Liebherr Home Appliances Great Britain  Reviews 

Apart from the fact that our fridge/freezer works very well, I was very satisfied that their customer services rectified my online guarantee, unprompted, by correcting the 2 years to 10 as quoted on the purchase offer at AO appliances. As a carer time is limited, and I myself could not spare the time. I imagine if the care from the services department is reflected in the manufacture then I will be extremely satisfied. JW

In common with other reviewers I found the process of registering for the warranty difficult. It is overly complicated, requiring computer skills to upload proof of purchase. Even then their systems seem unreliable. However, having e-mailed my problem to their help line, Liehherr’s representative, Jane, sorted it out quickly for me. So 5 stars for Jane!
The fridge freezer we bought is really well constructed, the instruction manual clear and it looks good in our kitchen.
We especially like the digital control panel which is informative and helpful giving separate temperature readings in the fridge and freezer.
Overall an excellent experience.

I bought a fridge freezer via the website, and couldnt be happier.
I now have a high quality product with a 10 year warranty, and recieved excellent service from Monae when I had a query about the warranty.
I have just one negative comment, and this is with regard to the delivery company, AiT.
First, I had to do all the chasing to get a delivery date, then they didnt phone as promised 30 minutes prior to the delivery, and the 2 delivery men simply dumped it in my kitchen, said 'sign here' and then scarpered. Not a single hello, good morning or thank you
Don't let this put you off, but manners cost nothing.

Excellent after sales . I ordered new fridge shelf and did not realise the trim was included . They sent me a refund .
Very good that they have a responsible team to advise .
Well done.

bought Liebherr free standing under counter freezer.
really please with this very quiet freezer with excellent capacity.
Better still came with ten year guarantee which Liebherr applied and informed me about as I had only registered for standard two year warranty. Thank you Liebherr I ilk forward to being your customer.

This may be an unusual request. I already have a Liebherr fridge freezer, which is excellent - 5stars.
However, I wish to buy a second FF, but in preference, one actually made in Germany, rather than Bulgaria or the Far East.
Customer services have been as helpful as they can be, but are able to provide country of origin only if I give them individual model numbers. This is time consuming, given the extensive choice of models . Is it not possible to be given a list of country of manufacture for all your fridge freezer models? Thankyou

Bought a Liebherr RC1400 Fridge to replace a fridge that was still working after 20+ years. The Liebherr has developed a fault after a year and trashed a fridge full of food. Repaired after a month under warranty.

Repair engineer was excellent. Diagnosed fault, ordered parts and finally replaced parts.

So yes, fixed and working again. But failed after a year doesn't inspire with with confidence after I specifically paid out more for what I thought was a more reliable make.

We bought the Liebherr ECBNe7870 Premium Plus Integrated American Fridge Freezer as we needed a wide fridge to fit the space in the kitchen. We paid premium for the size, but my goodness was it worth it. The veg drawers alone are worth it, and we’ve found vegetables and fruit that would normally have gone off weeks ago, remains fresh and usable when we’d have normally have thrown it away, so much so that we’re barely buying fresh veg, and waste almost nothing out of those drawers. I’d almost want 4 of these drawers for all the bits we have I there.

Other benefits are it’s quiet, freezer drawers are a tad smaller than we’d have liked but have a separate chest freezer for overflow, and the ice maker is a good addition.

Brought our Liebherr Integrated Fridge Freezer and we are very impressed with both the product and tRaff Elecotrical, who we purchased it from

We bought a brand new NEFF fridge freezer to replace our old one. We bought it from London Appliances and installed it ourselves ...basically just plugging it in.
It is rated at 35 decibels but we were shocked to hear it so loud we started to turn it off at nigh time. It was also vibrating and we found ourselves opening the fridge freezer door to move around dishes which were rattling. Dealing with London appliance company was a nightmare and eventually we managed to get them to take it back but we had to quote and rely on our consumer rights...it was a nightmare and we would never deal with this company again.
We bought our Liebherr fridge freezer and were only able to hear it for a few hours until the freezer got started......now we cannot hear it at all and you would wonder if it is even plugged in.... :) but it is working perfectly.....it has DUO technology and this is what makes the difference. We never even hear the compressor starting up or switching off so I have no idea how they managed such fantastic technology. We will always buy Liebherr from now on. Company was very professional and was easy to deal with.

Helpful in email after failure to manage to register for 10 yr warranty.

I ordered a Liebherr fridge freezer on the 22nd of September, delivery was made on the 30th of September(that's eight days). The fridge freezer was scratched so had to go back. Next delivery was made on the 8th of October(that's sixteen days). I requested an afternoon delivery as I run a guest house. The delivery driver turned up at 8.30.I asked of he could return in the afternoon-''Sorry, no can do'' I asked them to leave it at the side of the house and I would bring it in later ''No can do''-It was left in my breakfast room in the box with my paying guests still having breakfast .Absolutely awful and embarrassing. In the afternoon I receive a call from the delivery company asking if they could come back and un-pack the fridge and take the packaging, to which I refused- what sort of cowboy company is this.
The fridge actually has two more dents on the front which can be seen across light.
They are sending me a new door which will take another 28 days to be delivered. Let's hope it's not damaged.
I paid £899 for this fridge/freezer and it probably is worth the money, but the hassle and grief I have had to go through with this company is certainly not worth it.
My rights as a consumer means that I have 30 days to accept this fridge, on the 29th day I shall be giving it back and demanding a full refund.

Customer service of the highest order from Lionel. He is a credit to your company. He dealt with my query efficiently and with kindness.
Thank you

I was very impressed with Liebherr both with the Fridge Freezer we purchased but also with their after-sales support. The technology within the Fridge Freezer (LIEBHERR TGN14Ve04 Under Counter Freezer) is such an advancement of other manufacturers of frost-free freezers. The design includes a digital display, LED lighting system (this is a first for under counter freezers), and a neat architecture. When the compressor is not running it is absolutely silent and can be programmed to be run minimally on special days.

The after-sales support included a two-year guarantee which we registered. To our amazement we were contacted by Liebherr to say that our guarantee had been upgraded to 10 years. Liebherr clearly look after their customers as they proactively look into the entitlements of their clients post sales.

I would thoroughly recommend Liebherr as a company of integrity and will certainly look out for Liebherr products in the future.

Tried to alter the temperature manually and the freezer would not go into menu mode after pressing on off button 7 sec.
Then open your app and it doesn't let me log in.

Liebherr called me first thing Monday morning and explain how to adjust the temperature.

Well done many thanks.

I like the look of my new freezer, when I registered my freezer, I couldn't find how to register for the 10 year guarantee, the company update this for me, I like the way the light flashes, a warning sound comes on, if you have left the door open too long, I like the way you can see what temperature it is sitting at, the machine is well made, the drawers are very sturdy, they hold more than my old freezer, I bought mine locally.

Purchased a well made basic small under counter fridge..It is a modern inverter compressor so speed controlled to reduce wear noise and energy consumption..it is well finished and exactly the standard you would expect for the money..The 10 year warranty is a big plus as it's all expenses paid by liebherr. Lets hope it does a good job of keeping the shopping fresh...

I bought undercounter stainless Liebherr fridge and a matching freezer from independent suppliers, registered them both online, and downloaded the app. They are brilliant - really quiet, good looking and obviously brilliantly made. I was very happy to get a 5 year guarantee, but after just a fortnight, Liebherr Home Appliances Great Britain got in touch to say they were extending my guarantee for another 5 years! Brilliant service, completely unexpected, and certainly gives me the impression that they trust their products, and take great care over their customers. I have never had such service from a manufacturer before, and in a decade (!) when the devices might need replacing, I will definitely be using Liebherr. Great product, fantastic after sales support, and peace of mind with such a long guarantee. Thanks so much!

Very pleased with service.

Great freezer. My Mum loved to light that goes on when you open the door. The alarm is a good feature to have. The freezer came well packed with no damage. The 10 year guarantee is also a bonus and the company believes in their product to offer this.