Home Made Reviews 1,668

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant and informative. The customer service is frequently highlighted as outstanding, with many appreciating the personalized approach and clear communication. People often describe the overall service as efficient and smooth, noting that the user experience, from initial inquiries to viewings, is consistently positive. Reviewers also appreciate the staff's extensive knowledge of properties and surrounding areas, which greatly assists in decision-making and finding suitable homes. However, some customers also noted issues with communication, mentioning that responses were sometimes slow or that they were addressed by the wrong name. A few people expressed dissatisfaction with the company's deposit procedures. There were also isolated instances of scheduling problems, leading to rushed viewings or wasted time due to incorrect appointments.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise individual agents like... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting agents'... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently report great,... See more

Location

Clients share positive opinions on location. Many customers expressed satisfaction with the properties they... See more

Based on these reviews

Rated 5 out of 5 stars

Piraveen has been super helpful showing me around the complete property and keeping up with multiple queries of mine. He ensured all my security related queries ate answered and has been very kind me... See more

Rated 5 out of 5 stars

Zeeco held it down for me and the viewers. From the moment I needed to park my car in the area to joining them in the building lobby till the end. Good layout and lots of feature rooms to make one fe... See more

Rated 5 out of 5 stars

The whole process from start to finish has been great. From the agent who booked my viewing (I believed his name is Dan) lovely gentleman, answered all my questions and was very nice. Michael w... See more

Rated 5 out of 5 stars

I had a wonderful experience viewing the property. The agent Zeeco is friendly, and very knowledgeable about the house and surrounding area. He answered all my questions clearly and gave me enough... See more


Company details

  1. #17 of 27 best companies in Property Rental Agency
  2. #33 of 50 best companies in Estate Agent

About Home Made

Information provided by various external sources

Home Made has been built from the ground up to provide both landlords and tenants with the best possible experience at the lowest cost. We’ve recruited experts from around the industry and from outside of it to ensure you get the most out letting. We’re a tech company at our centre, so we’ve built our technology platform around efficiency and speed to ensure we can get tenants into the right properties as fast as and as cheap as possible. Book An Appointment

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Michael was a great guide

Michael was great! We had a viewing of Enclave Acton and he was very accommodating and approachable from the get go. He was informative and was clear with what he was saying. It made the whole viewing very relaxed and enjoyable! Michael as an ideal guide and would highly rate his service!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Michael done the viewing for me

Michael done the viewing for me , he was very helpful and did show me around with patience and also gave all the required information. His customer service was excellent and much appreciated!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience here

I had a fantastic experience here. The staff were exceptionally helpful throughout, with them even messaging me to check up with how I’m finding the process. They were speedy in replying to my messages and they addressed all of my concerns. Special mention to Andria who helped me throughout my process. Could not recommend enough.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

I've been provided 3 different phone…

I've been provided 3 different phone numbers, one of which does not work and 2 different email addresses. The number that does work you end up being told it's a certain member of staff that's not in. It's now been 9 days and still no further forward

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Super professional and efficient…

Super professional and efficient process. Happy with the swift correspondence and easy journey.

Zeeco was phenomenal in showing me around, keeping me up to date and just was absolute gentleman in between. His professionalism is sound and I appreciate all the work and effort he put into helping me find an appartment so quickly.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Very nice and helpful

Agent, Andria K, was very easy to work with and helpful. I had a very easy and good experience working with her.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Best staff!

Incredibly easy process to getting a lovely new build flat. This was made possible with the overly helpful staff, particularly Zeeco who was also helped me fill out the application and with the whole process from start to finish making his assistance readily available. Give the man a bonus!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Great to work with and they take the time needed

So far theyve been great to work with. Never done a group viewing before so that was a little unexpected but the staff were great, let us in on all the info we needed, and made sure all our questions were answered. They helped us with everything they could and were looking forward to our new journey in our new little place!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Zeeco was great

Zeeco was great, really knowledgable about the properties, he has a friendly approach and was great at showing me the properties

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Our agent Antria was brilliant

Our experience with Home Made was excellent, our agent Antria was knowledgeable, approachable and helped us out massively by finding/showing us a number of properties, often at short notice. We really appreciated Antria and Home Mades help throughout the whole process. 100% recommend.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Zeeco — he showed me around Enclave Studios and was absolutely amazing throughout. He took the time to explain everything clearly, answered all my questions, and made the whole viewing process easy and enjoyable. Highly professional, friendly, and knowledgeable — couldn’t recommend him more!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Zeeco was amazing

Zeeco was really helpful with the tour and he gave great feedback/details on the housing 10/10 services.

30 October 2025
Unprompted review

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