Liebherr Home Appliances Great Britain  Reviews 

I have had my 4 draw freezer for about 2 years , some noise at times which was surprising but the crunch came when the door handle fell apart when I tried to open it. Over many years and a lot of appliances I have never seen this happen and frankly it should never happen, especially as the adverts tell you how high quality everything is on Liebherr. I spoke to customer services and they did not want to know ,wrote to them same , wear and tear , Indeed!! rubbish.

good sized fridge ,but at a cost of £359 very disappointed it has only lasted 34 months ,spoke to customer service said could arrange for service engineer £80 plus vat plus parts so unfortunately we decided not to spend anymore money on the fridge we choose Liebherr thinking it was a good make and would last us

Recently bought the Liebherr CU2831 fridge freezer. I am very pleased with it. It is extremely well designed, very quiet and of high quality. Would definitely recommend.

The under counter freezer is terrible it freezes up at the top and is iced up within a couple of weeks. The frost free fridge freezer is fine but the crisper draw at the bottom gets very wet so needs to be dried every few days . This doesn't help keep vegetables well. Also because of the large crisper draw there is very little room in the door for storage of anything as tall as a wine bottle . Generally the fridge freezer is a good capacity but if you are short the top shelf will be too high to reach . I'm 5ft6ins and struggle.

It was a bad experience , broke ofter only two years more then 1 time ; ha d to buy a new friedge and freezer. No more...

From a 1-star to a 5-star rating due to excellent service centre support. On first start up the fridge freezer was noisy. But putting it on rubber feet has changed the noise level altogether. Where this company scores well is with their rapid and active customer support. Well done.

Hi Monae,

Thanks very much.

Your input has been a real help and the customer service of your company has been excellent. Customer service as good as your Products, if only more companies worked like this!

Kind regards to you and your colleagues

Liebherr RSDCI1620 60cm Plus Freestanding Undercounter Larder Fridge – STAINLESS STEEL.
This fridge looks great. That’s the only positive thing I can say.
Getting this fridge simply to switch on was a living hell. Registering the purchase with liebherr was like pulling teeth! Setting up the “smart device” app required to use it a total nightmare.
I’m an experienced network administrator and it took 4 hours simply to get it switched on and cold.
The paper documents that come with the fridge are utterly useless. It comes with “objects” that I still can not identify. Even sending pictures to liebherr they don’t know and asked me for part number!
Liebherr online registration is a joke. The coding is appalling. The vocabulary incorrect. It took 20 mins to input a purchase date another 20 mins before it would accept a password. Endless error codes and repeated attempts. Email validation that failed. Too much to list.
I didn’t realise I’d have to dance around my kitchen trying to get a WiFi signal just to switch it on. This is the tip of the iceberg. It’s just too much to list.
If I’d had a sledgehammer in my hands at 4pm today I would have smashed it to bits.

This company has been so easy to contact and their customer service is outstanding. Very speedy delivery of my appliance.
I received emails with the detailed information that I needed. Their responses were always very swift and the person I spoke to on the phone was so knowledgeable and helpful. If I could give more than 100% I would!

This company is first class. Their service is second to none. The staff are fantastic. Very professional company. From sales, customer service and after care.
Extremely easy and straightforward to deal with. Fully recommend.

My £1300 integrated freezer stopped working after 3 years. Liebherr deemed it a non repairable fault and offered around £250 towards a new one. The freezer had numerous call outs within the warranty period. If you want a non reliable so called premium freezer which will last 3 years this is your company!

Updated in response to the reply …
Your offer is below; I’ve declined this as the effective discount is around £250. My freezer has had numerous issues since purchase and this particular fault where it’s now deemed unrepairable was flagged when it was 3 years old.

we would like to offer you a new SIFNDi5188 at a cost of £1137.00 including VAT .

If you would like to discuss further please call me. I feel your reply is very different to what customer services have said over the phone !

Terrible products. Terrible company. Bought a fridge freezer less than a year ago. Fridge doesn’t stay cool. Heats up to 17+ degrees yet shows me that it is at 4 degrees. Have to turn it off and then back on to show correct temperature. Have had an engineer out several times now and yet every time he arrives he writes a report saying nothing is wrong with the appliance and that my child is leaving the fridge open after I specifically told him my child knows she is not allowed to touch the fridge and wouldn’t even attempt to. Can’t even count how many times I was told an engineer would be sent and then no one showed. Customer service is rubbish. Wrote my email incorrectly for the first couple of months. I even checked and spelt it out several times on many different phone calls and they still managed to get it wrong? Customer service advisors are rude and unhelpful. They don’t want to listen to anything you have to say, just want you off the phone as soon as possible. Apparently it is not part of their job to take notes on any contact made so have to repeat myself every time and explain the situation. I have a chronic health condition and young children in the property and they couldn’t care less. Please don’t waste your money on this ridiculous company

I have an old Liebherr fridge freezer, and the door bottle shelf is breaking. After much communication with the extremely helpful and very patient Jane at Liebherr Appliances GB, we have finally been able to find a replacement part, for an old machine - but one that still works perfectly. Jane could not have been nicer and more helpful in our extended communication.
Thank you so much for your efforts in helping to source the part, Jane. Exemplary customer service!!
And the very next day the replacement part arrives and fits perfectly. Fantastic service from Jane and Liebherr!!

I spoke with Pam today who was extremely helpful and very professional. I can highly recommend this product, company and of course Pam. Thank you Pam for all your help.

We own a side-by-side refrigerator and are generally happy with its performance. However, we've experienced issues with the icebox. In May, we contacted an authorized service center in Scandinavia. They arranged for a company to inspect the unit. The technician cleared the system and assured us it would work after defrosting for 48 hours. Unfortunately, we couldn't verify this as it then stopped filling with water.
The company refused to provide further service due to geographical reasons. We reached out to the service center again, and they transferred our case to another service provider. I spoke with their technician, provided all the necessary information, and he promised to investigate and get back to me. However, he didn't follow up, and instead, another technician, unaware of the previous case, contacted me. Despite the company's promise to send the same technician, this new one was completely uninformed.
It has now been almost six months. I have paid the first company's invoice and, as I see it, I'm 1,500 SEK out of pocket, yet I'm left with more problems than I initially had.

I've inherited a ~24 year old Liebherr fridge freezer and needed to switch the door hinges round.
I was unable to find the user guide on the Liebherr website, however, a call to customer services and the model's user guide was sent through to me in a few minutes.
Very impressed with the help and speed of response.

What a pleasant change it makes to have nice things to say about a big brand company.

My 5 year old Liebherr fridge still works perfectly. The small issue I had with the door was answered by customer service very quickly, and resolved. The replacement part I need (a door handle) was easily identified, ordered last night, and an email this morning saying it's been despatched.

This was a low impact, efficient transaction, which has sadly become rare in big businesses today.

Thank you for being efficient and doing your job well. It's a rarity these days.

Pam was amazing!
Clear, helpful and kind

Dear Liebherr, I would like you to use the useless and totally impractical fridge/freezer we have recently bought. We have always bought Liebherr but never again until you go back to quality. First, the door is not ergonomically designed. A right handed person does not reach and put their hand backwards to open a door! The top seal of the freezer gathers far more crumbs than the old one as there is no protective shelf anymore. The absence of a bottom bottle holder is a huge mistake and you have made the top bottle holders unuseable as they awkward to access and have no depth. Then there is the flimsy divider in the door which is already bending and things fall behind it. The fridge has a lump at the top back which gets in the way and a similar one on the ceiling which also gets in the way. The appliance seems to have gained depth instead of width and now I have to scramble for things at the back and I am forever rearranging everything to fit. One vegetable drawer instead of two means that the drawer is heavy and things can not be separated. I don't want my fruit with my potatoes! The drawer front is flimsy and is going to break really easily. There are not enough glass shelf supports so I can not adjust things how I want. I would like a smaller top section just for bottles but this is not possible. There is no display of temperature on the outside. The flashing lights and noise when you are having to spend excessive time rummaging in the appliance (owing to your ergonomically poor design) are annoying. Nothing seems to fit in the freezer drawers anymore - again because you have hardly any depth. To put a big hole at the back of a freezer drawer when you have to tilt it to get it out or pull it forward (what a ridiculous idea) means that all the food items at the top fall out of the back every time this is attempted. And there is a gap at the back of the glass shelves which means that thin items disappear down it - are you really this mean so as not to supply a complete shelf?! The bottom drawer also has a big lump and a slanting shelf at the back - this is not useable space. I take issue with you calculations of storage as no matter how I tried, when the new one arrived, I could not get all my food into it, which I had just taken out of the old one - supposedly the same size. Then we come to the fact that it is noisier and every time the motor starts I think there is traffic outside on the road. Everything is much wetter and nothing is keeping the same as the old appliance - the food is going mouldy. And there we have it, all done as a cost saving exercise I am sure, when you are supposed to be a premium brand - I am sure I will come back to post some more failings but having taken the trouble to give all this feedback I would like a reply. I could not find the page to report a product on your website!

I had my last Liebherr fridge freezer for almost 20 years and I thought it was time for an upgrade.
I emailed Liebherr Ireland asking them for advice and they suggested the Liebherr Model No: ICBNCI-5153. I bought it and it was prefect. The Bio Fresh part is really good. Then I noticed that the temperature was a bit high so I emailed them.
It turned to just be a small fluctuation while defrosting. However the prompt service from the service dept. really impressed me.
I would definitely recommend them for household appliances.