Home & Roost Reviews 

11,834
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and sturdiness of the products, finding them well-made for their pets and garden. Many people appreciate the efficient ordering process and the fast, reliable delivery service. Reviewers often find the items easy to assemble, leading to satisfaction with their purchases. However, some customers noted that parts were occasionally damaged during transport or arrived with manufacturing flaws like chipped panels. A few reviewers also faced assembly challenges due to misaligned or missing pre-drilled holes, requiring adjustments. Additionally, some expressed concerns about the long-term durability of certain materials or experienced minor delivery delays.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many describing items like... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superb quality of products like... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speedy and quick delivery,... See more

Service

Consumers consistently report positive experiences with the service, often highlighting its excellence and... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward to place... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... See more

Company replied

Rated 5 out of 5 stars

I bought this as a present for my son. He was very pleased with his bird table, he said it went together easily and was pleased with the three tier aspect as it stops the pigeons eating all of the f... See more

Company replied

Rated 5 out of 5 stars

Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers. On the back... See more

Company replied

Rated 5 out of 5 stars

We bought the three tiered six foot rabbit hutch good quality was fairly easy to assemble looks great and my bunnies love it 🐰🥕♥️. Loved the sweeties that came in the packaging I couldn't eat them a... See more

Company replied


Company details

  1. #70 of 159 best companies in Pet Care Store
  2. #80 of 190 best companies in Garden centre
  3. #141 of 262 best companies in Pet shop

About Home & Roost

Written by the company

Shop Rabbit Hutches
Shop Guinea Pig Hutches
Shop Bird Tables
Shop Hedgehog Houses
Shop Outdoor Cat Shelters

About Home & Roost

Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?

Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.

Our Mission

Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.

Made In Great Britain

A proud member of the Made in GB Campaign.

A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(11,834)

737 reviews in the last 12 months

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Rated 4 out of 5 stars

Great quality bird boxes and would have…

Great quality bird boxes and would have given 5 stars, if it wasn't for the fact that a few screws were missing. Luckily I had some spare!

9 March 2026
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Reply from Home & Roost

Thank you for your feedback, Lucy! We’re really pleased to hear you’re happy with the quality of the bird boxes.

We’re sorry to hear a few screws were missing — that’s certainly not ideal, although we’re glad you had some to hand to finish the job. We appreciate you pointing this out, and we’ll make sure it’s fed back to the team. Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

The tortoise run has been excellent

The tortoise run has been excellent. Easy to fold, secure, well-made, and good value.

9 March 2026
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Reply from Home & Roost

Thank you for your great feedback, Nick! We’re really pleased to hear you’re happy with the tortoise run and that it’s been easy to use as well as good value. We appreciate you taking the time to share your experience.

Rated 3 out of 5 stars

Goods received with end piece broken in…

Goods received with end piece broken in half.
This was replaced but when assembling I noticed on the frontage there was a knot hole going all the way through, and as the box assembly was partially complete I couldn’t be bothered to ask for a replacement.
The timber used for the box has many knots in it, not a good quality!

16 March 2026
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Reply from Home & Roost

Thank you for your feedback, Mel. We’re sorry to hear about the issues you experienced, particularly with the damaged part on arrival and the timber quality — that’s not the standard we aim for.

We’re glad the initial issue was resolved, but it’s disappointing to hear the concerns continued during assembly. Your comments about the knots and overall finish are really helpful, and we’ll make sure they’re passed on to the team.

If you do change your mind, please don’t hesitate to get in touch — we’d be more than happy to look into this further for you.

Rated 5 out of 5 stars

Just perfect

Just perfect. Super happy with the service, the assistance , the delivery and especially the items. Will buy from them again.

13 March 2026
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Reply from Home & Roost

Thank you for your lovely feedback! We’re so pleased to hear you’re happy with everything from the service and assistance through to the delivery and the items themselves.

We really appreciate your support and look forward to helping you again in the future!

Rated 4 out of 5 stars

The product did what it said

The product did what it said. The only concern I have is that on the sides without a door, it seems a bit flimsy and concerned might break if lean on it accidently. I think it would be a better stronger product with an additional support on the two sides which don't have a door,

6 March 2026
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Reply from Home & Roost

Thank you for your feedback, Richard! We’re pleased to hear the product is doing what it’s meant to.

We also really appreciate you highlighting your concerns about the side panels — that’s useful feedback, and we can certainly see how additional support there could improve things. Thanks again for taking the time to share your thoughts.

Rated 5 out of 5 stars

Very good sparrow box

Very good sparrow box, easy to construct, good quality, good price, dispatched pretty quickly, happy with the purchase and company

5 March 2026
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Reply from Home & Roost

Thank you for your review, Ray! We’re really pleased to hear you’re happy with the quality and value of the sparrow box, and that it was easy to put together.

It’s great to know it arrived quickly too — we really appreciate your kind words about both the product and the company.

Rated 5 out of 5 stars

Such good quality hutch and easy to put…

Such good quality hutch and easy to put together, looks good too.

12 March 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Lesley! We’re so pleased to hear you’re happy with the quality of the hutch and that it was easy to put together. Great to know it looks the part too! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars
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Reply from Home & Roost

Thank you for your review! We’re really pleased to hear your order arrived on time and as expected. We appreciate you taking the time to share your feedback.

Rated 1 out of 5 stars

The screw provided are far too small…

The screw provided are far too small and pull straight out of the holes , therefore this run is not fit for purpose . Also the lid screws shut meaning you can only fold the run for storage if you unscrew the lid each time

5 March 2026
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Reply from Home & Roost

Thank you for your feedback, Jacqui. We’re really sorry to hear about the issues you’ve had with the run — that’s certainly not what we’d expect.

The concerns you’ve raised around the screws and the lid design sound frustrating, and we completely understand why that would affect your experience. We’d really like to look into this further and see how we can help put things right.

Please do get in touch with our team directly and we’ll do our best to find a suitable solution for you.

Rated 5 out of 5 stars

The service was great from beginning to…

The service was great from beginning to end.
Nothing was too much trouble.

10 March 2026
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Reply from Home & Roost

Thank you for your kind words, Steven! We’re really pleased to hear you had a great experience from start to finish and that the team were able to help every step of the way. We truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Product as described

3 March 2026
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Reply from Home & Roost

Thank you for your review, Rebecca! We’re really pleased to hear everything arrived quickly and that the product was just as described. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Good value for money

Bought as a birthday gift for our Daughter, she loves it. Especially because her Dad 'built' it for her.

3 March 2026
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Reply from Home & Roost

Thank you for your lovely review, Sian! We’re so pleased to hear your daughter loves her birthday gift — and even better that it came with a bit of Dad-built charm too! We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I recently purchased a bird table from…

I recently purchased a bird table from home to roost I cannot fault the service it was exceptional , delivery was very quick and the quality of the bird table is excellent. Would highly recommend this company.

10 March 2026
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Reply from Home & Roost

Thank you for your wonderful review! We’re so pleased to hear you had such a positive experience with the service and that your bird table arrived quickly.

It’s great to know you’re happy with the quality, and we really appreciate your recommendation. Thanks again for taking the time to share your feedback!

Rated 4 out of 5 stars

Good service thanks

Good service thanks

9 March 2026
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Reply from Home & Roost

Thank you for your feedback, Michael! We’re really pleased to hear you were happy with the service. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic all round

Fantastic all round! Great quality product at a great price, brilliant service & super quick delivery. Would highly recommend.

9 March 2026
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Reply from Home & Roost

Thank you for the lovely feedback, Lily! We’re so pleased to hear you’re happy with the quality, price and service, and that everything arrived so quickly.

We really appreciate the recommendation — thanks again for taking the time to share your experience!

Rated 1 out of 5 stars

When i was looking on line at you cat…

When i was looking on line at you cat house the one I bought showed up with a cat on the front of the picture ?,its not fit for a cat all all its a hamster cage ?not happy at all bought it put it up and because its so low my cat wont go in it so a waste of money!

9 March 2026
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Reply from Home & Roost

Thank you for your feedback. We’re really sorry to hear that the cat house hasn’t met your expectations — that’s certainly not the experience we want for our customers.

We understand how frustrating it must be to set it up and find it’s not suitable for your cat. We’d really like to look into this for you, including the product listing and sizing, to make sure everything is as clear as it should be.

Please do get in touch with our team directly over at Hello@HomeandRoost.co.uk and we’ll do our best to help find a solution for you.

Rated 5 out of 5 stars

Good product

Good product, good quality and speedy delivery.

26 February 2026
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Reply from Home & Roost

Thank you for your review! We’re really pleased to hear you’re happy with the quality of the product and that it arrived quickly. We appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars

So pleased to have a wood preservative…

So pleased to have a wood preservative that is safe for the hedgehog house that I have ready for when they come visiting my garden again

27 February 2026
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Reply from Home & Roost

Thank you for your review, Jo! We’re really pleased to hear you’re happy with the wood preservative and that it’s a safe option for your hedgehog house.

It’s lovely to know you’re getting everything ready for their return — hopefully you’ll have some visitors again soon! We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Ballycastle XL Bird Table

Ordered the Ballycastle XL Bird Table with a slate roof as a present. Good quality, well made and very reasonable price. Arrived well packaged. Would recommend this company to others.

6 March 2026
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Reply from Home & Roost

Thank you for your review, Karen! We’re really pleased to hear you were happy with the quality and value of the Ballycastle XL Bird Table, and that it arrived safely packaged.

We hope it makes a lovely gift and attracts plenty of feathered visitors! Thanks so much for the recommendation — we really appreciate it.

Rated 5 out of 5 stars

Great Rabbit Hutch

Great hutch, delivered promptly there was a bit of slight damage on delivery from carrier but H&R went and above to resolve the issues, Fantastic customer service, Very Happy Bunnys and therefore happy customer, Thank you,

26 February 2026
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Reply from Home & Roost

Thank you for your review, Paul! We’re really pleased to hear you’re happy with the hutch and that your bunnies are enjoying it too.

We’re sorry there was a bit of damage during delivery, but glad we could get things sorted quickly for you. It’s great to know our customer service made a difference — we really appreciate you taking the time to share your experience.

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