Home8 Reviews 70

My system stopped working 4 weeks ago. I have been trying to get support and no response to emails, chats etc. anyone have any ideas or do i just need to trash the system

This has been a great system well worth the price. I've had it for years and tell my friends about it. It suddenly stopped working several weeks ago, and now no technical support at all. Nothing. And after I just bought 2 new heat sensors. A real bummer.

My whole home8 ( 4 cameras, 4 sensors 1 sirens)systems completely stopped working 2 1/2 weeks . I tried to sign in and reset didn’t work. I tried to call and emailed home 8 but no respond at all. We should file a lawsuit this company for good?

My garage door opening system and video hasn't worked for over 2 ½ weeks now. No one is available to answer the phone calls or emails. If this isn't fixed, I suggest we mount a class action suit. This was expensive and is now useless. I've had my system for only one year.

Not working for 3 weeks no response from company.

Server down for 2 weeks making this alarm useless. No answer on e mail support. Produckt is totaly useless with app down....

Android application does no work and technical support does not give any solution. Result: useless and lost money.

do not bother with this system, they will take your money but have now will not respond to request for support and the "on-line chat" is never open, and the alarm system will now only work locally and not report any activations

Home8 are not responding to emails, phone calls or chats. Seems the whole system has gone down rendering all of our sensors and systems useless.
Wonderful….

I have not been able to connect to the server for about 2 weeks now. Cannot get anyone from customer support or even fails on the line. Can I get an email back. Cannot get live chat to return my chat. They do however have no problem billing my credit card. Do yourself a favor and stay away from this company they're a bunch of crooks

Guys! This is some Chinese knock off that never worked for me. The alarm and the sensor goes off every hour for no reason. My system does not arm anymore, called the company and they told me that I need a new processor. I purchased the processor and the alarm never worked, they also told me that they were going to replace one of my cameras, after I sent it to them, they said they were not going to replace the camera anymore. I had to tell them to send the camera back, otherwise, they were going to keep it.

DO YOURSELF A FAVOR AND AVOID FRUSTRATION! GET YOURSELF A REAL ALARM SYSTEM; OTHERWISE, YOU WILL REMEMBER THIS REVIEW FOR YEARS TO COME!

I am having a nightmare with Home8 support. I have a faulty camera which did not show video in the app. Their staff correspond in broken English with very poor grammar and clearly consider their customers to be fools. They have sent numerous long winded emails telling me how to rectify the problem. I have followed these to the letter and the end result is that I still have a faulty camera which does not now show up on my app at all. The simple solution would be to send me a new camera but no!!! They are now telling me to go back to the original retailer and go through them. I’ve totally had it with them. Very poor support and quite rude and dismissive at times.

Basic, but effective security system. Really like how easy it is to install and it was not pricey. Was looking for sensors and cameras with an app that would set off an alarm and notify you remotely, rather than a siren. Does the job! Will be getting more sensors etc.

I ordered the garage door opener kit on Amazon & received a camera with PIR not functioning. Company sent a new one with no hassle. But it didn't arrive for weeks. The Premium trial expired soon thereafter. I'd like to get an extension on the trial since we couldn't fully utilize it due to camera function. I'm currently waiting for an online chat rep to get on the line...for over 15 minutes. No answer on the phone number listed, even during business hours. No response from my last two support ticket messages. Initially impressed, but I'm not very happy with the customer service.

So a good system we like it a lot but don't bother calling customer service they don't answer the phone and it you leave a message they don't call you back...wouldn't buy again for that reason...

- The alarm often beeps at random times whether it is on or not.
- It's frustrating not to be able to have multiple people use the phone app without paying extra. I have the app on my phone so I can see if it's set. However, my sister never knows. If there was a screen on the actual alarm where you could see whether it was set or not, this would be fine. However, it's frustrating when one person has to do everything/tell the other person if it's set. I understand you're trying to make money but it honestly makes me want to return the whole system and I would never recommend it to a friend because of this.

I bought home8 for its combination of self monitoring and pay as you go coupled with end to end encryption. Self monitoring has saved us from numerous false alarms as we get used to the system, We intended to only use it when we travelled but, now that we are used to it, not sure we'll ever turn it off. Need for encryption should be self evident, even though many systems don't yet offer it. Don't need anyone else watching our cameras or monitoring our system. I also wanted a cellular modem as backup if we lost hardwire internet. Even though home8 no longer offers this service, they guided me to the right legacy equipment and they trouble shot it until we got it working. It took a while but great support.

Had a problem-prompt phone service.
Sent new oplink to replace defective one.
so far ,looks like everything is working

Second attempt to review the product by Home8 as my first review was removed for honesty, when I stated facts publically available in my BBB. I have also put in a claim to the BBB about this purchase of which I have yet to hear a response, which is not uncommon in regards to this product and this company, this is not worth the ulcer you will most likely get from a discounted little brown box - as I did not know this was a Home8 or iControl product, branded as "MiVA" to me nor was there anything about a monthly subscription on the box, that said there are other products offered by the company that I believe are best in class also offered by this company, technologically superior without monthly subscriptions and offer much more in the long run. Nothing I have stated in this article is untrue and can be verified if this is pulled again I will be attaching this to my BBB report and including trust-pilot. A community is a .org not .com