Holvi Reviews 

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Until today, I have had a business account with Holvi for just over 3 years. During this time, I have not caused any problems or engaged in any unusual activities, nor have I made transfers outside the European Union or even ATM withdrawals. A completely normal IT business activity.

A few days ago, an agent named María contacted me, indicating that they detected my access from my new mobile phone is from a different location than the company's. At this point, it is important to say that within the European Union we have the rights of the Single Market and the Schengen Agreement, which prevent abusive clauses like the one I'm going to explain.

It seems that they have registered my residential address as the same as my company address. I argued that obviously, this cannot be the case since many banks ask for a bill to verify residency, and my own Identity Card shows that my residence is in Spain, not at the company headquarters address. However, agent María did not hesitate to blame me (although she would apologize for it in her next email) and at the same time, they inform me that their Onboarding department does not allow the director and the company to be in different countries within the European Union.

Then, without having caused any problem at all in 3 years, they give me the boot and tell me that in fifteen days they will close my account as if it were nothing, with a link to their onboarding policies as if the law required this action when it is actually the opposite, it is an abusive clause.

Fortunately, it was not my only company account, and I was able to transfer the funds from Holvi.

I insist, what Holvi is doing is an abusive practice. Within the European Union, we are all residents of the same market. It would be a matter to take to the European Ombudsman through a lawyer.

If you have the option, do not open your account with Holvi. There are undoubtedly better options in the European Union.

Efficient and fast. Customer service responded in a timely manner and helpful.

I am a small business owner and would like to warn anyone considering using this service to have completely open eyes about the lack of protection that you will be provided as a customer of this so called bank.

When three completely fraudulent charges were made against my account (Value approx €1200) there were three active parties involved in the transaction.

Holvi (Administering my Holvi business debit card
Mastercard (The technical service provide for the card(
Apple Pay (The apparent authorisation of the payment)

After initially refunding the fraudulent transactions, Holvi subsequently, following their 'investigation) reclaimed the refund. They claimed that I had "logged into Holvi at the time of the transaction) At the same time they discharged any liability to the authorisation saying that it was authorised by Apple Pay

Where is landed,,,Apple Pay claiming that it is the banks (Holvi's responsibility to handle my complain)

Mastercard claiming that under their agreement with Holvi, that halve should handle my claim.

Holvi claiming that I should speak with Apple Pay and master card.

Three actors claiming that I should speak to others, but consistently Mastercard and Appleby both saying that I should deal with my bank.

Holvi are refusing to speak with me further. None of these actors are remotely interested in following any actions to identify the fraudulent merchant.

Holvi are in my opinion, my own service provider and they blankly refusing to investigate this case further. Holvi are not disputing with me that these were fraudulent charges. They just don't want to be liable to refund me.

Holvi are not subscribers to the voluntary membership of the authority in Finland that handles such disputes in Finland as other main banks are.

Iso, if you are a small business owner, don't be convinced by the marketing from Holvi that they are a friendly, entrepreneur orientated bank. They do not protect you and are only interested in hiding behind small print and inter alia company agreements to avoid having any robust customer protection policy. This very quality being a major component of a service provider. Trust. Trustpilot is the perfect place for me to inform you that Holvi does not trust its customers and does not protect you when things go wrong.

Edit :

In reference to the message below. This is not correct. You have shut down this enquiry. I requested the card number of the cancelled card from you (As I am unable to see it since it was cancelled) and you have not replied to that request. In addition the latest response from you was simply to refer me to either Mastercard or Apple. That the case is now closed and that you offer no protection in this instance as it is my fault.

May I ask what actions are you taking right now that you describe as "doing everything that you can" to resolve this matter ?

Update - 27.3.2024

I have received a reply from AskMastercard - who told me that they have contacted the account manager inside Mastercard. Who handles Holvi - apparently I would get contact from Holvi within a week. Holvi have not contacted me at all, holvi have not responded to my request. The reply below from. Holvi demonstrates exactly how they behave - on the surface all appears good - underneath nothing happening.

As a holvi customer - you are not protected from fraud . If something happens - holvi do not even communicate with you - they simply use a third party support function (zen desk) to keep you at arms length. Holvi have been unable to demonstrate exactly how I authorised this transaction and have only Issaac that I was logged in to their system. This is their justification that I authorised the transaction. I have asked any times for some kind of clarity that being logged into the Holvi system constitutes authorisation of a transaction. These things are absolutely not, one and the same, Holvi have failed in their duty of care and claims to take custom security. Seriously, their communication has been through third-party support desk and largely unsatisfactory. I strongly recommend anyone anyone who is considering to become a customer of Holvi to take some additional time to consider my experience and what appears to be a complete contempt for the Diment customers. Should I actually receive any further communication from Holvi? I will update this item further.

please no more questions

Comfortable service, website. Fast response to the client's questions.

This bank is working together and giving a hide away to criminals. Wich send fake invoices to customers around europe. See picture . And they arent repsonding or willing to do anything . I hope german police will soon control this bank and their customers.
Cattradinggmbh is washing money and fake company wich is using a same vat number from a liqiour store. I advice all new customers or anyone who reads this not to work with this bank

I am glad that Holvi give me the opportunity to have again there service as i change my company to limited it is rasy to apply again for Business bank account in one platform ,with invoicing.Thank you,,

Fantastic customer support, great and easy to use product that makes life as self-employed smooth and easy. Have yet to find anything that I do not like about this product and its services

I would give it a 5 star if I could receive payments out of SEPA. Great service.

We opened a business account with Holvi which was fine because we were paying for opening the account. As soon as business started coming in, Holvi started lying from day 1. Even though the payment came in, Holvi lied that they have not received any payment. Then after 3 days they asked us to provides the purpose of incoming payment. Then they released the payment into our account. After that they would continuously lie about when the payment is coming in and when it is going out. 6 weeks after, they withheld incoming and outgoing payments for days during which their customer service was rude and unhelpful. 5 days later they closed our account and asked us to provide a bank account where they would send the remaining balance. It has been 3 weeks since this ordeal and no one is telling us what is happening. The money is vanished. There is no communication and this is so illegal. We have been in contact with FINE, FIN-FSA and Bank of Finland. We are also hiring Lawyers to deal with this in the court of Law because we are facing lawsuits and our reputation at stake.
word of advice, do not do business with Holvi. It is not worth the near mental breakdown that you will suffer trying to deal with them. Their motto should be
"we hate small businesses"

I recommend using this bank because of its robust security measures, user-friendly interface, and efficient management features, making it a trustworthy and convenient choice.

The bank held our money since Thursday, refused to elaborate on why they were holding incoming or outgoing transactions. On top of that, a manager sent us an email saying
"We reserve the right to refrain from further elaboration on the transactions and not to respond to detailed queries or to leave them unanswered."
Run from Holvi, find some other bank. I will be closing bank account will once my transactions are cleared.
Holvi closed the account with minimum communication citing their terms and conditions. They asked for an bank account to transfer the rest of the balance and it has been a week since they said it and we are still waiting for funds. We are in touch with FINE, FIN-FSA and Bank of Finland to resolve this issue. We are also going to hire a lawyer for illegal holding of our funds.

Its very easy to use and keeps every detail of your invoices and bookeepings. Especially for me I'm very bad with calculations this service is perfect! I recommend Holvi to any freelancer or small business owner. Also the customer service is very quick they respond within 1 min!

The account is not free, but invoicing is very easy and the support is great and fast!!!