingnummer werd verstrekt en binnen 10 dagen kreeg ik mijn pakket. En ik vertrek in de VS. WAUW!

De verpakking en verpakking was boven en buiten. Ze stoppen extra noppenfolie en papieren doosvellen erin om items (puzzels) te beschermen tegen deuken.

Kom ik terug naar dit bedrijf? Absoluut, 100% ja.

Dienst A+++

Ik raad dit bedrijf ten zeerste aan.

Bedankt Hollandforyou-NL!

////////

I had great experience with this company.
Excellent communication. I got few items from different sellers and Hollandforyou kept me posted every time they got my item. One item wasn’t delivered to the company and was sitting at the post office (don’t know why) and the owner of Hollandforyou had no problem to pick it up from the post office. We picked the day for shipping, tracking number was provided and in 10 days I got my package. And I leave in the USA. WOW!

The wrapping and packaging was above and beyond. They put extra bubble wrap and paper box sheets inside to protect items (puzzles) from denting.
Will I come back to this company? Absolutely, 100% yes.
Service A+++
I highly recommend this company.
Thank you Hollandforyou-NL!

Do not use this service. There are others who are much better. Holland for You does not reply promptly to queries, has not telephone numbers and in my case short delivered on one product and over delivered on a (cheaper) other product. This is new as previosly I was a loyal, content customer

I ordered Rookworst. Payed using PayPal. The parcel was never delivered though USPS claims it was. I was unable to file a complaint with USPS as Hollandforyou apparently used a different address than the one in my PayPal profile. I started a case with PayPal. Answered the questions from Hollandforyou but the case was simply closed and I lost out. Stay away from this company AND PayPal.

I never received the ordered product... :-( Also after asking back via email I never got any answer. So the money is gone, and all in vain. Hands off!!!

I live in France and I order frequently a decent size shipment. I have always receive the order within 7 days. I once had a minor issue that I received a smaller quantity item instead of the bigger quantity item and I contacted Michel by phone and he kindly solved the issue the same day without any problem. I highly recommend this service. The products arrived in tip top shape. No damage. I am happy customer and I will definitely order again from them.

for every one from australia considering ordering through this company just think twice about it. A substantial order I put through that took nearly 5 weeks to reach my front door. Considerable damage to most articles (apart from the heat conditions in OZ). No return comment was received what is very disappointing especially when you claim being a top notch company. What attitude in the reply. Further do not accept "substitutes" that you did not ask for. They are useless. No other comments and no more orders. Have tried the German based Holland for you and received goods in 6 days. Lot better

I placed an order on August 28th 2021 and did not receive a confirmation email and could not find anyway to contact the store. So after i wrote a bad review on here, the store (info @hollandforyou.com) emailed me to address my issues. I was promptly sent an email with an order confirmation and tracking info for my package. 9 days later my package arrived in my mailbox. I live in the U.S.A by the way. The product arrived in great condition and wasn't spoiled. Although I got what I paid for, the fact that i had to complain about the company in order to get in touch with somebody is a big issue. If they can fix this by putting the company's info on the website, they'd be much better off. Until then, use the email i included to contact them, don't use spaces.

Hi all,
I am in New Zealand and ordered coffee creamer on this site and some other stuff for my tummy 😁
Any way I received the ordr after 8 days so that is in the time frame of the website.
Goods where we'll pakaged and just enjoyed my first coffee with creamer instead of milk if I can give a negative that when I placed the order I didn't receive a tracking number however after emailing them and asking in Dutch if the orde was dispatched they replied promptly and with a tracking number turned out it was just arrived in the country.

>WARNING> DO NOT USE>

Non-existent customer communication, service and after 1 month, no goods received.

I wish i had seen these reviews previous.

Will not be using again and going into PayPay complaint.

Holland For You is my grocery shop away from home. I am so grateful that I found Holland For You. Living in a foreign country I am unable to get all those special food items such as cheese, sausages etc.
Please stay connected.

If you're buying from this merchant to ship overseas...don't. We purchased $130 Euros worth of food from this merchant as we were unable to follow through on travel plans during the Covid crisis. It's a pity we didn't come here and read other peoples' experiences first! Basically, this merchant hasn't learnt from the bad reviews and we suffered the same fate of many. The products were shipped badly without proper protection and padding for food and by the time they reached us in Australia, the box was half torn open and the food inside had spoiled and melted. We contacted the merchant to ask for replacements to be sent or to have a refend (we included pictures of the box and the food), but we received no reply even after three emails. It was only when we undertook a Customer Resolution Complaint via Paypal that suddenly the merchant reached out and said he would refund the costs...of shipping. Yep, a 30 Euro refund for $130 Euros worth of damaged goods. Appalling customer service. DO NOT BUY FROM HERE!

Additionally, we contacted the manufacturers of the product we purchased and THEY offered a refund and told us that this Merchant shouldn't be selling these items as a third-party anyway. Interesting to see the items we bought from this merchant have now been REMOVED from his website!

We ordered our favourite Dutch food from this shop. They have a great selection and exactly what we love. Obviously, due to the current pandemic, there was a slight delay in receiving our package, that was to be expected. However, emails were sent back and forth and there was continuous communication and reassurance from their side. I have to admit that I was sceptical after reading some of the reviews here, and i was worried that i would not receive our delivery. But I can honestly say that I had a great experience with the shop and will definitely be ordering from here again.

Awful company, goods arrived damaged. Packaging was intact but baby formula inside was open and had spilled inside package. Their customer service was unresponsive. No response from company until 3 years later they objected to wording in this review. Avoid this company unless you’d like to waste your money.

Unfortunately I had a very bad experience with this retailer hollandforyou.com
First of all, I have not received any confirmation of my order.
Then I have been waiting for 3 weeks to have an answers to my requests for news. At the end, I have never received my dutch stuff, too bad!
According to the customer service, the reason of the delay is a manual processing of the orders, why not but I do not understand why I have never been informed of what was going on.

Ordered two containers of formula for our baby and one arrived with the seal punctured and the formula powder spilled everywhere. I have emailed the company 8 times and have never heard a response. All I would like is for the container to be replaced. I will never use this company again.

I did not recevied my order on time. I placed my order 12/5/19. I waited for 7 days, but the packeg not arrived. I emailed them and they resopned saying that they will ship my order that was 12/12/19. I still did not recived my order. It took the whole december to get my order.

Does anyone know how to contact
Hollandforyou? They dont have any contact details on their web page and they dont reply to facebook msg! I just need to know where is my goods!!
Update: I haven’t received my goods and they still havent contacted me back Does.