Homeaglow Reviews 2,225

It’s too bad that the lowest score I can give is one star, because my actual review would be minus 5. Scheduled a cleaning: cleaner canceled 20 minutes before the appointment. Scheduled again but the app screwed up and sent me two people within 24 hours. Didn’t want to pay for both so I canceled one and both ended up being canceled. The most laughable part is that they’re trying to get people to sign on to a membership with this kind of service. No thanks.

SCAM ALERT: The $19 Housecleaning Voucher 🚨

I have learned my lesson, READ all the pages before you click, I AGREE to the terms! If you see a "deal" for a $19 housecleaning voucher, run. Even if a friend sends it to you!!! It’s a predatory subscription trap. By buying the voucher, you are unknowingly agreeing to a $59/month membership for 6 months ($350+ total). The membership doesn't even cover the cost of the cleaning! It’s all buried in the fine print. So the $19 voucher really costs about $370. They will let you cancel for $105.

I'm coming to the end of my 6-month subscription and can't wait to cancel. The cleaners they sent were totally incompetent - didn't use appropriate cleaning supplies for the job, didn't actually clean (wiping a dirty rag across the counter is not cleaning), ruined a piece of wood furniture by using an abrasive cleaner, dripped chemicals on a rug, leaving stains. Often they couldn't even find a cleaner to send. They refused to let me out of the contract early. Their customer service always responded quickly, but provided no solutions. They did provide some credits for all the problems, but that did not even begin to make up for the damage done to my home or to my peace of mind.

This is a terrible company. They charge you even when you don’t get a cleaning. The people they send out are not cleaning professionals, anyone can sign up to clean for them. They sent out a woman, who brought her boyfriend with her (unbeknownst) to me, some of their work was fine, but laundry was terrible! They actually ruined a pair of dry clean only pants, putting them in the wash. They over loaded the washing machine so much that I came home and found it full of soaking wet clothes. I had to pull them out and rewash 4 separate loads. When I tried to cancel the service they just tried to offer me a discount. Then billed me again the following month. I had to get my CC to cut them off from billing me.

This company is a bait and switch scam. They advertise a cleaning service for 19.99 for your first cleaning and when you schedule a cleaning you are enrolled in a $59 a month membership to their service. If you would like to cancel that membership they charge you $105. When I called to let them know I was not aware of the membership they would do nothing to help. It is impossible to talk to a real person. Avoid this scam. The advertising is deceptive.

I signed up for the $20 introductory 3-hour cleaning offer. What is not clearly emphasized during signup is that you are automatically enrolled in a $59/month “ForeverClean” membership that begins after your first appointment and renews monthly regardless of usage.

To make matters worse, the cleaner was only at my home for about 2 hours — not the full 3 hours advertised in the promotional offer.

When I reached out about the charge, I was told that cancelling before six paid months would result in my initial cleaning being repriced at full hourly rates. That feels extremely misleading given the intro offer marketing.

Between:
• The incomplete 3-hour service
• The automatic $59 recurring membership
• The six-month penalty structure

This does not feel transparent or consumer-friendly.

I would strongly encourage anyone considering the intro offer to carefully read the fine print and fully understand the membership commitment before booking.

3/2/26 Update:

After several emails back and forth regarding the ForeverClean membership charge, Homeaglow reached out to me directly by phone and resolved the issue. They issued a refund for the ForeverClean membership fee and addressed my concerns.

I appreciate that they ultimately took the time to review the situation and make it right.

I would rate them a ZERO. I booked last year for a move out clean. I was 8 almost 9 months pregnant having to get this done on a short time frame. I booked the cleaning and the lady never showed. Never contacted me then they had to “reschedule” which I did and still didn’t show up. So my pregnant butt had to just do it myself. The audacity. Don’t waste your time seriously

Sadly it seems I fell for the same scam as everyone else. First visit is $19 dollars but you're automatically enrolled in a membership plan. $59 a month , plus Thry Bette me $159 the second time they come to clean. I contacted customer service and was given the , it's erren in the terms of the contract. Now They want $105 to cancel the membership . Worst part the cleaners were ok but nothing close to $149 worth of services

I sent several emails to Homeaglow to STOP taking mi ey if my account! I have your services back in July 25 and told you that I was not going to need your services anymore and to my surprise you are STILL taking money if my account (49$) since Sept. 2025 until this month... that's stilling.!! I contacted my bank to stop you from stilling my money. I only got services from you ONCE! What type of business is this??? I expect you to return my money back to my account!!! Or I will go to better business. I need you to return to my account immediately the $333.00 stolen from my account for services
NEVER provided to me. I can't understand how your company will do such a thing. I have transactions of withdrawal on the same month twice for services never provided. Only today I have a pending 49$ returned to me account... it's more that you stole from me and i expect that money is return! July 9...39$ July 21...49$ and 10$ ( that was the only time I got a horrible service so I cancel all other appointments! Sept.
29 and Sept 22 2025.... was taken two times 49$!!! Nov. 20, 2025.......49$ December 22, 2025.....49$ Jan 20, 2026.....49$ Return my money! This is the way Homeaglow treats the customer, they haven even bother to answer my emails. Better business bureau needs to check into the way this company steals money from customers accounts.

$19 cleaning ropes you into a 6 month contract =$360. The first time the cleaner came he did a good job, second time lousy. Requested new cleaner-same thing. Third cleaner-same thing. I gave them all 5 stars because honestly they see your review and they know where you live! Most recent new cleaner is new to the company and is magnificent. BUT, every time you request a new cleaner they charge you a $5 per hour Platform fee. First time it is disguised in the hourly rate. This last time they charged it separate. The cleaner told me he is also pays $5 per hour to Homeaglow. Scheduling is random and mostly half-assed. I've already canceled my contract when it expires. I'm paying more for a cleaning with all the fees and membership fees than I was using an individual.

I HAVE UPDATED MY REVIEW. THEY CALLED AN RESOLVED MY ISSUE WITH THEM.

cleaning was AWFUL! She was inexperienced and I

had to CLEAN AFTER SHE LEFT.
Don’t get me started on their contract and policies! Just an BAD BAD EXPERIENCE!
RUN do not walk… Get a referral from a reputable CLEANING COMPANY OR INDIVIDUAL.

We scheduled a cleaning through this company for an empty 3-bedroom, 2-bath home. The cleaner and I discussed expectations in detail beforehand, with particular emphasis on thoroughly cleaning the kitchen and appliances. The agreed booking was 4 hours for $230. During the appointment, the cleaner requested additional time and an extra $40, which I approved.
Unfortunately, upon entering the home after the service, the kitchen and appliances had not been cleaned at all. Additionally, the laminate floors appeared to have been mopped without proper sweeping, resulting in visible dirt being smeared across the surfaces.
I provided photos to document the condition and requested a refund due to the incomplete service. The cleaner declined, and the company was unable to resolve the issue.
This was especially disappointing as this was a first home move-in cleaning, where attention to key areas is very important. I hope the company improves quality control and service oversight for future customers.

Fraud company. Initially don’t disclose everything. You need to buy 6 months membership and even after they charge $20 per booking as platform fees. Their providers are not professionals and they keep increasing platform fees every month.

Their subscription model doesn’t make any sense. When you think you’ve cancelled your service, they keep charging you. The cleaning job they did do was horrible. Didn’t even wipe down counter space.

Homeaglow's subscription model isn't transparent. It's very difficult to figure out the total amount you're paying per cleaning, because you have a monthly subscription, the cost per cleaning, a random fee, and then tip for the cleaner. I also couldn't figure out a way to book cleanings without the subscription. Cleaning quality varies a lot per cleaner. The reason I ended up canceling was because cleaners rarely stuck to their arrival times. One time my cleaner told me an hour before she couldn't make it and asked if she could come the next day, which didn't work with my schedule. Several other times, the cleaner confirmed the arrival time, then messaged the day before asking if they could come earlier, and then still showed up even earlier on the day of with no warning.

I wouldn't recommend. I'm going to just go back to cleaning myself for a while and maybe if I find a cleaner through a referral then I'll explore that.

Edit: Homaglow is now aggressively trying to contact me because I left a 2-star review. They called me twice back to back during working hours when I was in a meeting. Then they emailed me and texted me. They also left me a voicemail. I’m decreasing my rating to 1 star.

It's a trick. They lock you in at $19 but then they charge you for each cleaner and more! Don't go there.
I was hoping to save some money and I ended up spending more.

It's a scam. They bury their real costs in T&C. If you use their $20 cleaning voucher, you are automatically signed up for a $60/month membership, which carries a cancellation fee of $150+.

Don't do it. Run.

I wish I read the reviews. I echo everything said by others. Cleaners aren't vetted well. You have no support when the cleaner scams you or leaves early. There are hidden fees and charges. Terrible customer service. The list goes on.

I never got my package as it was delivered to the wrong address and the company refuses to reimburse me. I even reached out to the courrier (yunexpress) and never heard back. avoid this business as they are unable top ensure delivery to the proper address.

Their communication isn’t just vague — it’s evasive to the point of being insulting. The moment you try to cancel, they drag you into a pointless back‑and‑forth instead of acknowledging they owe you money. They openly admit their mistakes, yet somehow you’re still the one left stranded. It’s incompetence wrapped in deflection.

They sneak in “upgrades” you never requested, then quietly bleed you with bogus charges. Fifteen dollars here, twenty dollars there — a steady stream of nickel‑and‑diming that feels less like a business practice and more like a grift. The whole operation reeks of predatory upselling and zero accountability.

The service itself is painfully mediocre. I even gave them a second chance — a courtesy they absolutely did not deserve — and they rewarded that generosity by canceling at the last minute. Reliability is clearly not part of their vocabulary.

Do yourself a favor and stay far, far away from this practitioner. This is the kind of experience that gives the entire service industry a black eye. Avoid them like the plague.