Cogeco Connexion Reviews 

I was hospitalized because of an accident. My bill was 5 days overdue. I was disconnected and cogeco would not wait 1 day for me to be home to make payment.

Disgusting

The customer tech service reps are great I dealt with Sandra today ID#3471 on Facebook messenger was great, fast and prompt , this is why I choose Cogeco, customer service is excellent

It's not what went wrong it's the whole company in general, they should be ashamed of their service, and quality of TV shows, it's basically a crap system, and it's obvious they don't want to fix it (Crap)

Set up installation completely online, friendly and knowledgeable installation technician. Download and upload speeds are where they should be and haven't experienced any glitches or downtime in first 21 days. If anything changes I'll definitely update my review but so far I'm experiencing much better service than Bell ever gave me.

Absolutely awful. Cuts out constantly, have to reboot several times an hour. High pressure sales dude was a complete liar. Do not sign up for this scam

The discount on our bill

Me giving 1 star is honestly being overly generous. Their customer service is terrible—rude, dishonest, and more focused on protecting their company’s image than actually helping their customers.

I had a technician come out to fix my Wi-Fi because I’ve been having ongoing issues despite paying for high-speed service. He arrived at 8 a.m., was professional, helpful, and did everything he could on his end. I was told my Wi-Fi would be back up and running within 45 minutes after the visit.

Unfortunately, it has now been over 6 and a half hours, and my Wi-Fi is still not working. When I called customer service, Richard from Kitchener was extremely rude, dismissive, and unhelpful. Instead of properly addressing the issue, he continued insisting that everything was fine on their end, even though my service was clearly still down.

To make matters worse, I asked multiple times to speak with a supervisor, and my requests were repeatedly ignored. Being denied access to proper support while dealing with an unresolved issue was beyond frustrating and completely unacceptable.

I am incredibly disappointed that I am paying good money for poor customer service, dishonesty, and unresolved issues. While the technician who came to my home was excellent, the customer service experience—especially dealing with Richard—was disrespectful, frustrating, and highly unprofessional.

Your agent Diksha understood my concerns and solved them without any hassle. For value, service and price Cogeco is outstanding !! I look forward to another 20 plus years with Cogeco.

Great representative who l first spoke to , so helpful , so pleasant to speak to , a credit to herself and Cogeco . The technician (Jo) was great , so knowledgeable, a fountain of information regarding technical issues , he sorted my problem and he explained everything he did and also showed me a few tips on my controller l never knew about , all in all , Cogeco are second to none in my opinion.

Very helpful and patient great customer service.

Changed over from Bell because they guaranteed a 3yr locked in deal that was half the price we were paying for all the same services.
Fantastic interactions with sales person and technician who did the installation made sure everything (including peripheral devices) was working.

Well looking forward to have my internet set up and running.

We have had nearly 60 hours of outages for the month of May thus far (including two separate 24hr blackouts) with no urgency to fix and barely any communication - the whole postal code needs to be affected for the website to say there is an outage in your area - very misleading ! The service has been extremely poor these last two weeks - be better

Great provider

What went wrong this time? This is the question lol
Well, we don't know. Tis why we came to you to fix it!
6 times now in the past. It's always good when techs are here. Yess, it works for about 12-20 mins and disconnects.
Wired in *work at home computer* spinning, clocking off, long wait times to get to a file, long searches, not able to open a page, Finally> disconnection completely.< WIRED IN!!!
Let's not even go there with the wi-fi networks around the house. Paying for Fibre, have been for years.
Speed Packages & CapabilitiesUltraFibre
1Gig Unlimited: 1000 Mbps (Ideal for 20+ devices, 4K, gaming).
UltraFibre 360 Unlimited: 360 Mbps (Ideal for 20 devices, gaming, streaming).
UltraFibre 180 Unlimited: 180 Mbps (Ideal for 12 devices, remote work, streaming).
UltraFibre 90 Unlimited: 90 Mbps (Ideal for browsing, social media).
Cogeco's network focuses on providing a reliable, high-speed experience for modern, connected households and businesses in its service regions.

We pay for the highest and have been getting 203/.09 speeds. This is DSL speeds +/-. Horrible, can't even hold on to the connection!!!!

The application work so well that i must recommend to other people. And the customer service team are so helpful and knowledgeable.

DO NOT USE! They are dirty and lie. I was told I was not under contract, but then when they called to give me a better promotion when I wanted to leave they put me on a contract without telling me and now saying “it was in the fine print”. Disgusting and sneaky!

Cogeco is an absolutely terrible product.
Their IP streaming service is complete crap. We have (apparently) the fibre optic crap and have all the exact same issues as before with the coaxial hookup.
It’s just a bad product and I feel that they should be sued for ripping off their customers.
I can not stress enough……DO NOT PURCHASE THIS SERVICE. YOU WILL REGRET IT.
Glitchy, loss of internet, wheel of death, takes up to 30 secs to change channel, get kicked out of recorded shows, get kicked out of on demand shows.

Garbage. That’s all I can say. Garbage.

The service was just ok - but the real fun started when I tried to cancel. Four days of run around (so far) - enough that I will also be filing an official complaint with the CRTC. They upped the price again and motivated me to move - but you need to go through multiple layers of customer retention - which results in ques or call back that have failed four time now. Its just not worth it.