MTC Kitchen Home NY Reviews 148

I made a little mistake on my order, but the customer service team was so kind and efficient—they sorted it out right away over the phone. Really appreciated the smooth help!

Ordered three items around Black Friday. Great prices. However, one week after the expected delivery date, still no confirmation of shipment. No reply from their customer service via email. Voice mail full. One day after this rating was posted and charge was disputed, the package was finally shipped. Items were well wrapped and looked great! Dispute withdrawn, all ended well, but the experience was less than stellar. I have updated my rating in response (from 1 to 3 stars).

I love my new dishes and the experience of shopping at MTC Kitchen NY!

Exactly what I ordered, promptly delivered.

The experience of shopping at MTC Kitchen Home NY was a milestone. I connected with people who where there for me on every step of the way. That support and communication was more valuable than a store experience. Of course the website was easy to navigate and well organized. I changed all my dishes over 2 years from Scandinavian to Japanese. I love my new dishes and the experience of shopping at MTC Kitchen NY!

please input more and more varieties on foods and sauce. Also make more frequent %discount coupons.
I am loving it.

Very happy with service. Upset no more home delivery and several sold out items.
Thank you very much for helping us during the pandemic

My first try, it’s Fast and follow my special instruction to the dot!

Especially love the packaging, you can feel the attention and warmth your staff out into it.

Next day delivery for a small order is incredible. I had my product a week before anyone else could send it. The price was a little more than other sellers however it was well worth it due to time restrictions on my end.

Products are fantastic, delivery driver was super prompt and professional. Overall extremely satisfied. These are the best pans I've ever purchased. Will definitely purchase more goods from MTC.

Everything ordered was exactly as profiled while searching your online catalog.
Items arrived on-time and were packaged with utmost care, arriving in perfect condition.

I only ordered a few things as this was my first time ordering and I wasn’t sure what to expect, but my order arrived next day and the few food products I ordered were delicious! Definitely looking forward to trying more things.

Prompt delivery to the door. Only took 2days after ordering. Good communication. Would be even better if their food offerings were more varied and in stock.

They supply very fresh fish. In particular, if you're looking for sashimi grade, MTC Kitchen will be the best choice!!

Great service great ordering process and good delivery

MTC is my amongst favorite stores in the city. I find a reason to shop here whenever I am in town. I’m going back today to buy a knife to go with the cutting board I just had delivered.

Good communication, on time delivery, well packaged items.

MTC kitchen sent me a defective item a refused to give me a refund or exchange it for the same item. I contacted the Better Business Bureau (BBB) and a representative at MTC kitchen wouldn’t speak w the BBB after multiple attempts.

Updating to reflect MTC kitchens reply..

Yes, I did contact you after the grace period of returns and exchanges - that is correct. But this item was a gift and it wasn’t opened in the grace period/ it was defective. It’s not like the customer changed their mind and/or didn’t want it. We couldn’t use the product at all!! It’s an overall bad business strategy to send customers defective items and not replace them regardless of the “return policy.” On top of that, a representative from your company wouldn’t even reply to the BBB. Horrible customer service, horrible business practice and horrible defective products.

delivered as promised, unfortunately many of the items were sold out, but still good choice