I have been using Holts for over 20 years and they never fail, my recent piece was for my wife's 60th, a natural pink diamond, that was affordable and work with the design I had in mind, Alicja's pat... See more
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Review summary
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Reviews shaping this summary
Caitlin was incredible in helping us find the perfect ring. Before our appointment, she curated a selection of stunning diamonds for us to view. I’ve realised that seeing the stones in person is ess... See more
Company replied
Holts have been fabulous to work with from start to finish. Understanding my requirements and budget, sourcing the best stone for me I had asked a zillion questions, dithered, emailed for clar... See more
Company replied
The levels of patience and expertise made the process of choosing an engagement ring exactly what I'd hoped for. Holts carefully listened and acted on my preferences but added valuable and appropriate... See more
Company replied
Company details
- #6 of 105 best companies in Jeweller
- #6 of 87 best companies in Jewellery Designer
- #7 of 45 best companies in Jewellery manufacturer
- #21 of 286 best companies in Jewellery shop
Written by the company
Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.
Contact info
1st Floor, 39 Greville Street, EC1N 8PJ, London, United Kingdom
- 02074055286
- info@holtsgems.com
- holtsgems.com
5.0
Excellent
241 reviews
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Easy, fast and beautiful
May was absolutely fantastic and incredibly helpful. I was actually out of country so had to organise everything via email only and May made this not only possible, but easy to manage. Holts Gems created something truly beautiful for me and at a very reasonable price too. Huge thank you to everyone at Holts Gems!
23 December 2025
Reply from Holts Gems
Dear Francis,
Thank you so much for your wonderful review. We’re delighted to hear that May was able to support you so smoothly from abroad and make the whole process easy to manage over email. It’s fantastic to know that you’re so happy with the piece we created for you and that you felt it offered great value. Thank you for your kind words and for choosing Holts Gems.
Best Regards,
Madeline
Holts Gems Team
Incredible service and gem repair
I visited London to find a specialist who could assess and re-polish a Paraiba that had been worn daily for over 10 years. After reading the reviews, I chose Holts.
I was welcomed by May, whose knowledge and passion for gemology were immediately clear. She assessed the stone under the microscope, explained the damage, and discussed the repair options with the engineer who would be doing the work.
When I returned a few weeks later, I met Alicja, who was equally professional and welcoming. The ring needed re-tipping, as expected, and the stone—made more challenging by an extra facet—required careful workmanship.
The result is outstanding. The ring looks immaculate, and the stone’s brilliance is better than when I first bought it.
As this was an expensive and highly sentimental piece, trusting anyone with it was a real concern. I’m extremely grateful to May, Alicja and the team for delivering such high-quality work at the agreed price and within the promised timeframe.
I wouldn’t hesitate to use Holts again for any future jewellery repairs or purchases. In a crowded London market, they truly stand out.
20 October 2025
Unprompted review
Reply from Holts Gems
Dear Craig,
Thank you so much for taking the time to share such a detailed and heartfelt review. We’re truly honoured that you chose Holts Gems to care for such a treasured and sentimental piece. It’s wonderful to hear that May’s assessment and guidance gave you confidence from the very start, and that Alicja’s support on collection made the final stages just as reassuring.
We’re delighted that the craftsmanship exceeded your expectations and that your Paraiba now looks even more brilliant than when you first bought it. Our team takes great pride in handling complex restorations with precision and care, and it means a great deal to know you felt your ring was in safe hands throughout.
Thank you again for placing your trust in us. We’re so pleased the experience left you feeling confident and happy, and we look forward to welcoming you back for any future repairs or new pieces. It’s truly appreciated that you feel we stand out in such a busy London market.
Best Regards,
Madeline
Holts Gems Team
The only place to buy from in the Hatton Garden maze
Amy, May and Simei were all so attentive and helpful with expert knowledge snd guidance. Quality service throughout. Highly recommend.
27 September 2025
Reply from Holts Gems
Dear Leila,
Thank you so much for your lovely review. We’re delighted to hear that Amy, May and Simei were able to support you with attentive service and expert guidance throughout your experience. Your kind words mean a great deal to the team. We truly appreciate your recommendation and hope to welcome you back to Holts Gems in the future.
Kind Regards,
Madeline
Holts Gems Team
Service from May was excellent she…
Service from May was excellent she listened to my requirements came up with a suitable option and her communication on the purchase was faultless. Can highly recommend
4 December 2025
Unprompted review
Reply from Holts Gems
Dear Mr. Stephen,
Thank you so much for your lovely review. We’re delighted to hear that May was able to understand your requirements and guide you to the perfect option. It’s wonderful to know her communication made the process so smooth. We truly appreciate your recommendation and hope to welcome you back to Holts Gems in the future.
Kind Regards,
Madeline
Holts Gems Team
Best wedding rings experience
We were looking for a queer friendly place to purchase our wedding bands. Holt Gems came up in our search, and from a bad start to the day from previous ring appointments, we didn’t have high expectations. However, as soon as we stepped in, we felt welcome and communication via email has been brilliant from before and after our initial appointment. May showed us a multitude of various designs and styles that she thought would suit our engagements rings, as well as others. After lots of trying on, we managed to choose our dream rings. She was attentive and it felt like talking to a friend as we discussed what we wanted individually and our wedding. Thank you for making our experience so easy and we can’t wait to wear our rings forever!
6 September 2025
Reply from Holts Gems
Dear Helen,
Thank you so much for sharing your wonderful review. We’re truly delighted to hear that your experience with us felt welcoming and relaxed from the moment you arrived. May will be overjoyed to know that her support and friendly guidance helped you both find your dream wedding rings and made the process enjoyable and personal. It means so much to us that you felt comfortable and cared for throughout. Congratulations to you both!
Best Regards,
Madeline
Holts Gems Team
We had a great consultation with…
We had a great consultation with Caitlin who was lovely and gave us lots of time to explore different stones and designs. She really helped make the process of finding a ring so much smoother and the gemstones are stunning.
11 November 2025
Reply from Holts Gems
Hello,
Thank you so much for your kind review. We’re delighted to hear that Caitlin made your consultation such an enjoyable and relaxed experience, and that you appreciated the time to explore different stones and designs. Your feedback means a lot to us, and we’re so glad you enjoyed discovering our beautiful gemstones. We hope to welcome you back to Holts Gems in the future.
Best Regards,
Madeline
Holts Gems Team
Holts Gem were simply brilliant
Holts Gem were simply brilliant. May was excellent and came prepared with samples of what we discussed over the phone. The design was spectacular.
11 November 2025
Unprompted review
Reply from Holts Gems
Dear Joe,
Thank you so much for your lovely review. We’re delighted to hear that you had such a positive experience with us and that May’s preparation and attention to detail helped bring your ideas to life. It’s wonderful to know you were so happy with the design. We really appreciate your kind words and hope to welcome you back to Holts Gems again in the future.
Best Regards,
Madeline
Holts Gems Team
Expert, pragmatic.
Amy was really helpful and with her expert, pragmatic advice, she set me at ease without in anyway pushing options that weren’t for me. Flexible, with good stock. I felt well advised. Highly recommend.
7 November 2025
Unprompted review
Reply from Holts Gems
Hello,
Thank you so much for your kind words. We’re delighted to hear that Amy’s advice helped you feel comfortable and well informed throughout your visit, and that you felt supported without any pressure. Your feedback means a great deal to us, and we truly appreciate your recommendation. We hope to welcome you back to Holts Gems in the future.
Kind Regards,
Madeline
Holts Gems Team
Perfect Engagement Ring!
We had a wonderful experience with Holts Gems choosing and purchasing my fiancé's engagement ring.
Amy was lovely from start to finish, showing us several different options based on our preferences, and worked really hard getting the custom made ring ready to collect even before the advised timescale, as we really wanted to get it before a pre-planned family get-together!
My fiancé is thrilled with the ring, it is perfect!
Thank you Amy and Holts Gems!
6 November 2025
Reply from Holts Gems
Dear Tom,
Thank you so much for your lovely review. We’re delighted to hear that you had such a positive experience choosing the perfect engagement ring, and it’s wonderful to know that Amy was able to guide you through the options and have the ring ready in time for your special family moment. We’re so pleased your fiancé is thrilled with the final piece. Thank you again for choosing Holts Gems, and we wish you both every happiness ahead.
Best Regards,
Madeline
Holts Gems Team
Excellent gems and staff!
Holts staff were very helpful and knowledgable, making the design process very easy. The quality of the finished ring is excellent! Highly recommend.
20 October 2025
Unprompted review
Reply from Holts Gems
Dear Storm,
Thank you so much for your kind review. We’re delighted to hear that you found the design process easy and that our team’s knowledge and support made a difference. It’s wonderful to know you’re pleased with the quality of the finished ring. We truly appreciate your recommendation and hope to welcome you back to Holts Gems in the future.
Best Regards,
Madeline
Holts Gems Team
A Gem of a find (excuse the pun)!
Holts have been fabulous to work with from start to finish. Understanding my requirements and budget, sourcing the best stone for me
I had asked a zillion questions, dithered, emailed for clarification on things but every time my questions were answered in a professional prompt manner
I have wasted hours just looking at my ring and thrilled every time at looking
Thank you all (especially Alicja & May)
23 October 2025
Reply from Holts Gems
Dear Julie,
Thank you so much for your wonderful review and for the pun, which we loved. We are delighted to hear that your experience with us was positive from start to finish. It means a lot to know we were able to find the perfect stone within your budget and support you through every question along the way.
Alicja and May will be so happy to hear your kind words, and we are so pleased to know how much joy your ring brings you. We completely agree that admiring it never gets old.
Kind Regards,
Madeline
Holts Gems Team
Spot on throughout!
Spot on throughout! Great experience from start to finish.
Right from the start, May created a relaxed environment and showed us a range of stones that met our requirements, as well as some options we hadn't previously thought of.
After the initial visit, May was very helpful in answering all my questions with patience and clarity. She made the guided me through the process of making the challenging final decission, and kept me updated once decided upon.
Upon collection of the finished engagement ring, Alicja kept up the relaxed atmosphere, and provided additional explanation about insurance and aftercare.
1 November 2025
Unprompted review
Reply from Holts Gems
Dear Charles,
Thank you so much for your thoughtful review! We're delighted to hear that your experience felt smooth and enjoyable from start to finish. May will be so happy to know her guidance helped you explore the right options with confidence, and we're glad her support made the decision-making process easier. We're also pleased to hear that Alicja made the collection just as relaxed and informative, ensuring you felt fully looked after right to the end.
Best,
Madeline
Holts Gems Team
Fantastic Service, Amazing Results
Simei made the whole experience fantastic and personal. The results are amazing and the team delivered ahead of schedule. I would recommend Holt Gems to all.
21 October 2025
Reply from Holts Gems
Dear Max,
Thank you so much for your lovely review! We’re so pleased to hear that Simei helped make your experience so enjoyable and personal. It’s wonderful to know you’re happy with the results and that everything was delivered ahead of schedule. Your recommendation means a lot to us, and we hope to welcome you back to Holts Gems again in the future!
Kind Regards,
Madeline
Holts Gems Team
Buying an engagement ring.
The levels of patience and expertise made the process of choosing an engagement ring exactly what I'd hoped for. Holts carefully listened and acted on my preferences but added valuable and appropriate advice too, which all helped me choose the best diamond ring I could. Everything was explained and understandable and I know I've got the perfect ring for the perfect person. Would highly recommend.
30 September 2025
Reply from Holts Gems
Dear Anthony,
Thank you so much for your wonderful review! We’re delighted to hear that your experience choosing an engagement ring was everything you’d hoped for. It’s fantastic to know our team’s guidance and expertise helped you find the perfect ring for such a special occasion. Your kind words and recommendation mean a great deal to us!
Kind Regards,
Madeline
Holts Gems Team
Quality Jewellery with excellent customer care
I contacted Holt Gems after they were recommended to me as I wanted a quality jade bangle. I was not disappointed with my choice. Alicja provided a selection of bangles for me to try and was very attentive. I did not feel pressured or rushed, it was a nice experience and I got a perfect bangle.
3 October 2025
Unprompted review
Reply from Holts Gems
Hello,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience finding your jade bangle and that it was exactly what you were looking for. Alicja will be so happy to hear your kind words, and we’re so pleased you’re enjoying your beautiful piece. We truly appreciate your recommendation and hope to welcome you back again soon!
Kind Regards,
Madeline
Holts Gems Team
Managed to create what I was looking…
Managed to create what I was looking for in a short timeframe. Staff are very friendly and helpful. Great experience all round.
29 May 2025
Unprompted review
Reply from Holts Gems
Dear Sam,
Thank you for your kind review! We’re so pleased we could bring your vision to life within your timeframe and that you found the team friendly and helpful. It’s wonderful to hear you had such a great experience all round!
Best Regards,
Madeline
Holts Gems Team
A very satisfied customer
Alicja, May and the team at Holts Gems have done the most wonderful job in interpreting my vision for a pendant and I could not be more thrilled with the result. They were patient and fun to work with and made the whole process special. They are also extremely good value which is a bonus! I cannot recommend them highly enough.
5 September 2025
Reply from Holts Gems
Hello,
Thank you so much for your wonderful review! We’re delighted that Alicja, May and the team were able to bring your vision for the pendant to life and make the whole process such an enjoyable one. It’s fantastic to hear you’re so happy with the result and found the experience both special and great value. Your kind recommendation means a lot to us, and we look forward to welcoming you back again in the future!
Best Regards,
Madeline
Holts Gems Team
My partner and I had a really great…
My partner and I had a really great experience with Holt Gems for my fiancé’s engagement ring. We had a lovely sales representative called Amy who really knowledgeable but also very friendly and not at all pushy or salesy. She really listened to what me and my partner we’re looking for in a ring and it wasn’t long until we were presented with our one.
Once we had found the ring, the next steps were very smooth and both Amy & Alicija were very helpful with organising payment and delivery. They were even kind enough to allow me to pay for it in three instalments.
Couldn’t recommend Holt Gems more highly. Great service, great selection of beautiful rings and great customer care.
29 August 2025
Unprompted review
Reply from Holts Gems
Dear Prashan,
Thank you so much for sharing your experience! We’re delighted to hear that Amy made the process of finding your fiancé’s engagement ring such a friendly, supportive and pressure-free experience. It’s also wonderful to know that Alicja was able to help make the next steps smooth and straightforward. We’re so pleased you found the perfect ring and truly appreciate your kind words about our service, selection, and care. Congratulations again on your engagement – we wish you both every happiness and look forward to welcoming you back in the future!
Best Regards,
Madeline
Holts Gems Team
Fantastic experience working with…
Fantastic experience working with Holts’ team on an engagement ring - really knowledgeable and a fantastic eye for the detail. Thank you very much!
18 May 2025
Unprompted review
Reply from Holts Gems
Dear Hermann,
Thank you so much for your kind words! We’re delighted to hear you had such a fantastic experience with our team and that their knowledge and attention to detail made a difference. It was a pleasure to help with such a special piece, and we hope you enjoy your engagement ring for many years to come!
Best Regards,
Madeline
Holts Gems Team
Amazing service from start to finish
Amazing service from start to finish - highly recommend
21 August 2025
Reply from Holts Gems
Hello,
Thank you so much for your kind words! We’re delighted to hear you had such a great experience from start to finish, and we truly appreciate your recommendation.
Best Regards,
Madeline
Holts Gems Team
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